Name: AI in Operations: A Practical Discussion for IT Operations Leaders
Start: 2025-01-22T17:00:00Z
End: 2025-01-22T17:00:33.000Z
Location: BrightTALK
Rating: 0

ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.

For 13 consecutive years, U.S. News & World Report has ranked UW Health as Wisconsin’s number one hospital. This integrated health system of the University of Wisconsin-Madison uses ServiceNow’s Service Operations Workspace to help 1,800 doctors and 24,000 employees deliver quality care faster to 950,000 patients annually.

Join us for a valuable, service-oriented webinar, Faster incident resolution with AI-powered Service Operations Workspace. You’ll see how UW Health implemented Service Operations Workspace into its IT services and operations, boosting agent productivity, resolving incidents faster, and transforming its service desk.

With ServiceNow, UW Health was able to:
- Reduce time to service by 95%
- Decrease incident volume by 4.5%
- Save on operating expenses

Discover how AI-powered Service Operations Workspace improves the speed, efficiency, and service quality for agents, employees, and customers. Sign up for our webinar now.

Faster incident resolution with AI-powered Service Operations Workspace

Recently, we asked 4,500 executives and AI thought leaders how they’re guiding their organizations at this crucial time.

Hear their insights by joining us for a deep-dive conversation with ServiceNow thought leaders at Scenes from an AI Revolution: Learn how enterprise AI pacesetters create value. Our speakers will discuss the findings from our first-ever Enterprise AI Maturity Index survey. You’ll learn:

- How to ensure that AI investments pay off
- Why a clear AI strategy driven by senior leadership is the best barometer of success
- How board members, CEO offices, operations, and legal teams are involved in AI adoption plans

Learn what so many AI leaders are doing to gain an advantage over their competitors—and how you can benefit. Watch our webinar now.

Scenes from an AI Revolution: Learn how enterprise AI pacesetters create value

How can an organization accelerate digital-first business growth? Based on the latest global research from EMA, IT Service Operations (AKA ServiceOps) is a requirement because: 

- Benefits are immediate and far-reaching across the organization 
- Implementation is drama-free because ServiceOps is practical and makes sense to the people who actually do the work 
- ServiceOps undergirds a digital foundation for strong business results 

ServiceOps is technology-enabled, but it’s also people-centric. It is common sense, practical, result-driven, and growing in adoption.  Thousands of ServiceNow customers have used it to bring improved user experiences, resiliency, and productivity.    

In this session, we'll discuss the Service Operations journey many of these customers have taken and the value they’ve seen. Results range from streamlined processes and integrated digital workflows to AI connected IT service and operations management. ServiceOps has helped them establish the visibility and collaboration needed to accurately picture – and execute-- an organization's digital transformation.  All based on the market-leading ServiceNow platform for AI.

75% of organizations rely on IT ServiceOps for their digital success. Do you?

Watch now to unlock the full potential of GenAI using ServiceNow’s CMDB context. In “The best IT GenAI outcomes need context. Your CMDB is a start,” you’ll learn how curated data and service context drive powerful GenAI outcomes without the need for vast data sets. We’ll take you through ServiceNow’s cutting-edge strategies and new features, demonstrating why partnering with us is essential for optimizing GenAI initiatives.

Our experts will show you:

- How to show GenAI value quickly in tech service ops
- How data quality and automation yield big dividends
- Why data management is key to GenAI success
- Get practical insights for optimizing business outcomes with GenAI.

The best IT Gen AI outcomes need context. Your CMDB is a start.

In this session, we'll explore Accenture’s transformation of its IT organization from traditional ticketing systems to AI-powered technology excellence. Our experts will share valuable insights and best practices for harnessing AI to optimize your own IT services and operations.
You will learn:

- How Accenture achieved a 38% reduction in Mean Time to Resolution/Closure and a 28% reduction in time spent on incidents
- Accenture’s strategies for integrating AI into IT services and operations
- How to cost-effectively migrate to ServiceNow and measure the value from your investment

Accenture's journey from IT ticketing to AI-powered technology excellence

The ServiceNow® platform, AI expertise and customer first mindset, enables ServiceNow to seamlessly weave Generative AI into applications and workflows. Join this session to see Now Assist in action for ITSM.

Demo: Now Assist for ITSM (powered by GenAI)

Join us as we uncover the potential of AIOps with Generative AI, bringing you the latest strategies and insights for successful implementation. Learn from ServiceNow leaders as they share their expertise on: 

- Initiating and managing AIOps projects effectively and efficiently 
- Best practices for event correlation and anomaly detection 
- Leveraging Generative AI for faster and proactive problem resolution 

See how to elevate your IT operations and deliver a better user experience with the power of AIOps.

AIOps unlocked: Strategies for success, powered by GenAI

The pressure to deliver more with fewer resources is constant, especially across today's IT landscape. This session will provide practical insights into leveraging AI within ServiceNow ITSM to enhance IT productivity and enable a more forward-thinking, efficient IT operation within your organization. Key learnings include:  

- Harnessing AI for automating routine IT operations  
- Predictive AI techniques for a proactive approach in IT incident management  
- Empowering IT teams to focus on strategic, business-impacting initiatives

Do more with less: How AI automation and generative AI maximizes your IT productivity

At ServiceNow, were not just talking about GenAI - we're implementing it using our own platform and products.

In this session, Rajeev Sethi, ServiceNow's GVP of Emerging Technologies, will share how we've integrated GenAI into our day-to-day workflows to offer a more consumer-like experience that drives productivity at work.

