Name: Accenture's journey from IT ticketing to AI-powered technology excellence
Start: 2024-10-10T16:00:00Z
End: 2024-10-10T16:00:53.000Z
Location: BrightTALK
Rating: 0

ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.

Watch now to unlock the full potential of GenAI using ServiceNow’s CMDB context. In “The best IT GenAI outcomes need context. Your CMDB is a start,” you’ll learn how curated data and service context drive powerful GenAI outcomes without the need for vast data sets. We’ll take you through ServiceNow’s cutting-edge strategies and new features, demonstrating why partnering with us is essential for optimizing GenAI initiatives.

Our experts will show you:

- How to show GenAI value quickly in tech service ops
- How data quality and automation yield big dividends
- Why data management is key to GenAI success
- Get practical insights for optimizing business outcomes with GenAI.

The best IT Gen AI outcomes need context. Your CMDB is a start.

The ServiceNow® platform, AI expertise and customer first mindset, enables ServiceNow to seamlessly weave Generative AI into applications and workflows. Join this session to see Now Assist in action for ITSM.

Demo: Now Assist for ITSM (powered by GenAI)

Join us as we uncover the potential of AIOps with Generative AI, bringing you the latest strategies and insights for successful implementation. Learn from ServiceNow leaders as they share their expertise on: 

- Initiating and managing AIOps projects effectively and efficiently 
- Best practices for event correlation and anomaly detection 
- Leveraging Generative AI for faster and proactive problem resolution 

See how to elevate your IT operations and deliver a better user experience with the power of AIOps.

AIOps unlocked: Strategies for success, powered by GenAI

The pressure to deliver more with fewer resources is constant, especially across today's IT landscape. This session will provide practical insights into leveraging AI within ServiceNow ITSM to enhance IT productivity and enable a more forward-thinking, efficient IT operation within your organization. Key learnings include:  

- Harnessing AI for automating routine IT operations  
- Predictive AI techniques for a proactive approach in IT incident management  
- Empowering IT teams to focus on strategic, business-impacting initiatives

Do more with less: How AI automation and generative AI maximizes your IT productivity

At ServiceNow, were not just talking about GenAI - we're implementing it using our own platform and products.

In this session, Rajeev Sethi, ServiceNow's GVP of Emerging Technologies, will share how we've integrated GenAI into our day-to-day workflows to offer a more consumer-like experience that drives productivity at work.

You'll learn:
-How we use Now Assist for GenAI to drive productivity across the enterprise
-Why self-service rates are improving for ServiceNow customers, employees, agents, and developers
-What's next in our journey from 20+ GenAI use cases in 6 months and beyond

How we're using GenAI (meet Now Assist!) to drive more productivity

Hockey doesn’t stand still, and neither does the NHL. With ServiceNow’s AI platform for business transformation, the NHL’s technology strategy matches its game strategy: delivering results with speed. Their approach? Start small and scale quickly to create transformative outcomes everywhere.  

Join Karen Atkinson, Vice President Program Management Information Technology at National Hockey League (NHL), Pablo Stern, SVP of Technology Workflows ServiceNow, and Dave Wright, Chief Innovation Officer ServiceNow, to discover their winning game plan: 

- Rapid rollout of a strong, efficient digital foundation 
- Strategies to operationalize innovation for fast time to value 
- Engagement across stakeholders and organizations to drive change effectively

Executive Exchange: Strengthen Your Entire Digital Foundation to Fuel Business Transformation

How can an organization accelerate digital-first business growth? Technology Service Operations (leveraging ITSM and ITOM together) is one key to success and it starts with streamlining processes to make it easier for teams to adopt and integrate digital workflows. This demo explores how Service Operations & GenAI connects IT service and operations management on a single platform, establishing the visibility and collaboration needed to accurately picture an organization's digital transformation, whether it's for IT service agents or operators.

Demo: Automate and optimize technology service operations (powered by GenAI)

During this webinar, discover how ServiceNow can help your organization reimagine IT service and operations through AI-enabled workflow automation. You’ll learn: 

- The value of AI and GenAI to the enterprise 
- Key AI and GenAI use cases from ServiceNow 
- How to move ahead on your AI and GenAI journey

Beyond the hype: AI and GenAI from ServiceNow

Join Brian Solis, Head of Global Innovation at ServiceNow, along with industry leaders for this empowering session that explores how to shift the digital transformation narrative towards ROI and growth, powered by AI. You’ll hear key learnings and actionable next steps to get you started on your AI-first journey.

