Name: Top 3 AI and Data Trends in Customer Service
Start: 2024-06-11T23:04:00Z
End: 2024-06-11T23:04:42.000Z
Location: BrightTALK
Rating: 0

Salesforce is the #1 AI CRM, helping every company become an AI Enterprise with one trusted platform, Einstein 1. Our best-in-class CRM for sales, service, marketing, and commerce is deeply integrated with trusted AI and unified data, so companies can create stronger customer relationships, increase employee productivity, and deliver higher margins.

What's the buzz around AI agents? Get ready to dive into the next wave of AI technology - Autonomous AI agents. 
Join our webinar where we’ll demystify autonomous AI agents and introduce you to new sales - specific agents built with Agentforce SDR and Agentforce Sales Coach on the Salesforce Platform. 

Discover how these agents can scale your sales teams by nurturing pipeline and coaching reps.

In this webinar, you'll:
- Learn how the technology works, straight from the product experts who built it
- Experience live demos to learn how to set up and use these agents
- Explore best practices and actionable tips to integrate Agentforce into your sales strategy

Your journey to scale your sales team starts here!

The New Era of AI: Say Hello to Agentforce for Sales

88% of IT professionals are struggling to keep pace with increasing development demands. Join us to learn how Salesforce’s application development tools and frameworks help enhance developer and admin efficiency to deliver high-quality applications across AI Apps and Agents.

Accelerate Application Development on Salesforce

It’s time to unpack the biggest highlights from the Marketing Cloud Winter ’25 Release! Data Cloud continues to revolutionise how our long-standing products work, as well as provide a foundation for our newest launches. 

Join us to walk through how transformations in data, AI and activation will improve the way your teams work. You’ll learn about the biggest features in this Winter’s Release, and get an exclusive demo of how they work.

Marketing Cloud Winter '25 Release Highlights: Innovation for Today & Tomorrow

Watch our Solution Engineering team for a practical guide on using AI to generate draft Sales emails using out-of-the-box prompts or custom prompts grounded in your CRM data. 

In this short webinar we'll cover how it works, how to set it up, a quick demonstration and where to find more details - everything you need to get started!

Easy AI- Generative Sales Emails

Tableau Einstein reimagines agile, self-service analytics in a modular way - with reusable and extensible components, semantic AI, and consistent data built into every workflow for every user, department, and industry. Built on the Salesforce Platform means any team can use analytical insights to make strategic decisions more quickly and effectively.

In this webinar learn how to:
- Future-proof your analytics with the vision of Tableau Einstein and newly available capabilities
- Give your enterprise the ability to drive personalized and contextual analytics experiences
- Take action on data within Marketing Cloud and Nonprofit Cloud

Elevate Marketing Cloud and Nonprofit Cloud Insights with Tableau Einstein

Are you contributing to a digitally enabled and integrated health system focused on:
- driving patient-centred, personalised health experiences
- increased quality health outcomes
- supporting an engaged and efficient workforce

Our healthcare practice here at Salesforce is working with the Industry across the globe to deliver improved patient and workforce experiences integrating with core clinical systems and workflows in a modern way to strengthen a sustainable health system of the future.

Irrespective of the role you play please join us to explore how Salesforce, as a committed partner to the Healthcare Industry, is leading innovative healthcare outcomes such as:

- care coordination
- patient engagement
- data driven decision making

This webinar will feature Matt Abel, Director of Digital Solutions and Operations from Metro South Health, QLD, as he shares his insights and experiences on how Salesforce and MuleSoft are transforming their approach to modernising patient experiences and ways of working.

Key Takeaways:
- How Salesforce enables a unified view of patients
- Key health use cases for maximising patient engagement and care
- Success stories from leading health organisations

Watch this webinar to discover why Salesforce is the best-kept secret in healthcare.

Salesforce: Health's Best-Kept Secret for Modernising Patient Experiences

Missed going to Dreamforce 2024? Watch a recap of the most important takeaways for Sales and Sales Operations leaders from the AI event of the year - Dreamforce 2024. 

Turbocharge your Sales function with the power of Data+AI+CRM+Trust. 

Discover how to:
- Boost your Sales function with Agentforce 
- Assistive AI agents
- Grow Partner Revenue with Data & AI
- Make Account-based Selling easy with best-in-class, embedded account plans.

