Name: Customers are a Me, not a We. The NEW Customer-Centric Sales and Marketing Model
Start: 2023-11-22T01:00:00Z
End: 2023-11-22T01:00:36.000Z
Location: BrightTALK
Rating: 0

The Alchemer platform helps businesses like yours collect feedback, so you can deliver better experiences for your customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. Our platform is easy-to-use, easy to implement, and leads the industry in speed-to-value and flexibility, so you can start collecting insights on day one. 

Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.

This webinar serves as a short introduction to our newest product, Alchemer Workflow. 

Join host Jeannie Zaemes, Director of Growth Marketing, as she welcomes our two guests, Vanessa Bagnato, Director of Product Marketing and Alli Milne, Manager of Product Content and Adoption. 

This webinar speaks to why closing the loop with customers and employees is so important, how Alchemer approached this market challenge, and how exactly Alchemer Workflow helps companies close the feedback loop.

This short webinar dives into the Alchemer Workflow product — be ready for a short introduction to our no-code feedback workflow engine.

How Alchemer Workflow Helps Close the Customer Feedback Loop

Join Alchemer thought leaders for a NEW type of webinar series: The Business of Feedback.

In our first episode, Bo Bandy (CMO) and Ryan Tamminga (SVP, Product and Services) discuss the current state of CX and their 2025 predictions. 

Topics include: How CX programs will be evaluated based on total cost of ownership (TCO), how CX teams leverage integrations to better act on feedback, why CX teams and CFOs will partner more in the coming year, and how CX teams become better stewards of business outcomes based on customer feedback.

All registrants will receive a link to watch the webinar on-demand after the event.

The Business of Feedback 1: The State of CX and 2025 Predictions (EU)

The Business of Feedback 1: The State of CX and 2025 Predictions (APAC)

The Business of Feedback 1: The State of CX and 2025 Predictions

Learn how Alchemer Digital can help improve your app product and inform your product roadmap.

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers improve their app with customer feedback. 

Learn how feedback can help you improve your digital product and hear the Dunkin' success story today in this short video.

Watch all of the Alchemer Digital mini-webinars: 
Improve Customer Loyalty with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620496?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620496 

Generate New App Users with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620500?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620500 

Drive App Retention Early to Improve Customer LTV: https://www.brighttalk.com/webcast/18320/620504?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620504

Mini-Webinar: Improve Your App Product with Alchemer Digital

Join the third webinar in our series about starting your first Alchemer survey. 

In Survey 103, we discuss ways to deploy your Alchemer survey. Alchemer Training Specialist Mike Cronley will discuss email and SMS delivery, offline mode, panels, and website intercepts. Join this educational series today.

View other webinars in this series:
-Survey 101: Starting your survey in Alchemer: https://www.brighttalk.com/webcast/18320/613276?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=613276
-Survey 102: Refining Your Survey with Logic, Actions, Style, and Testing: https://www.brighttalk.com/webcast/18320/616051?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=616051

Survey 103: Deploying Your Alchemer Survey (EU)

Survey 103: Deploying Your Alchemer Survey (APAC)

Survey 103: Deploying Your Alchemer Survey

Learn how Alchemer Digital can help drive app retention to improve customer lifetime value (LTV).

Many Alchemer Digital customers use the platform to improve ratings and reviews, but it can do so much more. In fact, Alchemer Digital helps many customers drive early app retention in order to optimize customer LTV. 

Learn how feedback can help you drive retention and hear the Alkami success story today in this short video.

Watch all of the Alchemer Digital mini-webinars: 
Improve Customer Loyalty with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620496?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620496 

Generate New App Users with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620500?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620500 

Improve Your App Product with Alchemer Digital: https://www.brighttalk.com/webcast/18320/620506?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=620506

Mini-Webinar: Drive App Retention Early to Improve Customer LTV

Alchemer is proud to announce the launch of Research Solutions!  

