Name: How Amdocs Uses its Global B2B VoC Program to Drive Improvement
Start: 2022-03-24T15:00:00Z
End: 2022-03-24T15:00:47.000Z
Location: BrightTALK
Rating: 5

The Alchemer platform helps businesses like yours collect feedback, so you can deliver better experiences for your customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. Our platform is easy-to-use, easy to implement, and leads the industry in speed-to-value and flexibility, so you can start collecting insights on day one. 

Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.

Win/Loss analysis is critical for any sales organization — you need to understand why you won or lost a deal.

But how do you gather feedback to inform your win/loss analysis? How do you follow up with Closed-Won AND Closed-Lost deals?

Alchemer equips sales teams with the tools they need to automatically and immediately capture feedback and then put it to use. This mini-webinar details how sales teams are using Alchemer to leverage prospect feedback to better inform their sales processes.

All registrants will receive a link after the event to watch the webinar on-demand.

Mini-webinar: How Sales Teams Understand Why they Won or Lost Deals

CX and feedback professionals face a mountain of challenges coming into the new year. We tackle 6 key CX challenges, giving tips and tricks to succeed where others will fail.

Join Christie Carlson (Director of Sales and Customer Success) and Ashley Cayla (Director of Strategic Customer Success) to learn practical advice for bolstering your CX program for 2025. Topics will include unactionable data, CX prioritization, organizational silos, and real-time analysis.

Reserve your seat for this lively conversation. All registrants will receive a link to watch the video on demand after the presentation.

Overcome 6 Key CX Challenges in 2025 (EU)

Overcome 6 Key CX Challenges in 2025 (APAC)

Overcome 6 Key CX Challenges in 2025

Human Resources is facing more challenges than ever before, often with less budget and less time to complete tasks. It's time for HR to re-think the employee lifecycle process.

Join a NEW webinar all about how HR improves the onboarding process, on-going engagement, and retention of top talent. Alchemer's own HR and Product teams come together to introduce an automatic, intuitive platform to help HR bring employees into the organization, feel accepted in their role, provide needed resources, and set that employee up for success. This webinar includes a short demonstration of Alchemer Workflow, a platform HR teams use to facilitate the employee feedback process.

All registrants will receive an invitation after the event to watch on-demand. Be sure to sign up in order to receive that link.

How Human Resources Better Onboards, Engages, and Retain Talent

We’re thrilled to announce Alchemer Pulse: AI text analysis that instantly turns noisy text feedback into signals you can act on. 

Here’s the problem we’re solving: 
Open text feedback is full of valuable insights. But the sorting, tagging, and analysis are obstacles to understanding that feedback, and to making it valuable to your business. 

Here’s how Alchemer Pulse works: 
Alchemer Pulse is purpose-built to help customer experience and feedback programs act on unstructured feedback at scale: 
-Bring together all your open text to understand how your customers really think and feel—in their own words 
-Turn qualitative feedback data into trackable, actionable insights with summaries of themes and sentiment 
-Analyze and act on open text feedback faster than ever, at unheard-of scale, so you can track — and show off — your impact 

Join this webinar for an introduction to Alchemer Pulse, your new AI-powered text analysis solution. All registrants will receive an email after the webinar so they can watch on demand.

Watch the companion webinar, Rethink Your Feedback Strategy with Text Analysis: https://www.brighttalk.com/webcast/18320/618177?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=618177

An Introduction to Text Analysis with Alchemer Pulse

This webinar serves as a short introduction to our newest product, Alchemer Workflow. 

Join host Jeannie Zaemes, Director of Growth Marketing, as she welcomes our two guests, Vanessa Bagnato, Director of Product Marketing and Alli Milne, Manager of Product Content and Adoption. 

This webinar speaks to why closing the loop with customers and employees is so important, how Alchemer approached this market challenge, and how exactly Alchemer Workflow helps companies close the feedback loop.

This short webinar dives into the Alchemer Workflow product — be ready for a short introduction to our no-code feedback workflow engine.

