Name: How to Stay Customer-Obsessed After Digital Transformation (APAC)
Start: 2025-01-08T01:00:00Z
End: 2025-01-08T01:00:19.000Z
Location: BrightTALK
Rating: 0

The Alchemer platform helps businesses like yours collect feedback, so you can deliver better experiences for your customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. Our platform is easy-to-use, easy to implement, and leads the industry in speed-to-value and flexibility, so you can start collecting insights on day one. 

Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.

Learn how Alchemer Digital can help drive app retention to improve customer lifetime value (LTV).

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers drive early app retention in order to optimize customer LTV. 

Learn how feedback can help you drive retention and hear the Alkami success story today in this short video.

Watch all of the Alchemer Digital mini-webinars: 
Improve Customer Loyalty with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620496?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620496 

Generate New App Users with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620500?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620500 

Improve Your App Product with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620506?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620506

Mini-Webinar: Drive App Retention Early to Improve Customer LTV

Alchemer is proud to announce the launch of Research Solutions!  

When you need market research expertise — from buyer behavior studies to brand awareness and product pricing research — our team of in-house experts will turn you into the expert.  

Whether you’re looking for end-to-end project management, or you need to offload individual research tasks, we act as an extension of your team. And we deliver high-quality research you can trust, so you can make confident decisions and drive real outcomes at the speed and scale you need. Watch this short webinar to meet the Research Solutions team and get an understanding of the services they offer.

An Introduction to Alchemer's Research Solutions (EU)

An Introduction to Alchemer's Research Solutions (APAC)

An Introduction to Alchemer's Research Solutions

Join Alchemer thought leaders Ryan Tamminga, Cathy Yang, and Brandon Hodges as they discuss how SalesOps can reduce churn, better onboard customers, and understand why they win and lose. 

This succinct webinar covers the basics of SalesOps automation — in particular how Alchemer Workflow can help SalesOps close the feedback loop and improve their results.

All registrants will receive a link after the event to watch on-demand. Reserve your seat today.

How SalesOps Reduce Churn, Onboard Customers, and Understand Why They Win/Lose

In the wake of Digital Transformation, organizations have had to fundamentally change the way they do business and connect with their customers. This webinar looks at how brands can stay customer-obsessed in a very new and ever-changing digital business environment.

Alchemer Strategic Customer Success Manager Kira Pachen will help explain the changes impacting CX, marketing, and product teams navigating a post-digital transformation world. 

She will outline trends like struggling customer retention, budget cuts for CX teams, and the growing reliance on technologies like artificial intelligence (AI). She will also share stories of companies who reap the rewards of staying customer-obsessed during difficult times, growing revenue and loyalty.

All registrants will receive a link to watch the webinar on-demand after the event.

How to Stay Customer-Obsessed After Digital Transformation (EU)

How to Stay Customer-Obsessed After Digital Transformation

One platform; many uses. Learn how a digital brand director leverages multi-channel feedback into insights his teams can take action on. 

Ouro Digital Brand Director David Flynn explains how his company has taken an influx of mobile feedback and turned that into an action plan for different departments at the company. Brand is the hero here — connecting service, support, product, and marketing to valuable customer feedback.

This replay pulls out excerpts from a larger webinar on turning customer feedback into revenue. Watch the full webinar on demand here: https://www.brighttalk.com/webcast/18320/609364?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=609364

How a Digital Brand Director Leverages Customer Feedback to Drive Revenue

There are a number of ways your survey can go South. This webinar will detail WHY those survey disasters occur and HOW to avoid them in the future.

Alchemer thought leaders will discuss topics like sampling, logic, and email deliverability. They will outline how to avoid each disaster and ensure a successful survey. 

Reserve your seat to learn how to avoid survey disasters in 2024.

A History of Survey Disasters 2024

Win/Loss analysis is critical for any sales organization — you need to understand why you won or lost a deal.

But how do you gather feedback to inform your win/loss analysis? How do you follow up with Closed-Won AND Closed-Lost deals?

Alchemer equips sales teams with the tools they need to automatically and immediately capture feedback and then put it to use. This mini-webinar details how sales teams are using Alchemer to leverage prospect feedback to better inform their sales processes.

All registrants will receive a link after the event to watch the webinar on-demand.

Mini-webinar: How Sales Teams Understand Why they Won or Lost Deals

CX and feedback professionals face a mountain of challenges coming into the new year. We tackle 6 key CX challenges, giving tips and tricks to succeed where others will fail.

Join Christie Carlson (Director of Sales and Customer Success) and Ashley Cayla (Director of Strategic Customer Success) to learn practical advice for bolstering your CX program for 2025. Topics will include unactionable data, CX prioritization, organizational silos, and real-time analysis.

Reserve your seat for this lively conversation. All registrants will receive a link to watch the video on demand after the presentation.

Overcome 6 Key CX Challenges in 2025 (EU)

Overcome 6 Key CX Challenges in 2025 (APAC)

Overcome 6 Key CX Challenges in 2025

Human Resources is facing more challenges than ever before, often with less budget and less time to complete tasks. It's time for HR to re-think the employee lifecycle process.

Join a NEW webinar all about how HR improves the onboarding process, on-going engagement, and retention of top talent. Alchemer's own HR and Product teams come together to introduce an automatic, intuitive platform to help HR bring employees into the organization, feel accepted in their role, provide needed resources, and set that employee up for success. This webinar includes a short demonstration of Alchemer Workflow, a platform HR teams use to facilitate the employee feedback process.

All registrants will receive an invitation after the event to watch on-demand. Be sure to sign up in order to receive that link.

How Human Resources Better Onboards, Engages, and Retain Talent

We’re thrilled to announce Alchemer Pulse: AI text analysis that instantly turns noisy text feedback into signals you can act on. 

Here’s the problem we’re solving: 
Open text feedback is full of valuable insights. But the sorting, tagging, and analysis are obstacles to understanding that feedback, and to making it valuable to your business. 

Here’s how Alchemer Pulse works: 
Alchemer Pulse is purpose-built to help customer experience and feedback programs act on unstructured feedback at scale: 
-Bring together all your open text to understand how your customers really think and feel—in their own words 
-Turn qualitative feedback data into trackable, actionable insights with summaries of themes and sentiment 
-Analyze and act on open text feedback faster than ever, at unheard-of scale, so you can track — and show off — your impact 

Join this webinar for an introduction to Alchemer Pulse, your new AI-powered text analysis solution. All registrants will receive an email after the webinar so they can watch on demand.

Watch the companion webinar, Rethink Your Feedback Strategy with Text Analysis: https://www.brighttalk.com/webcast/18320/618177?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=618177

An Introduction to Text Analysis with Alchemer Pulse

How to Stay Customer-Obsessed After Digital Transformation (APAC)

Customer Experience

Customer Advocacy

Customer Engagement

Customer Care

Artificial Intelligence

Text Analytics

Get powerful marketing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which marketing strategies and techniques are driving customer and revenue growth.

Marketing

The marketing community on BrightTALK is made up of thousands of engaged marketing professionals. Find relevant webinars and videos on marketing strategy, branding and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

How to Stay Customer-Obsessed After Digital Transformation (APAC)

Presented by

About this talk

More from this channel