What does a modern contact center look like?
With many organizations quickly evolving to meet new and complicated demands of customers, contact centers are increasingly turning to a multimodal, omnichannel customer support model. The goal is efficient, empathetic and consistent customer experiences across every channel.
Watch this discussion about UJET & Calabrio tackling the modern contact center. You’ll learn:
o Why omnichannel is an increasing necessity in customer support
o How to turn real-time and historical data into actionable plans for agents and customers
o Why analyzing 100% of customer interactions is critical and what that means for organizations
Panelists also discussed how UJET and Calabrio have come together to create a platform that combines modern customer support with leading workforce and customer engagement solutions in a way that is digital-first, cloud-native and human-centric.