Name: Podcast: Embracing AI for Business Agility and Customer-Centric Innovation
Start: 2025-01-08T17:00:00Z
End: 2025-01-08T17:00:13.000Z
Location: BrightTALK
Rating: 0

Strategic Portfolio Management (SPM) empowers organizations to drive business outcomes by aligning their strategy with their work, enabling them to plan, deliver, and track value. Roadmap your strategy to achieve maximize outcomes, align investments to implement strategy, and deliver work using any methodology with ServiceNow SPM.

Join us for How to achieve business transformation with GenAI using Strategic Portfolio Management, where ServiceNow experts and our special guest James Ramsay, Product Management Director, ServiceNow, will discuss proven strategies for effectively planning and executing your GenAI strategy. You’ll leave knowing how ServiceNow SPM can help you: 

- Optimize productivity across your entire enterprise by utilizing GenAI 
- Increase agility by, minimizing disruption and ensuring every action moves your initiative forward 
- Transform experiences with AI-driven insights for better and faster decision-making 

Don't miss this opportunity to learn how to take your AI initiatives to the next level. Watch now

How to achieve business transformation with GenAI using Strategic Portfolio Management

Join us for an expert-led discussion on the transformative power of ServiceNow Strategic Portfolio Management (SPM) in navigating your fast-changing workplace.

In this engaging session, Why hybrid project delivery models maximize efficiency, you'll gain practical, proven strategies for:

-Adopting a hybrid project delivery model can elevate organizational performance and agility
-Integrating traditional and agile methodologies for superior outcomes using ServiceNow SPM
-Aligning your digital strategy with business objectives to boost efficiency and innovation in hybrid project delivery

You'll hear first-hand from industry leaders about their journeys in leveraging ServiceNow SPM to foster an environment of continuous improvement and strategic agility. We’ll also recap the results of our 2nd Annual World of Work Global Survey, which showed that high performers are more likely to focus on strategic planning and resource planning, with more than half (51%) of respondents believing hybrid is the most effective approach to delivering work.

Register now to be part of this enlightening discussion.

Speakers:
Jeff Bonamie, director, PM tools & methodology, Alcon
Andy Jordan, president, Roffensian Consulting S.A.
Jennifer Valenti Kress, UX researcher, ServiceNow
Jim Tisch, director, product & solutions marketing, ServiceNow

Why hybrid project delivery models maximize efficiency

In this episode of the ServiceNow Enterprise Agility Podcast, host Fred Champlain and Richard Knaster continue their conversation on the pressures and opportunities that GenAI and agentic AI bring to enterprises. Organizations face challenges in managing vast data and must adopt responsible AI practices to avoid issues like AI "hallucinations." Ensuring curated, trustworthy models, continuous training, and data quality is essential for creating valuable innovations while minimizing legal risks from inaccurate AI outputs. Join us to gain valuable perspectives on leveraging AI responsibly and effectively in your organization.

Podcast: Unlocking AI’s Potential for Enterprises and Responsible Growth

In this episode of the ServiceNow Enterprise Agility Podcast, host Fred Champlain, ServiceNow Agile Evangelist, talks with Richard Knaster, a SAFe Fellow and author of The Lean Agile Way, about AI’s transformative impact on business agility. Richard highlights AI’s rapid integration into existing solutions, offering cost savings and enhanced agility. He discusses AI’s ability to detect weak signals from customer interactions, leading to better insights and improved customer service through automation. This discussion offers valuable insights for executives navigating AI’s role in business transformation.

Podcast: AI and Business Agility: Enhancing Human Intelligence

Organizations are now expected to integrate an AI strategy into their business transformation efforts. This transformation is crucial for maintaining competitiveness and leveraging AI for a strategic edge. ServiceNow’s Strategic Portfolio Management (SPM) helps organizations align their goals with work execution, ensuring they stay on track with their strategy. With the capabilities of ServiceNow’s Now Assist, teams can operate more efficiently, accelerating the execution of key initiatives to achieve successful business transformation.

Put AI to work for Strategic Portfolio Management with Now Assist

Join Sankhadeep Dhar and Andy Jordan as they take a look at enterprise Gen AI trends and look forward with ServiceNow.

From drafting release notes to helping developers create code more quickly and efficiently, ServiceNow is bringing to life the tools necessary take full advantage of Gen AI. Product Managers can even get succinct product feedback summarization without leaving the tools they use every day. 

Listen now to hear more about specific ServiceNow Gen AI features and how every persona can benefit.

Podcast:  Navigating the waters ahead of Gen AI

Join Sankhadeep Dhar and Andy Jordan as they recap our last podcast, and then dive into how ServiceNow is helping organizations execute their AI strategy.