You'll learn:
-How we use Now Assist for GenAI to drive productivity across the enterprise
-Why self-service rates are improving for ServiceNow customers, employees, agents, and developers
-What's next in our journey from 20+ GenAI use cases in 6 months and beyond

How we're using GenAI (meet Now Assist!) to drive more productivity

Hockey doesn’t stand still, and neither does the NHL. With ServiceNow’s AI platform for business transformation, the NHL’s technology strategy matches its game strategy: delivering results with speed. Their approach? Start small and scale quickly to create transformative outcomes everywhere.  

Join Karen Atkinson, Vice President Program Management Information Technology at National Hockey League (NHL), Pablo Stern, SVP of Technology Workflows ServiceNow, and Dave Wright, Chief Innovation Officer ServiceNow, to discover their winning game plan: 

- Rapid rollout of a strong, efficient digital foundation 
- Strategies to operationalize innovation for fast time to value 
- Engagement across stakeholders and organizations to drive change effectively

Executive Exchange: Strengthen Your Entire Digital Foundation to Fuel Business Transformation

How can an organization accelerate digital-first business growth? Technology Service Operations (leveraging ITSM and ITOM together) is one key to success and it starts with streamlining processes to make it easier for teams to adopt and integrate digital workflows. This demo explores how Service Operations & GenAI connects IT service and operations management on a single platform, establishing the visibility and collaboration needed to accurately picture an organization's digital transformation, whether it's for IT service agents or operators.

Demo: Automate and optimize technology service operations (powered by GenAI)

During this webinar, discover how ServiceNow can help your organization reimagine IT service and operations through AI-enabled workflow automation. You’ll learn: 

- The value of AI and GenAI to the enterprise 
- Key AI and GenAI use cases from ServiceNow 
- How to move ahead on your AI and GenAI journey

Beyond the hype: AI and GenAI from ServiceNow

Join Brian Solis, Head of Global Innovation at ServiceNow, along with industry leaders for this empowering session that explores how to shift the digital transformation narrative towards ROI and growth, powered by AI. You’ll hear key learnings and actionable next steps to get you started on your AI-first journey.

Unlocking the Exponential Power of an AI-first Enterprise

Join our webinar to explore how ServiceNow can guide your organization through an efficient and streamlined cloud transformation. Our experts, Heather Archambault, Max Aronin, and Theo Simmons, will share insights into planning, scaling, and operating cloud services with resilience. Learn how to leverage ServiceNow's unified cloud solutions to remove operational roadblocks and accelerate innovation with full cost transparency and compliance standards.

We will cover:
- Best practices in planning application modernization
- Techniques to scale cloud processes with automation
- Insights for operating cloud services with increased resilience

3 steps to simplify cloud transformation and innovate in a multi-cloud world

Join us as we uncover the potential of AIOps with Generative AI, bringing you the latest strategies and insights for successful implementation. Learn from ServiceNow leaders as they share their expertise on:

- Initiating and managing AIOps projects effectively and efficiently
- Best practices for event correlation and anomaly detection
- Leveraging Generative AI for faster and proactive problem resolution

See how to elevate your IT operations and deliver a better user experience with the power of AIOps.

Organizations that migrate to the cloud can empower themselves with the right AI and observability tools, which not only help them to quickly recover from incidents but also provide them with a unified view of data. By bringing together AIOps and observability, teams can work more efficiently and collaboratively while ensuring that everyone has access to the right information at the right time.

Watch our webinar, Reclaim your time by unifying AIOps and observability, to learn how a large financial institution used ServiceNow for cloud migration, and were able to:

- Recoup the cost of an AIOps + observability solution
- Reduce mean time to recovery, with faster root cause analysis
- Use AIOps to reduce the time spent chasing down issues

Reclaim your time by unifying AIOps and Observability

Hockey doesn’t stand still, and neither does the NHL. With ServiceNow’s intelligent platform, the NHL’s technology strategy matches its game strategy: delivering results with speed. Their approach? Start small and scale quickly to create transformative outcomes everywhere. This is only the beginning.

Pop some popcorn or pour some coffee and join Karen Atkinson, Vice President Program Management Information Technology at National Hockey League (NHL), Pablo Stern, SVP of Technology Workflows ServiceNow, and Dave Wright, Chief Innovation Officer ServiceNow, to discover their winning game plan:

- Rapid rollout of a strong, efficient digital foundation
- Strategies to operationalize innovation for fast time to value
- Engagement across stakeholders and organizations to drive change effectively

BONUS FEATURE: Since Gen AI and AI continue to reshape technology and business strategy, Pablo and Dave will discuss ways to support your business goals with ServiceNow innovation.

Strengthen Your Entire Digital Foundation to Fuel Business Transformation

Enterprise Strategy Group: GenAI Summit 2025

The State of the Generative AI Market: Widespread Transformation Continues

Navigating the Generative AI Partner and Alliance Landscape

The Impact of GenAI on the Evolution of Customer Service Technologies

Inception to Innovation: The Evolution of AI and Its Impact on Key Stakeholders

Rethinking Database Requirements in the Age of AI

This chat explores the transformative potential of Artificial Intelligence (AI) in IT operations. Industry expert Jon Brown from Enterprise Strategy Group (ESG) will share key findings from a recent ESG study highlighting the high anticipation for AI and its role in accelerating IT operations. Usman Sindhu from ServiceNow will discuss their proven approach to AI, showcasing how it empowers customers to achieve greater efficiency and agility.

Join us to discover:
• How AI is revolutionizing IT operations and scaling teams.
• ServiceNow's strategic use of AI to deliver real-world benefits for its customers.
• Practical insights on harnessing AI to accelerate your IT operations and achieve digital transformation goals.
• Don't miss this opportunity to learn how ServiceNow can help you unlock the power of AI and propel your IT organization forward.

AI in Operations: A Practical Discussion for IT Operations Leaders

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GenAI

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ITOM

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AI in Operations: A Practical Discussion for IT Operations Leaders

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