As users and customers spend their lives entangled in technology, what happens when the technology journey is boring, slow or fails? Ensuring critical business is not enough anymore. Today, bottom-line results depend on the quality of the user experience (QoE), are sales happening? Is there an issue in my . Measuring and monitoring that performance is mandatory to get a clear line of sight from the top of business-level down to the infrastructure – across all systems and locations.
Learn why Centreon and Accedian have teamed up to deliver a more holistic view of performance and end user QoE – including how end users experience their applications and services, as well as how the IT infrastructure supporting applications is functioning.
In this webinar, we'll explore:
- What is Monitoring for QoE?
- A use case: Bordeaux Métropole (regional government of 750k citizens) and how they successfully measure User Experience with Centreon Business Edition and Accedian SkyLIGHT PVX.
- How to reconcile IT metrics and KPIs with website and application KPIs