Closing The Gap: Building Stakeholder Trust In Government, Data And AI

Earning customer trust is an imperative; governments simply can’t operate without it. When trust in institutions is strong, governments reap social, economic, and reputational benefits enabling them to expand and extend their relationship with the people they serve. When trust is weak, they lose those benefits and must work harder to create and maintain economic well-being and social cohesion in order for people to prosper. But the number and severity of extraordinary political and social instability, environmental pressures, health crises, and other systemic risks has shaken stakeholders trust in government - especially when it comes to the use of data and artificial intelligence. This is a reality mission leaders understand, with government decision makers in Forester’s Data And Analytics Survey, 2023 indicating a “lack of trust in AI systems” is the biggest concern public sector agencies face when it comes to using Artificial Intelligence (AI) technologies, followed by “ethical and privacy challenges.” But what can be done to close the gap and building stakeholder trust in government, data, and AI? To find out join our guest, Sam Higgins, Principal Analyst at Forrester, as he explores the relationship between trust and driving up mission-critical behaviors such as compliance, advocacy, and engagement. Sam will also facilitate a fireside discussion with Red Hat’s Chief Technology Officer for APAC, Vincent Caldeira, and Jamie Ng, APJ Regional Center of Excellence, Government & Education Segment Lead, Intel Corporation on what mission-based organizations must understand when developing, training, running trusted AI solutions. Speakers: • Sam Higgins, Principal Analyst, Forrester (Guest) • Jamie Ng, APJ Regional Center of Excellence, Government & Education Segment Lead, Intel Corporation • Christopher Tan, Global Partner Revenue Acceleration Director, Asia-Pacific and Japan (APJ), Intel Corporation • Vincent Caldeira, Senior Director & Field CTO, Red Hat APAC