75% of organizations rely on IT ServiceOps for their digital success. Do you?

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Presented by

Bruce Randall, Head of ServiceOps Product and Solution Marketing, ServiceNow & Valerie O’Connell, Research Director, Enterprise Management Associates

About this talk

How can an organization accelerate digital-first business growth? Based on the latest global research from EMA, IT Service Operations (AKA ServiceOps) is a requirement because:  - Benefits are immediate and far-reaching across the organization - Implementation is drama-free because ServiceOps is practical and makes sense to the people who actually do the work - ServiceOps undergirds a digital foundation for strong business results ServiceOps is technology-enabled, but it’s also people-centric. It is common sense, practical, result-driven, and growing in adoption. Thousands of ServiceNow customers have used it to bring improved user experiences, resiliency, and productivity. In this session, we'll discuss the Service Operations journey many of these customers have taken and the value they’ve seen. Results range from streamlined processes and integrated digital workflows to AI connected IT service and operations management. ServiceOps has helped them establish the visibility and collaboration needed to accurately picture – and execute-- an organization's digital transformation. All based on the market-leading ServiceNow platform for AI.
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ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.