Name: How Publishers Clearing House Uses Feedback to Deepen Customer Relationships
Start: 2024-10-30T16:00:00Z
End: 2024-10-30T16:00:14.000Z
Location: BrightTALK
Rating: 0

The Alchemer platform helps businesses like yours collect feedback, so you can deliver better experiences for your customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. Our platform is easy-to-use, easy to implement, and leads the industry in speed-to-value and flexibility, so you can start collecting insights on day one. 

Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.

Alchemer SVP Ryan Tamminga joins host Jeannie Zaemes for an interview about how market researchers become more agile and show immediate business impact.

3 Ways Market Researchers Become More Agile

This is where HR meets data analytics.

Learn how DoorDash is driving excellence in the employee experience by collecting, analyzing, and gleaning insights from employee feedback. DoorDash Director of Data Science and Analytics Phil Optiz joins Alchemer to discuss how they set up a world-class employee feedback program, his best practices for surveying employees, and the real changes it is driving at DoorDash.

HR, data scientists, and feedback professionals will all get something from this short webinar. All registrants will receive a link after the event to watch on-demand.

How DoorDash Drives Excellence in the Employee Experience by Leveraging Feedback (EU)

How DoorDash Drives Excellence in the Employee Experience by Leveraging Feedback (APAC)

How DoorDash Drives Excellence in the Employee Experience by Leveraging Feedback

Learn how Alchemer Digital can help you generate new app users.

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers gain new users of their app or website. 

Learn how feedback can help you gain new app users and hear the FanDuel success story today in this short video.

Watch all of the Alchemer Digital mini-webinars: 
Improve Customer Loyalty with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620496?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620496 

Drive App Retention Early to Improve Customer LTV: https://www.brighttalk.com/webcast/18320/620504?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620504 

Improve Your App Product with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620506?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620506

Mini-Webinar: Generate New App Users with Alchemer Digital

Panels are a group of select audience members who take your survey. But how do you order a panel? And what kind of data will a panel return?

Alchemer's Wendy Wyss and Bret Kershner explain the basics of panels in this 24-minute webinar. Join to learn the basics and leave with all of the information you need to run your first panel.

Panels 101: A First-Timer's Guide to Panels (EU)

Panels 101: A First-Timer's Guide to Panels (APAC)

Panels 101: A First-Timer's Guide to Panels

Learn how Alchemer Digital can help you improve customer loyalty.

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers improve the loyalty of existing customers through loyalty and rewards programs. 

Learn how feedback can help improve customer loyalty and hear the Pilot Flying J success story today in this short video.

Watch all of the Alchemer Digital mini-webinars:
Generate New App Users with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620500?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620500 

Drive App Retention Early to Improve Customer LTV: https://www.brighttalk.com/webcast/18320/620504?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620504 

Improve Your App Product with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620506?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620506

Mini-Webinar: Improve Customer Loyalty with Alchemer Digital

CX and feedback professionals face a mountain of challenges coming into the new year. We tackle 6 key CX challenges, giving tips and tricks to succeed where others will fail.

Join Christie Carlson (Director of Sales and Customer Success) and Ashley Cayla (Director of Strategic Customer Success) to learn practical advice for bolstering your CX program for 2025. Topics will include unactionable data, CX prioritization, organizational silos, and real-time analysis.

Reserve your seat for this lively conversation. All registrants will receive a link to watch the video on demand after the presentation.

Overcome 6 Key CX Challenges in 2025 (EU)

Overcome 6 Key CX Challenges in 2025 (APAC)

Overcome 6 Key CX Challenges in 2025

Join Alchemer Strategic Customer Success Manager Kira Pachan for a LIVE demonstration of Alchemer Digital. Learn how to better collect feedback in-app or via the web, and use it to take action.

Kira will share the functionality available to Product Managers, marketers, and app developers who use Alchemer Digital to close the feedback loop with customers. Kira will also share a view of Alchemer Digital's backend, so you can fully see how easy it can be to collect and manage feedback. She will then answer questions from the audience about what they've seen.

All registrants will receive a link after the event to watch the webinar on-demand.

Alchemer Digital demo 11-7-24

Open text feedback is full of valuable insights. But the sorting, tagging, and analysis are obstacles to understanding that feedback, and to making it valuable to your business. 

AI-powered text analysis helps feedback professionals act on unstructured feedback at scale: 
--Bring together all your open text to understand how your customers really think and feel—in their own words 
--Turn qualitative feedback data into trackable, actionable insights with summaries of themes and sentiment 
--Analyze and act on open text feedback faster than ever, at unheard-of scale, so you can track—and show off—your impact 

CX has changed a lot in recent years; this webinar will help you keep up with evolving technology. Join this short webinar to begin rethinking your entire feedback program with text analysis and other cutting-edge technologies.

Rethink Your Feedback Strategy with Text Analysis (EU)

Rethink Your Feedback Strategy with Text Analysis (APAC)

Rethink Your Feedback Strategy with Text Analysis

Win/Loss analysis is critical for any sales organization — you need to understand why you won or lost a deal.

But how do you gather feedback to inform your win/loss analysis? How do you follow up with Closed-Won AND Closed-Lost deals?

Alchemer equips sales teams with the tools they need to automatically and immediately capture feedback and then put it to use. This mini-webinar details how sales teams are using Alchemer to leverage prospect feedback to better inform their sales processes.

All registrants will receive a link after the event to watch the webinar on-demand.

Mini-webinar: How Sales Teams Understand Why they Won or Lost Deals

Publishers Clearing House (PCH) used to be known for balloons and big checks. But now they're known as one of the most trusted data providers around. How did this happen?

Chris Mitchell, VP of Surveys, at PCH will outline how PCH evolved into a top data provider, with the help of a robust feedback and data collection program. Topics will include how feedback professionals can get better response rates, how technology helps PCH collect data, the importance of strong privacy regulations, and the back-story of how PCH evolved into a top data provider.

All registrants will receive a link to watch the video on-demand after the event.

How Publishers Clearing House Uses Feedback to Deepen Customer Relationships

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Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

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How Publishers Clearing House Uses Feedback to Deepen Customer Relationships

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