When you need market research expertise — from buyer behavior studies to brand awareness and product pricing research — our team of in-house experts will turn you into the expert.  

Whether you’re looking for end-to-end project management, or you need to offload individual research tasks, we act as an extension of your team. And we deliver high-quality research you can trust, so you can make confident decisions and drive real outcomes at the speed and scale you need. Watch this short webinar to meet the Research Solutions team and get an understanding of the services they offer.

An Introduction to Alchemer's Research Solutions (EU)

An Introduction to Alchemer's Research Solutions (APAC)

An Introduction to Alchemer's Research Solutions

Join Alchemer thought leaders Ryan Tamminga, Cathy Yang, and Brandon Hodges as they discuss how SalesOps can reduce churn, better onboard customers, and understand why they win and lose. 

This succinct webinar covers the basics of SalesOps automation — in particular how Alchemer Workflow can help SalesOps close the feedback loop and improve their results.

All registrants will receive a link after the event to watch on-demand. Reserve your seat today.

How SalesOps Reduce Churn, Onboard Customers, and Understand Why They Win/Lose

In the wake of Digital Transformation, organizations have had to fundamentally change the way they do business and connect with their customers. This webinar looks at how brands can stay customer-obsessed in a very new and ever-changing digital business environment.

Alchemer Strategic Customer Success Manager Kira Pachen will help explain the changes impacting CX, marketing, and product teams navigating a post-digital transformation world. 

She will outline trends like struggling customer retention, budget cuts for CX teams, and the growing reliance on technologies like artificial intelligence (AI). She will also share stories of companies who reap the rewards of staying customer-obsessed during difficult times, growing revenue and loyalty.

All registrants will receive a link to watch the webinar on-demand after the event.

How to Stay Customer-Obsessed After Digital Transformation (EU)

How to Stay Customer-Obsessed After Digital Transformation (APAC)

How to Stay Customer-Obsessed After Digital Transformation

One platform; many uses. Learn how a digital brand director leverages multi-channel feedback into insights his teams can take action on. 

Ouro Digital Brand Director David Flynn explains how his company has taken an influx of mobile feedback and turned that into an action plan for different departments at the company. Brand is the hero here — connecting service, support, product, and marketing to valuable customer feedback.

This replay pulls out excerpts from a larger webinar on turning customer feedback into revenue. Watch the full webinar on demand here: https://www.brighttalk.com/webcast/18320/609364?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=609364

How a Digital Brand Director Leverages Customer Feedback to Drive Revenue

There are a number of ways your survey can go South. This webinar will detail WHY those survey disasters occur and HOW to avoid them in the future.

Alchemer thought leaders will discuss topics like sampling, logic, and email deliverability. They will outline how to avoid each disaster and ensure a successful survey. 

Reserve your seat to learn how to avoid survey disasters in 2024.

A History of Survey Disasters 2024 (EU)

Customer-centric businesses are more profitable, but how does a business implement customer-centricity? How do you truly put the customer at the heart of every business decision?

Alchemer thought leaders Jeannie Zaemes, Director of Growth Marketing, and Jonathan Watanabe, Director of Sales Development, define and examine the idea of customer-centricity. They share stories and insights about the companies who are able to shine by putting the customer at the heart of the business. 

Learn how and why your company can become more customer-centric in this webinar.

***Special promotion: Watch a webinar and take a call with our sales rep to win a $15 gift card. Offer expires on 11/30. Watch this webinar to start the process; your sales rep will call after your viewing. Be sure to mention this promotion for your $15 gift card.

Customers are a Me, not a We. The NEW Customer-Centric Sales and Marketing Model

Sales Development

Marketing

Customer Care

Customer Advocacy

Customer Engagement

Get powerful marketing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which marketing strategies and techniques are driving customer and revenue growth.

The marketing community on BrightTALK is made up of thousands of engaged marketing professionals. Find relevant webinars and videos on marketing strategy, branding and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Customers are a Me, not a We. The NEW Customer-Centric Sales and Marketing Model

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