Name: How State and Local Government Agencies Improve Their Community Feedback Process
Start: 2024-07-31T08:00:00Z
End: 2024-07-31T08:00:17.000Z
Location: BrightTALK
Rating: 0

The Alchemer platform helps businesses like yours collect feedback, so you can deliver better experiences for your customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. Our platform is easy-to-use, easy to implement, and leads the industry in speed-to-value and flexibility, so you can start collecting insights on day one. 

Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.

Learn how Alchemer Digital can help you improve customer loyalty.

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers improve the loyalty of existing customers through loyalty and rewards programs. 

Learn how feedback can help improve customer loyalty and hear the Pilot Flying J success story today in this short video.

Mini-Webinar 1/4: Improve Customer Loyalty with Alchemer Digital

There are a number of ways your survey can go South. This webinar will detail WHY those survey disasters occur and HOW to avoid them in the future.

Alchemer thought leaders will discuss topics like sampling, logic, and email deliverability. They will outline how to avoid each disaster and ensure a successful survey. 

Reserve your seat to learn how to avoid survey disasters in 2024.

A History of Survey Disasters 2024 (EU)

A History of Survey Disasters 2024 (APAC)

A History of Survey Disasters 2024

Need to acquire new app downloads? Or do you need those app customers to use the app more?

This short webinar shares tips for acquiring, engaging, and retaining mobile app customers. Product managers and app developers will learn a lot about the process of generating new and more app customers.

Plus, see Alchemer Mobile in action! Customer Success Manager Kira Pachen shows us the Alchemer Mobile dashboard, giving you insight into how leaders like you collect and take action on in-app customer feedback.

Acquisition, Adoption, and Retention of Mobile App Customers

Open text feedback is full of valuable insights. But the sorting, tagging, and analysis are obstacles to understanding that feedback, and to making it valuable to your business. 

AI-powered text analysis helps feedback professionals act on unstructured feedback at scale: 
--Bring together all your open text to understand how your customers really think and feel—in their own words 
--Turn qualitative feedback data into trackable, actionable insights with summaries of themes and sentiment 
--Analyze and act on open text feedback faster than ever, at unheard-of scale, so you can track—and show off—your impact 

CX has changed a lot in recent years; this webinar will help you keep up with evolving technology. Join this short webinar to begin rethinking your entire feedback program with text analysis and other cutting-edge technologies.

Rethink Your Feedback Strategy with Text Analysis (EU)

Rethink Your Feedback Strategy with Text Analysis (APAC)

Rethink Your Feedback Strategy with Text Analysis

This webinar serves as a short introduction to our newest product, Alchemer Workflow. 

Join host Jeannie Zaemes, Director of Growth Marketing, as she welcomes our two guests, Vanessa Bagnato, Director of Product Marketing and Alli Milne, Manager of Product Content and Adoption. 

This webinar speaks to why closing the loop with customers and employees is so important, how Alchemer approached this market challenge, and how exactly Alchemer Workflow helps companies close the feedback loop.

This short webinar dives into the Alchemer Workflow product — be ready for a short introduction to our no-code feedback workflow engine.

How Alchemer Workflow Helps Close the Customer Feedback Loop

Join the third webinar in our series about starting your first Alchemer survey. 

In Survey 103, we discuss ways to deploy your Alchemer survey. Alchemer Training Specialist Mike Cronley will discuss email and SMS delivery, offline mode, panels, and website intercepts. Join this educational series today.

View other webinars in this series:
-Survey 101: Starting your survey in Alchemer: https://www.brighttalk.com/webcast/18320/613276?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=613276
-Survey 102: Refining Your Survey with Logic, Actions, Style, and Testing: https://www.brighttalk.com/webcast/18320/616051?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=616051

Survey 103: Deploying Your Alchemer Survey (EU)

Survey 103: Deploying Your Alchemer Survey (APAC)

Survey 103: Deploying Your Alchemer Survey

Join Alchemer Strategic Customer Success Manager Kira Pachan for a LIVE demonstration of Alchemer Digital. Learn how to better collect feedback in-app or via the web, and use it to take action.

Kira will share the functionality available to Product Managers, marketers, and app developers who use Alchemer Digital to close the feedback loop with customers. Kira will also share a view of Alchemer Digital's backend, so you can fully see how easy it can be to collect and manage feedback. She will then answer questions from the audience about what they've seen.

All registrants will receive a link after the event to watch the webinar on-demand.

Alchemer Digital demo 8-2-24

Join this 6-minute webinar to learn the latest trends when it comes to driving mobile app retention!

Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks Product Managers and App Developers need to know. Learn from Alchemer SVP Ryan Tamminga about why mobile app retention is critical and how app developers can drive more engagement and overall retention.

Ryan also shares a success story from a prominent Alchemer Mobile customer who uses these techniques to better engage users and drive app retention.

All registrants will receive a link to watch the webinar on-demand after the event.

Download the 2023 Mobile Customer Engagement Benchmark Report: https://www.alchemer.com/benchmark-2023/

Mini-Webinar: How to Improve Mobile App Retention

Learn why and how government organizations should collect and respond to community feedback.

Communities care. Your constituents want to tell you about your programs, the community at large, and issues specific to them. How do you collect and manage a feedback program for your community?

Alchemer thought leaders will share topics like why closing the loop with constituents is important, how communities benefit from a robust feedback program, and how to select a survey platform that fits your exact needs. Most importantly, they will give tips for how government organizations can run better surveys, get more responses, and improve the community feedback process.

All registrants will receive a link after the event to watch on demand.

How State and Local Government Agencies Improve Their Community Feedback Process

One platform; many uses. Learn how a digital brand director leverages multi-channel feedback into insights his teams can take action on. 

Ouro Digital Brand Director David Flynn explains how his company has taken an influx of mobile feedback and turned that into an action plan for different departments at the company. Brand is the hero here — connecting service, support, product, and marketing to valuable customer feedback.

This replay pulls out excerpts from a larger webinar on turning customer feedback into revenue. Watch the full webinar on demand here: https://www.brighttalk.com/webcast/18320/609364?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=609364

How a Digital Brand Director Leverages Customer Feedback to Drive Revenue

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Human Resources

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

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Emerging Technologies

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How State and Local Government Agencies Improve Their Community Feedback Process

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