Name: The Business of Feedback 1: The State of CX and 2025 Predictions
Start: 2025-01-28T16:00:00Z
End: 2025-01-28T16:00:30.000Z
Location: BrightTALK
Rating: 0

Welcome to the Alchemer Channel—your go-to source for expert insights on customer experience (CX), market research, feedback collection, CX trends, technology, and more. Our webinars bring together industry leaders and innovators to share actionable strategies and best practices that help businesses drive meaningful customer and market engagement. Follow our channel to stay ahead with thought-provoking discussions, expert-led sessions, and the latest trends shaping the future of CX and market research. 

--------------About Alchemer:
Alchemer empowers you to do more with feedback. From a one-time survey to a powerful feedback program, Alchemer gives customer-obsessed teams the clarity to move from asking to action, driving your business forward. 

Expect more from feedback. 

Learn how Alchemer Digital can help improve your app product and inform your product roadmap.

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers improve their app with customer feedback. 

Learn how feedback can help you improve your digital product and hear the Dunkin' success story today in this short video.

Watch all of the Alchemer Digital mini-webinars: 
Improve Customer Loyalty with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620496?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620496 

Generate New App Users with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620500?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620500 

Drive App Retention Early to Improve Customer LTV: https://www.brighttalk.com/webcast/18320/620504?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620504

Mini-Webinar: Improve Your App Product with Alchemer Digital

CX and feedback professionals face a mountain of challenges coming into the new year. We tackle 6 key CX challenges, giving tips and tricks to succeed where others will fail.

Join Christie Carlson (Director of Sales and Customer Success) and Ashley Cayla (Director of Strategic Customer Success) to learn practical advice for bolstering your CX program for 2025. Topics will include unactionable data, CX prioritization, organizational silos, and real-time analysis.

Reserve your seat for this lively conversation. All registrants will receive a link to watch the video on demand after the presentation.

Overcome 6 Key CX Challenges in 2025 (EU)

Overcome 6 Key CX Challenges in 2025 (APAC)

Overcome 6 Key CX Challenges in 2025

Learn how Alchemer Digital can help drive app retention to improve customer lifetime value (LTV).

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers drive early app retention in order to optimize customer LTV. 

Learn how feedback can help you drive retention and hear the Alkami success story today in this short video.

Watch all of the Alchemer Digital mini-webinars: 
Improve Customer Loyalty with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620496?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620496 

Generate New App Users with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620500?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620500 

Improve Your App Product with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620506?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620506

Mini-Webinar: Drive App Retention Early to Improve Customer LTV

AI is everywhere. And CX is no different. But how do CX professionals leverage AI to become more efficient and complete tasks in less time?

Host Jeannie Zaemes joins our guests Brandi Vandegriff, CTO at Alchemer, and Ryan Tamminga, SVP of Product and Services, to discuss how exactly CX professionals, marketers, and others leverage artificial intelligence (AI) to improve the customer experience.

All registrants will receive a link to watch the webinar on-demand after the event.

How CX is Leveraging AI for Customer Benefit (EU)

How CX is Leveraging AI for Customer Benefit (APAC)

How CX is Leveraging AI for Customer Benefit

Learn how Alchemer Digital can help you generate new app users.

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers gain new users of their app or website. 

Learn how feedback can help you gain new app users and hear the FanDuel success story today in this short video.

Watch all of the Alchemer Digital mini-webinars: 
Improve Customer Loyalty with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620496?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620496 

Drive App Retention Early to Improve Customer LTV: https://www.brighttalk.com/webcast/18320/620504?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620504 

Improve Your App Product with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620506?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620506

Mini-Webinar: Generate New App Users with Alchemer Digital

The Alchemer feedback platform helps you build and deploy surveys, respond to customers, and analyze your results to get to quicker value. But how do you go about creating your first survey?

