Name: How Publishers Clearing House Uses Feedback to Deepen Customer Relationships (APAC)
Start: 2025-04-02T00:00:00Z
End: 2025-04-02T00:00:14.000Z
Location: BrightTALK
Rating: 0

Welcome to the Alchemer Channel—your go-to source for expert insights on customer experience (CX), market research, feedback collection, CX trends, technology, and more. Our webinars bring together industry leaders and innovators to share actionable strategies and best practices that help businesses drive meaningful customer and market engagement. Follow our channel to stay ahead with thought-provoking discussions, expert-led sessions, and the latest trends shaping the future of CX and market research. 

--------------About Alchemer:
Alchemer empowers you to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving your business forward. 

Expect more from feedback. 

Human Resources is facing more challenges than ever before, often with less budget and less time to complete tasks. It's time for HR to re-think the employee lifecycle process.

Join a NEW webinar all about how HR improves the onboarding process, on-going engagement, and retention of top talent. Alchemer's own HR and Product teams come together to introduce an automatic, intuitive platform to help HR bring employees into the organization, feel accepted in their role, provide needed resources, and set that employee up for success. This webinar includes a short demonstration of Alchemer Workflow, a platform HR teams use to facilitate the employee feedback process.

All registrants will receive an invitation after the event to watch on-demand. Be sure to sign up in order to receive that link.

How Human Resources Better Onboards, Engages, and Retain Talent

NPS is simple to understand and almost universal. But, is this metric valuable to the business?

Alchemer CMO Bo Bandy hosts Ryan Tamminga, SVP of Product and Services for an engaging conversation about the value of NPS. Topics covered include pros/cons, considerations for existing NPS programs, and advice on setting up your first NPS survey. Learn how to make this tricky metric tell you more about customer satisfaction and likelihood to retain. 

Catch up on previous episodes!
The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations
https://www.brighttalk.com/webcast/18320/636770?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=636770

The Business of Feedback 1: The State of CX and 2025 Predictions
https://www.brighttalk.com/webcast/18320/630639?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=630639

The Business of Feedback 3: Does NPS Still Matter?

The Business of Feedback 3: Does NPS Still Matter? (APAC)

Join Alchemer thought leaders Ryan Tamminga, Cathy Yang, and Brandon Hodges as they discuss how SalesOps can reduce churn, better onboard customers, and understand why they win and lose. 

This succinct webinar covers the basics of SalesOps automation — in particular how Alchemer Workflow can help SalesOps close the feedback loop and improve their results.

All registrants will receive a link after the event to watch on-demand. Reserve your seat today.

How SalesOps Reduce Churn, Onboard Customers, and Understand Why They Win/Lose

Learn why and how government organizations should collect and respond to community feedback.

Communities care. Your constituents want to tell you about your programs, the community at large, and issues specific to them. How do you collect and manage a feedback program for your community?

Alchemer thought leaders will share topics like why closing the loop with constituents is important, how communities benefit from a robust feedback program, and how to select a survey platform that fits your exact needs. Most importantly, they will give tips for how government organizations can run better surveys, get more responses, and improve the community feedback process.

All registrants will receive a link after the event to watch on demand.

How State and Local Government Agencies Improve Their Community Feedback Process (EU)

How State and Local Government Agencies Improve Their Community Feedback Process (APAC)

How State and Local Government Agencies Improve Their Community Feedback Process

Learn how Alchemer Digital can help you generate new app users.

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers gain new users of their app or website. 

Learn how feedback can help you gain new app users and hear the FanDuel success story today in this short video.

Watch all of the Alchemer Digital mini-webinars: 
Improve Customer Loyalty with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620496?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620496 

Drive App Retention Early to Improve Customer LTV: https://www.brighttalk.com/webcast/18320/620504?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620504 

Improve Your App Product with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620506?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620506

Mini-Webinar: Generate New App Users with Alchemer Digital

First presented at Forrester CX NA 2024, Alchemer brings you the story of how AI and cutting-edge text analysis technology are driving the Cracker Barrel digital experience.

Lauren Lovelady, Manager of UX Strategy with Cracker Barrel, gives Alchemer the details when it comes to the importance of feedback collection, how the restaurant is bringing in a new generation of digital guests, and how AI-powered open text analysis (OTA) is driving the future of the digital experience. 

All registrants will receive an email after the event to watch on-demand.

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience (EU)

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience (APAC)

How AI and Text Analysis Tech are Driving the Cracker Barrel Digital Experience

Learn how Alchemer Digital can help you improve customer loyalty.

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers improve the loyalty of existing customers through loyalty and rewards programs. 

Learn how feedback can help improve customer loyalty and hear the Pilot Flying J success story today in this short video.

Watch all of the Alchemer Digital mini-webinars:
Generate New App Users with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620500?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620500 

Drive App Retention Early to Improve Customer LTV: https://www.brighttalk.com/webcast/18320/620504?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620504 

Improve Your App Product with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620506?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620506

Mini-Webinar: Improve Customer Loyalty with Alchemer Digital

Building on our Panels 101 webinar, this webinar takes a deeper dive into the details around panel fulfillment. 

Join Alchemer panels experts Wendy Wyss and Bret Kershner to learn everything you need to know about panels, and didn't know to ask. This webinar covers topics like how to keep respondents from gaming the system, what you as the panel requester will need to do, and how much you should plan to invest for your panel program.

Join this short webinar for all of the details around panel fulfillment. 

Panels 101: https://www.brighttalk.com/webcast/18320/569889

Panels 201: Respondents, Roles, and Costs (EU)

Panels 201: Respondents, Roles, and Costs (APAC)

Panels 201: Respondents, Roles, and Costs

Learn how Alchemer Digital can help improve your app product and inform your product roadmap.

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers improve their app with customer feedback. 

Learn how feedback can help you improve your digital product and hear the Dunkin' success story today in this short video.

Watch all of the Alchemer Digital mini-webinars: 
Improve Customer Loyalty with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620496?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620496 

Generate New App Users with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620500?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620500 

Drive App Retention Early to Improve Customer LTV: https://www.brighttalk.com/webcast/18320/620504?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620504

Mini-Webinar: Improve Your App Product with Alchemer Digital

Publishers Clearing House (PCH) used to be known for balloons and big checks. But now they're known as one of the most trusted data providers around. How did this happen?

Chris Mitchell, VP of Surveys, at PCH will outline how PCH evolved into a top data provider, with the help of a robust feedback and data collection program. Topics will include how feedback professionals can get better response rates, how technology helps PCH collect data, the importance of strong privacy regulations, and the back-story of how PCH evolved into a top data provider.

All registrants will receive a link to watch the video on-demand after the event.

How Publishers Clearing House Uses Feedback to Deepen Customer Relationships (EU)

How Publishers Clearing House Uses Feedback to Deepen Customer Relationships (APAC)

Data Analytics

Data Best Practices

Survey

Customer Experience

Customer Data

Customer Data Platform

Data Analysis

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How Publishers Clearing House Uses Feedback to Deepen Customer Relationships (APAC)

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