Top Takeaways for Sales Leaders from Dreamforce ‘24

In this webinar, we will demonstrate how Data Cloud can help unlock the trapped data within your organization, both structured as well as unstructured, build that elusive Single View of the Customer and activate it across touch-points with the power of AI.

In this webinar, you will:
- Learn what is Data Cloud and how it is an enabler for an effective and trusted AI strategy - Good AI needs Good Data
- Explore how it can help you leverage the data and insights present in your own datalakes, warehouses
- Understand how data can be democratized for access across business and technical teams
- View the demo of end-to-end Data Cloud functionality from data ingestion to orchestration
- Hear from experts on what it takes to build a hyper scaler platform like Data Cloud and key innovations

Transform Customer Relationships with Unified Data

The existing ways of working are no longer “working” or efficient. Sales teams need to increase sales productivity and close more deals. But work today is fragmented, with siloed tools, conversations, and complex processes costing teams valuable time and slowing down deal cycles. 


To succeed in the era of agent-powered work, every business needs a strategic work platform like Agentforce and Slack to drive productivity and collaboration, streamline work and drive efficiency across their organization. 

Watch this webinar to discover the future of CRM in Slack, the conversational interface for work. See how Humans and Agents drive customer success together with Salesforce and Slack.

Things you’ll learn during this webinar: 
- Discover how Salesforce Agentforce SDR and Sales Coach helps you boosts productivity, automates tasks, and optimises every interaction.
- Learn how latest Slack innovations like Salesforce channels, enhanced with Slack Sales Elevate and AI in Slack, accelerate team selling.
- Discover about Salesforce channels -they are a new kind of Slack channel that maps directly to your corresponding Salesforce records, like Accounts and Opportunities, creating a complete, actionable view of every customer. 
- See Salesforce Account and Opportunity channels in action in a demo, and dive deeper into critical sales use cases that your team can adopt today.
- Talk directly to your CRM and quickly get up to speed with Einstein Copilot in Slack

The Power of Two: CRM Unlocked with Salesforce + Slack

Watch our Solution Engineering team for a practical guide on using AI to get insights and summaries from your video and voice calls with customers using Einstein Conversation Insights. In this short webinar we'll cover how it works, how to set it up, a quick demonstration and where to find more details - everything you need to get started!

Easy AI- Einstein Conversation Insights and Call Summaries

Are you looking to streamline your app development process and accelerate your journey from idea to URL? Join us for an exclusive webinar showcasing Heroku, the cutting-edge cloud platform designed to revolutionize how you build, deliver, monitor, and scale your apps.

In this webinar, you’ll discover how Heroku simplifies infrastructure management, allowing developers to focus on what they do best—creating world-class applications. Say goodbye to complex infrastructure headaches and hello to a faster, more efficient development process.

Why Attend?
Learn from Heroku experts about optimizing your development workflow.
See how Heroku’s platform can eliminate common roadblocks and accelerate deployment.
Gain insights on scaling apps effortlessly while maintaining high performance.

Unlock the Future of App Development with Salesforce Heroku

Discover the transformative power of AI and Agentforce in service and contact centres within the Financial Services industry. Join us for an insightful webinar where we will explore:

- Insights from our latest State of Customer Service in Financial Services report
- Strategies to adapt your channel approach to meet evolving customer expectations
- The impact of AI Agents on service and contact centres
- High - value use cases within service that organisations are unlocking with AI technologies
- Success stories and achievements using AI in their contact centre

Watch this webinar to stay ahead in the rapidly evolving landscape of customer service in Financial Services.

How AI is changing service & contact centres within Financial Services

From sales, to service, Salesforce has something for every small business looking to grow and succeed. In this webinar, we’re rounding up the latest innovations unveiled at Dreamforce for small businesses. Whether you're just starting out, or you're a seasoned entrepreneur, you'll find valuable insights and tools to help you take your business to the next level. 

Learn about the latest announcements for SMBs, and how to:
- Bring your customer data together with a new free suite of apps built into your CRM
- Accelerate sales growth with practical AI use cases, from predictive to autonomous agents
- Scale service with AI and boost agent productivity

Watch this webinar as we explore the cutting-edge tools and strategies to empower your growth business today.

Dreamforce Innovation Roundup for SMBs

Struggling to balance customer demands with productivity? Discover how Salesforce Field Service, powered by the Einstein 1 Platform, addresses these challenges head-on. 

