Name: Transform Self-Service Experiences and Agent Productivity with Now Assist
Start: 2024-05-21T09:16:00Z
End: 2024-05-21T09:16:48.000Z
Location: BrightTALK
Rating: 0

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

What does it take to make the world better for everyone? When nonprofits have to do more with less, doing better business means you can make a bigger impact in the work that really matters.  

 

And to do that, you need the latest and greatest technology.  

 

That’s why ServiceNow.org supports nonprofits and foundations with tailored solutions, guidance, and a community-led approach.

ServiceNow.Org Introduction

ServiceNow.Org Manifesto

When every nonprofit organisation needs to do more with less, using the latest and greatest technology means you can make a bigger impact with your resources. Join us to discover how with the ServiceNow platform

Discover the tech you need to make the world a better place.

Your procurement team plays a key role in your organization’s success. But to maximize performance, they need the right tools and processes.  

In our demo, discover how improved source-to-pay processes and automated solutions enhance end-to-end procurement operations and streamline supplier relationships.  

You’ll see how these advancements can provide:  

- A better user experience across the enterprise 

- Improvements in internal requisitions and workflows 

- A streamlined buying experience by driving smarter spending 

Ready to see what Sourcing and Procurement Operations can do for you? View it in action now.

Simplify and Automate Accounts Payable

Automate finance and supply chain
Align teams, data, and processes on a single platform. Get more out of existing systems with less effort.

Introduction to Finance & Supply Chain Solution

Watch now for an exclusive webinar where we uncover the potential of AIOps with Generative AI, bringing you the latest strategies and insights for successful implementation. Learn from ServiceNow leaders as they share their expertise on: 

- Initiating and managing AIOps projects effectively and efficiently 

- Best practices for event correlation and anomaly detection 

- Leveraging Generative AI for faster and proactive problem resolution 

See how to elevate your IT operations and deliver a better user experience with the power of AIOps.

AIOps unlocked: Strategies for success, powered by GenAI

With increased efforts to bring employee and business strategies together, the role of HR leaders is evolving to give employees the technology and knowledge to power end-to-end business transformation.

This prompts several questions, including:

How are HR leaders and HR innovators doing this?
What are those in more digitally advanced organizations doing differently?
What are their biggest goals and challenges in reshaping the employee experience?
To find the answers, ServiceNow launched a global survey of 1,225 HR leaders across businesses in different stages of digital transformation. And this webinar explores the results.

Join us as we discuss how HR innovators are taking advantage of their evolving role to ensure a successful business transformation—whether it’s becoming strategic partners to CEOs and staff, or developing future-ready ways of working.

CHROs Accelerating AI-Powered Business Transformation: Unlocking Talent Growth & Innovation

ServiceNow’s Field Service Management will help you connect your process, schedule efficiently and keep you teams aligned with ServiceNow’s Field Management.  With everything visible through the NOW platform, you can manage the whole experience for customer, field workers and your back office in one place.

ServiceNow Field Service Management

Procurement, supply chain, and finance teams across many organizations struggle with processes that span disparate ERP systems, point solutions, spreadsheets, and emails. This often forces procurement teams to deal with multiple sources of truth, limited visibility, and siloed team efforts.

But with a single experience across sourcing, procurement, and finance systems, companies can transform their source-to-pay process. The result? An agile and efficient process that takes cost out of your operations while also increasing employee satisfaction and productivity.

In this webinar we’ll cover;
Trends in the source-to-pay process leading into 2024
How client companies benefit from ServiceNow source-to-pay solutions
Demo
Join our webinar and discover how you can boost efficiency with streamlined workflows—and reap savings—throughout your source-to-pay process.

Speakers:
Mark Labedz, head of finance and supply chain workflows product marketing, ServiceNow
Dean Ocampo, director of product marketing, ServiceNow

Remove friction from your source-to-pay process

More organisations are investing in large-scale transformation journeys as they commit to end-to-end digitisation in this competitive landscape.

However, with the journey sometimes taking at least twice as long and costing twice as much as anticipated according to Gartner, leaders must connect strategy with delivery for ROI at maximum speed.