This is a quick introduction to the Alchemer feedback platform. Learn how to create a survey in minutes with Alchemer Training Specialist, Mike Cronley. Mike will guide viewers through the Alchemer platform, introduce you to basic functionality, and demonstrate how easy it can be to send your first survey.

Survey 101: Starting a Survey in Alchemer (EU)

Survey 101: Starting a Survey in Alchemer (APAC)

Survey 101: Starting a Survey in Alchemer

Learn how Alchemer Digital can help you improve customer loyalty.

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers improve the loyalty of existing customers through loyalty and rewards programs. 

Learn how feedback can help improve customer loyalty and hear the Pilot Flying J success story today in this short video.

Watch all of the Alchemer Digital mini-webinars:
Generate New App Users with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620500?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620500 

Drive App Retention Early to Improve Customer LTV: https://www.brighttalk.com/webcast/18320/620504?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620504 

Improve Your App Product with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620506?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620506

Mini-Webinar: Improve Customer Loyalty with Alchemer Digital

Open text feedback is full of valuable insights. But the sorting, tagging, and analysis are obstacles to understanding that feedback, and to making it valuable to your business. 

AI-powered text analysis helps feedback professionals act on unstructured feedback at scale: 
--Bring together all your open text to understand how your customers really think and feel—in their own words 
--Turn qualitative feedback data into trackable, actionable insights with summaries of themes and sentiment 
--Analyze and act on open text feedback faster than ever, at unheard-of scale, so you can track—and show off—your impact 

CX has changed a lot in recent years; this webinar will help you keep up with evolving technology. Join this short webinar to begin rethinking your entire feedback program with text analysis and other cutting-edge technologies.

Rethink Your Feedback Strategy with Text Analysis (EU)

Rethink Your Feedback Strategy with Text Analysis (APAC)

Rethink Your Feedback Strategy with Text Analysis

Human Resources is facing more challenges than ever before, often with less budget and less time to complete tasks. It's time for HR to re-think the employee lifecycle process.

Join a NEW webinar all about how HR improves the onboarding process, on-going engagement, and retention of top talent. Alchemer's own HR and Product teams come together to introduce an automatic, intuitive platform to help HR bring employees into the organization, feel accepted in their role, provide needed resources, and set that employee up for success. This webinar includes a short demonstration of Alchemer Workflow, a platform HR teams use to facilitate the employee feedback process.

All registrants will receive an invitation after the event to watch on-demand. Be sure to sign up in order to receive that link.

How Human Resources Better Onboards, Engages, and Retain Talent

NPS is simple to understand and almost universal. But, is this metric valuable to the business?

Alchemer CMO Bo Bandy hosts Ryan Tamminga, SVP of Product and Services for an engaging conversation about the value of NPS. Topics covered include pros/cons, considerations for existing NPS programs, and advice on setting up your first NPS survey. Learn how to make this tricky metric tell you more about customer satisfaction and likelihood to retain. 

Catch up on previous episodes!
The Business of Feedback Episode 2: 4 Ways to Supercharge Your CX with Integrations
https://www.brighttalk.com/webcast/18320/636770?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=636770

The Business of Feedback 1: The State of CX and 2025 Predictions
https://www.brighttalk.com/webcast/18320/630639?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=630639

The Business of Feedback 3: Does NPS Still Matter?

Join Alchemer thought leaders for a NEW type of webinar series: The Business of Feedback.

In our first episode, Bo Bandy (CMO) and Ryan Tamminga (SVP, Product and Services) discuss the current state of CX and their 2025 predictions. 

Topics include: How CX programs will be evaluated based on total cost of ownership (TCO), how CX teams leverage integrations to better act on feedback, why CX teams and CFOs will partner more in the coming year, and how CX teams become better stewards of business outcomes based on customer feedback.

All registrants will receive a link to watch the webinar on-demand after the event.

The Business of Feedback 1: The State of CX and 2025 Predictions

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The Business of Feedback 1: The State of CX and 2025 Predictions

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