Watch our webinar to explore how global field service organizations are leveraging cutting-edge AI to enhance efficiency and intelligence in service delivery. Learn how Salesforce Field Service can help you: 
- Drive Productivity: Utilize trusted predictive and generative AI to boost field productivity.
- Manage Proactively: Oversee work and assets seamlessly with real-time data on a unified platform.
- Deploy Faster: Use automation to increase first-time fix rates and accelerate deployment. 

This session includes a demo of our latest Field Service innovations, insights into best practices, and a look at our upcoming roadmap. Don’t miss this opportunity to elevate your field service operations and stay ahead of the curve.

Unlock Efficiency & Productivity with Salesforce Field Service

Forward-thinking companies are achieving unprecedented productivity gains with Agentforce. Now, it's your turn to see the power of autonomous AI agents.

During this session, you will find out how you can leverage autonomous AI agents to offload low-priority work from your human workforce and enable them to concentrate on meaningful business objectives. You will also discover how leading companies are already gaining new levels of productivity with Agentforce.

Watch now to see how autonomous AI agents carry out tasks for both employees and customers - and create major business value.

Discover Agentforce - How to create business value with autonomous AI agents

Watch a recap of the most important takeaways from Dreamforce 2024, specifically for Manufacturing Leaders. 

- Learn how automonous agents powered by Agentforce can deliver better service outcomes for Manufacturing
- Learn how generative AI can help manage the complexity of Manufacturing
- See how you can embrace AI with a foundation of trust
- Discover how to gain a competitive edge with Data & AI

Top Takeaways for Manufacturing Leaders From Dreamforce ’24

Join us for a recap of the most important takeaways from Dreamforce 2024, specifically for Healthcare and Lifescience Leaders.

- Learn how automonous agents powered by Agentforce can deliver better service outcomes for Healthcare and Lifescience
- Learn how generative AI can help manage the complexity of Healthcare and Lifescience
- See how you can embrace AI with a foundation of trust
- Discover how to gain a competitive edge with Data & AI

Top Takeaways for Healthcare Leaders From Dreamforce 2024

Join us for a recap of the most important takeaways from Dreamforce 2024, specifically for Financial Services leaders. 

- Learn how automonous agents powered by Agentforce can deliver better service outcomes for Financial Services
- Learn how generative AI can help manage the complexity of financial services
- See how you can embrace AI with a foundation of trust
- Discover how to gain a competitive edge with Data & AI

Top Takeaways for Financial Services Leaders From Dreamforce ’24

Master the Art of Effortless Service with Einstein 1 Edition

Fuel Revenue Growth With Unified Service and Sales

How to drive efficient growth with data, automation and AI-powered customer service

2024 State of Service: New Data Reveals the Latest Trends

Embracing AI in Financial Services: Strategic Mindsets for Success

Good to Great: 7 Digital Support Best Practices

How to Scale Field Service with AI & Automation

Key Takeaways for Service Leaders From World Tour Sydney

Prepare Your Company for AI-Enhanced Self-Service

Top Takeaways for Service Leaders from Dreamforce '23

Take Service Engagement to the Next Level With Apple + Service Cloud

3 Ways AI Will Scale Your Contact Center - Move from Hype to Reality

The Key to Delivering Excellent Customer Service Every Time - Data + AI

3 Things Every Service Leader Needs to Know From Dreamforce

Transform how service teams deliver value across every customer touchpoint

Watch this webinar featuring guest speaker Kate Leggett, Forrester Research Vice President and Principal Analyst, to hear the cutting-edge trends in customer service. Infuse trusted AI and data into the customer service conversation to provide context and ultimately, help your agents deliver the right service. 

Also, learn how to justify Service Cloud to your executive team with a business case. 

Guest speaker Veronica Iles, Senior Consultant, will walk through the recently commissioned Forrester Consulting Research Total Economic Impact™ study that found improvement in agent retention by 40% and case deflections by up to 50%.

Featured Speakers:

Kate Leggett, VP, Principal Analyst, Forrester
Veronica Iles, Sr. Consultant, Forrester
Mala Ravi, Director, Product Marketing, Salesforce

Top 3 AI and Data Trends in Customer Service

Salesforce

Digital Transformation

Customer Engagement

Customer Experience

Customer Service

Artificial Intelligence

Data

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Top 3 AI and Data Trends in Customer Service

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