Analysts have stated that 2023 was the year of Gen AI experimentation. Now, 2024 is when companies are putting AI to production and everyone is looking beyond the hype. Clearly, technology and business leaders have a critical role to play here, so how can you become a first mover and ensure that you can execute your strategy and bring it to life?

Join us now to find out how ServiceNow can help you execute for success.

Podcast:  What's the vision for AI strategy execution

Join Sankhadeep Dhar and Andy Jordan as they discuss the current state of Gen AI in enterprises, and how they are adopting and/or responding to this technology.

With Gen AI being such a disruptive and groundbreaking technology, wading through what is fact and what is fiction can often seem a tall task. Everyone knows that this technology will effect the work being done, but leaders should really be measured in creating the strategy behind the implementation. In order to not miss out on the most relevant use cases, thinking about the outcomes before putting Gen AI in place can be a critical step to success.

Join us now to find out what our experts are hearing from industry leaders in this fast-changing landscape of Gen AI.

Podcast: Gen AI - the importance of strategy

About 70% of companies lack a cohesive strategy and roadmap for implementing AI. To implement AI successfully, particularly generative AI (GenAI), a strategic approach is required—but how do you start? Like any other strategic initiative, it comes down to setting the right objectives—and having the right technology in place to act on them. ServiceNow® Strategic Portfolio Management (SPM) is a key enabler for organizations looking to develop and implement a robust AI strategy. Powered by GenAI, SPM can help organizations like yours deliver AI benefits in three key areas: productivity, agility, and experience.

Managing Gen AI with SPM

GenAI is a hot topic! But at ServiceNow, we're not just talking about it—we're implementing it using our own platform and products.

In this webinar, Rajeev Sethi, ServiceNow's GVP of Emerging Technologies, will share how we've integrated GenAI into our day-to-day workflows to offer a more consumer-like experience that drives productivity at work.

You'll learn:

• How we use GenAI for Now Assist to enable productivity across the enterprise
• Why self-service rates are improving for ServiceNow customers, employees, agents, and developers
• What's next in our journey from 20+ GenAI use cases in 6 months and beyond

Don’t miss this opportunity to see the art of the possible with our latest GenAI solution; Now Assist, and how you can deliver stellar experiences at scale in 2024.

How we're using GenAI (meet Now Assist!) to drive more productivity

Join our insightful webinar, Successful transformation: managing change with ServiceNow SPM, to dive deep into the challenges and strategies of managing transformation in large enterprises. This session features experts from ING who have firsthand experience in setting up successful transformation offices. Learn how to leverage ServiceNow's Strategic Portfolio Management to drive effective change and overcome the typical hurdles faced by large organizations.  

 -Understand ING’s approach to change and transformation 
-Discover how to apply these strategies in your context 
-Hear directly from leaders who manage transformation at scale

Successful transformation: managing change with ServiceNow SPM

In an environment of near continuous change, it’s critical that your PMO has the solutions needed to navigate challenges efficiently and achieve operational goals. At ServiceNow, we believe Strategic Portfolio Management (SPM) is that solution. It empowers leaders to translate strategy into outcomes that drive business value, while freeing organizations to prioritize and fund what matters most. Learn more when you join our June webinar: Transform how you operate with Strategic Portfolio Management. Industry expert Andy Jordan will share his perspective and best practices on driving success with SPM. Along with Andy, SPM lead Kevin Mattingly of the Cleveland Clinic will discuss how they:

-Improve productivity with a single view of potential workstreams
-Improve human and tech resource utilization
-Support agile, traditional and hybrid delivery methods to align outcomes to strategy
-Reduce costs by digitizing manual processes

Get the insights and information you need to achieve your operational goals. Register now!

Speakers:
Andy Jordan, president, Roffensian Consulting S.A
Kevin Mattingly, IT PMO, process owner for SPM, Cleveland Clinic
Newsha Sharif, sr. solution marketing manager, SPM, ServiceNow

Transform how you operate with Strategic Portfolio Management

"
In this episode of the Enterprise Agility Podcast, Fred Champlain and Richard Knaster wrap up their discussion of the rapid evolution of AI. This evolution is reshaping business agility and competitiveness, with generative AI optimizing operations and enhancing customer experiences through faster decision-making and deeper insights into customer needs. Maintaining core business fundamentals while experimenting with AI and adopting hypothesis-driven strategies is key to staying competitive, allowing AI to handle routine tasks so humans can focus on creativity and innovation. Listen now to learn more."

Podcast: Embracing AI for Business Agility and Customer-Centric Innovation

Enterprise Agility

AIOps

Business Agility

Generative AI

Customer Experience

Decision Making

Customer Insight

Strategic Planning

Innovation

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Podcast: Embracing AI for Business Agility and Customer-Centric Innovation

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