How Alchemer Workflow Helps Close the Customer Feedback Loop

Learn how to kick your surveys up a notch!

Enhance your surveys using logic, actions, style, and testing. These components help reduce survey fatigue for respondents and improve data accuracy and response rates for survey builders. 

Reserve your seat for this short webinar that will give actionable tips you can apply to your next survey.

Survey 101: Building Your First Survey can be found here: https://www.brighttalk.com/webcast/18320/613276?bt_tok={{Recipient.ID}}&utm_source=Alchemer&utm_medium=brighttalk&utm_campaign=613276

Survey 102: Refining Your Survey with Logic, Actions, Style, and Testing (EU)

Survey 102: Refining Your Survey with Logic, Actions, Style, and Testing (APAC)

Survey 102: Refining Your Survey with Logic, Actions, Style, and Testing

Learn how international cybersecurity company Malwarebytes selected a CX platform and delivered the ROI they needed in this short webinar.

Malwarebytes needed an enterprise feedback platform that was fast, flexible, and easy to implement. SurveyMonkey wasn't cutting it and Qualtrics would be too cumbersome and expensive.

Learn how Malwarebytes decided on a CX platform that would end up working for every department in the enterprise. Watch this free webinar today.

Forrester Case Study: Maximizing ROI for a CX Platform for B2B and B2C Success

Join Alchemer thought leaders for a NEW type of webinar series: The Business of Feedback.

In our first episode, Bo Bandy (CMO) and Ryan Tamminga (SVP, Product and Services) discuss the current state of CX and their 2025 predictions. 

Topics include: How CX programs will be evaluated based on total cost of ownership (TCO), how CX teams leverage integrations to better act on feedback, why CX teams and CFOs will partner more in the coming year, and how CX teams become better stewards of business outcomes based on customer feedback.

All registrants will receive a link to watch the webinar on-demand after the event.

NEW: The Business of Feedback 1: The State of CX and 2025 Predictions

In the wake of Digital Transformation, organizations have had to fundamentally change the way they do business and connect with their customers. This webinar looks at how brands can stay customer-obsessed in a very new and ever-changing digital business environment.

Alchemer Strategic Customer Success Manager Kira Pachen will help explain the changes impacting CX, marketing, and product teams navigating a post-digital transformation world. 

She will outline trends like struggling customer retention, budget cuts for CX teams, and the growing reliance on technologies like artificial intelligence (AI). She will also share stories of companies who reap the rewards of staying customer-obsessed during difficult times, growing revenue and loyalty.

All registrants will receive a link to watch the webinar on-demand after the event.

LIVE: How to Stay Customer-Obsessed After Digital Transformation

Reserve your seat for an exciting webinar about the market research trends we see on the horizon.

Join Leslie Rich, PhD, to discuss trends like the shrinking shelf life of research, how AI is changing the profession, how text analysis can help generate insights faster than ever, and how to respond when survey respondents have less time to devote to insights gathering.

This will be a must-see for market researchers and professionals who use research-backed analysis to improve their business.

5 Market Research Trends to Watch in 2025 (EU)

5 Market Research Trends to Watch in 2025 (APAC)

5 Market Research Trends to Watch in 2025

Join Amdocs, a leading global software and services provider to communications and media organizations, to hear how they use Alchemer to deliver a best-in-class Voice of the Customer (VoC) program. 

Amdocs monitors Customer Experience through a multi-phase Voice of the Customer program, and then uses the feedback to improve Customer Experience with tailored account improvement plans.

Join Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, and Ryan Tamminga, SVP of Products and Services at Alchemer, for a live webinar to learn:
--Why VoC is a valuable program.
--How best to close the feedback loop.
--How to maintain the human element in VoC programs.
--How to introduce automation without losing the human touch.

How Amdocs Uses its Global B2B VoC Program to Drive Improvement

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How Amdocs Uses its Global B2B VoC Program to Drive Improvement

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