Hear from experts at ING and ServiceNow who have first-hand experience in setting up successful transformation offices with Strategic Portfolio Management (SPM). During this session, you’ll:

Understand ING’s approach to change and transformation
Discover how to apply these strategies in your context
Hear directly from leaders who manage transformation at scale
Don’t miss this opportunity to enhance your strategic change initiatives. Register Now.

Speakers:
Jon Lim, Product Marketing Manager, ServiceNow 
Sankhadeep Dhar, Advisory Solution Consultant, ServiceNow 
Peter Dijkstra, Change and Transformation Office, ING

Transformation Strategies with ING & ServiceNow

Most business leaders recognize that best-in-class HR service delivery is a strategically vital priority. But how can you quantify the actual bottom-line impact of the ServiceNow HR Service Delivery solution—beyond anecdotal evidence and isolated use cases?  

Recently, ServiceNow commissioned a Forrester Total Economic Impact™ report on ServiceNow® HR Service Delivery to answer that exact question. And in this webinar, we’ll review Forrester’s analysis of the aggregate experience of six representative users of HR Service Delivery—representing 35,000 FTEs and revenue of $10 billion per year. 

Watch the webinar to see how Forrester found that HR Service Delivery helped this hypothetical organization achieve: 

- Over 17,000 hours saved on processing employee HR requests   

- Regained up to 30% in HR labor efficiencies by streamlining HR workflows  

- Over 77,000 hours saved by employees submitting HR requests   

- Improved employee retention and smoother collaboration between HR and IT  

You’ll also gain proven methodologies, actionable strategies, and real-world ServiceNow customer examples showing how you can: 

- Eliminate manual and repetitive tasks that distract the HR team from their core mission   

- Streamline the management of employee cases for a better overall employee experience   

- Improve visibility into HR service utilization and trends  


Speakers:  

Nin Sandhu, senior director, product and solutions marketing, ServiceNow 
Jason Mancini, director, value excellence, ServiceNow

The ServiceNow blueprint to employee productivity with Forrester TEI Insights

You’re feeling immense pressure from the business to improve customer experiences with the latest technology. Join two industry experts, Segra's Chief Information Officer, Rose Chambers, and ServiceNow’s Chief Innovation Officer, Dave Wright at an insightful webinar, Ignite Your Customer Experience Transformation.

In this session, Rose and Dave will share their perspectives and strategies on how to gain an advantage through customer-focused innovative technologies and processes. During this conversation, they will highlight how to:

- Leverage digital workflows to deliver seamless customer interactions
- Implement emerging technologies like AI and machine learning
- Foster a customer-centric culture

After this discussion, Rose and Dave will reflect on ideas for harnessing AI to drive human-centric engagements. Hear how your peers are standing out in today’s competitive landscape.

Speakers:
Rose Chambers, Chief Information Officer, Segra
Dave Wright, Chief Innovation Officer, ServiceNow

Improve customer experience with the latest technology

We are increasingly hearing from our customers that they are challenged to accurately collect, assure, and report on data coming from their supply chains, especially regarding Scope 3 emissions.  CSRD and other regulations across EMEA add additional complexities and requirements.   

Join us for our new webinar, Value Chain ESG Management: ESG + Third Party Risk Management, as we explore how to use the power of the NOW platform to automate data collection from suppliers and scope 3 reporting. 
 
Don’t miss this chance to gain valuable perspectives on the power of the NOW platform for ESG and Third-Party Risk Management. Watch the webinar now! 

Speakers: 

Rob Garcia, senior advisory solution consultant ESG, ServiceNow 
Jeff Cousens, advisory solution consultant ESG, ServiceNow

Value Chain ESG Management: ESG + Third Party Risk Management

Modernizing your IT services and operations can be challenging, which is why ServiceNow and our partners are always refining our methods and introducing new ways to make implementation smoother and more efficient. 

Join this webinar, ServiceNow simplified: New methods for faster implementation, to learn about the tools and guidelines to optimize your ServiceNow journey, including the following topics: 

- Guided setup and deployment strategies for Service Operations (ITSM + ITOM) 

- Extracting the full value of the platform by using Admin Center 

- Rapid discovery of your infrastructure with AI-powered service mapping 

- Best practices from experts with decades of implementation experience 

Don’t miss this opportunity to enhance your digital transformation efforts. Watch the webinar today and take the first step towards a more efficient and effective ServiceNow deployment.  

Speakers: 

Michael Hansen, senior product marketing manager, ServiceNow 
Mark Carvin, ServiceNow certified master architect, DXC Technology 
Svetlana Zenkin, ITSM Product Marketing at ServiceNow

ServiceNow simplified: New methods for faster implementation

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Now Assist for Creator includes generative AI skills that make developing on the Now Platform more efficient. The generative AI supports any developers on the ServiceNow platform e.g. to generate code, based on text or code prompts or can assist with creating flows or other items from text prompts and therefore can improve productivity, reduce error and speed up time to value. Now Assist for Creator uses the ServiceNow specific LLM, to be able to generate most relevant output for the ServiceNow platform specifics in a secure environment.

This webinar gives insights into Now Assist for Creator in the following areas:
- Use cases on how Now Assist for Creator can support your ServiceNow developers
- Live demo and recommendations (e.g. guidance for prompts) for the use of Now Assist for Creator
- Sneak Peak into new features released with Washington D.C release
- Next Steps and Training materials available for you to get started right away
Don't miss this chance to boost your developers productivity. Sign up for this webinar now!

Speakers:
Jana Rebmann is part of the Solution Sales Team for Creator Workflows in Germany and can share experiences when it comes to how ServiceNow can add value with their GenAI offering and the business value this can generate for ServiceNow teams across enterprises.
Thomas Geering is a ServiceNow Certified Technical Architect from Zürich, Switzerland. He has a long history of developing on the ServiceNow platform and says he was "absolutely amazed" when first seeing the Now Assist for Creator functionality.
Geronimo van der Velden is a Senior Solution Consultant for ServiceNow in Germany and has long experience also with the ServiceNow Low Code Tools and how Now Assist for Creator can make a difference for any skill level developer.

Boost ServiceNow developer productivity with Now Assist for Creator

In an age where customer service excellence holds greater significance than ever before, the agent experience continues to evolve at an unprecedented pace. Join us for an illuminating webinar as we dive into the interdependencies between agents, automation, and AI in shaping the future of customer service.

Discover firsthand insights on how customer service leaders and their teams:
- Leverage cutting-edge technologies to streamline workflows
- Provide personalized interactions with contextual guidance
- Drive productivity and allocate resources efficiently

Learn how your customer service team can solve issues quickly and accurately with automated processes. Reserve your seat today.

Speakers: 
Nicky Brock, Senior Director, Enterprise Applications |Kore Wireless, 
Neil Kostecki, Director, Outbound Product Mangement, CS&O |ServiceNow

Optimize Agent Performance through AI-driven Automation

Now on Now: How we're using GenAI to drive more productive workdays

Reclaim your time by unifying AIOps and observability

The Executive Guide to Investing in Generative AI in 2024

Optimise applications and assets to reduce costs and technology risks in 2024

AI Decoded: Boost Productivity, Transform Experiences, Accelerate Agility

Automate and Optimise Technology Service Operations with ITSM Pro

Take your organisation’s AI expertise to the next level with ServiceNow

Customer Zero: How our People and GenAI are Transforming Digital Services

Create a world-class technology organisation

Are your employees searching for answers to the simplest questions? Customers getting frustrated with your support? Agents spending too long playing catch-up on requests?

Now’s the time to level up your service experience and agent productivity with AI-powered Virtual Agent, Predictive Intelligence. Performance Analytics and GenAI capabilities. 

Join ServiceNow’s Julia Mulcahy as she shows you real examples of how to:

- Generate actionable answers and resolutions automatically
- Enable case activities to be summarised with precision to improve agent productivity
- Enhance self-service with increased support channels
- And many more capabilities!

Transform Self-Service Experiences and Agent Productivity with Now Assist

Generative AI

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Transform Self-Service Experiences and Agent Productivity with Now Assist

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