Unlocking the Exponential Power of an AI-first Enterprise

Join our webinar to explore how ServiceNow can guide your organization through an efficient and streamlined cloud transformation. Our experts, Heather Archambault, Max Aronin, and Theo Simmons, will share insights into planning, scaling, and operating cloud services with resilience. Learn how to leverage ServiceNow's unified cloud solutions to remove operational roadblocks and accelerate innovation with full cost transparency and compliance standards.

We will cover:
- Best practices in planning application modernization
- Techniques to scale cloud processes with automation
- Insights for operating cloud services with increased resilience

3 steps to simplify cloud transformation and innovate in a multi-cloud world

Join us as we uncover the potential of AIOps with Generative AI, bringing you the latest strategies and insights for successful implementation. Learn from ServiceNow leaders as they share their expertise on:

- Initiating and managing AIOps projects effectively and efficiently
- Best practices for event correlation and anomaly detection
- Leveraging Generative AI for faster and proactive problem resolution

See how to elevate your IT operations and deliver a better user experience with the power of AIOps.

Organizations that migrate to the cloud can empower themselves with the right AI and observability tools, which not only help them to quickly recover from incidents but also provide them with a unified view of data. By bringing together AIOps and observability, teams can work more efficiently and collaboratively while ensuring that everyone has access to the right information at the right time.

Watch our webinar, Reclaim your time by unifying AIOps and observability, to learn how a large financial institution used ServiceNow for cloud migration, and were able to:

- Recoup the cost of an AIOps + observability solution
- Reduce mean time to recovery, with faster root cause analysis
- Use AIOps to reduce the time spent chasing down issues

Reclaim your time by unifying AIOps and Observability

Hockey doesn’t stand still, and neither does the NHL. With ServiceNow’s intelligent platform, the NHL’s technology strategy matches its game strategy: delivering results with speed. Their approach? Start small and scale quickly to create transformative outcomes everywhere. This is only the beginning.

Pop some popcorn or pour some coffee and join Karen Atkinson, Vice President Program Management Information Technology at National Hockey League (NHL), Pablo Stern, SVP of Technology Workflows ServiceNow, and Dave Wright, Chief Innovation Officer ServiceNow, to discover their winning game plan:

- Rapid rollout of a strong, efficient digital foundation
- Strategies to operationalize innovation for fast time to value
- Engagement across stakeholders and organizations to drive change effectively

BONUS FEATURE: Since Gen AI and AI continue to reshape technology and business strategy, Pablo and Dave will discuss ways to support your business goals with ServiceNow innovation.

Strengthen Your Entire Digital Foundation to Fuel Business Transformation

Modernizing your IT services and operations can be challenging, which is why ServiceNow and our partners are always refining our methods and introducing new ways to make implementation smoother and more efficient.

Watch this webinar, ServiceNow simplified: New methods for faster implementation, to learn about the tools and guidelines to optimize your ServiceNow journey, including the following topics:

- Guided setup and deployment strategies for Service Operations (ITSM + ITOM)
- Extracting the full value of the platform by using Admin Center
- Rapid discovery of your infrastructure with AI-powered service mapping
- Best practices from experts with decades of implementation experience

Don’t miss this opportunity to enhance your digital transformation efforts. Watch today and take the first step towards a more efficient and effective ServiceNow deployment.

ServiceNow Simplified: New Methods for Faster Implementation

Join Brian Solis, Head of Global Innovation at ServiceNow and friends Allie K. Miller, AI Entrepreneur, Advisor, Investor and Conor Grennan, Head of Generative AI at NYU Stern as they kick off this 5-part series with a lively and empowering session that explores how to shift the digital transformation narrative towards ROI and growth, powered by AI. You’ll hear key learnings and actionable next steps to get you started on your AI-first journey.

AIOps needs a continuous improvement mindset - whether it’s finetuning AI and machine-learning or assessing the value of your implementation.  With the emergence of Generative AI, teams can learn new insights about the data correlation and how to improve the overall performance resolution efforts. Join ServiceNow AIOps experts to learn how to assess the value of AIOps and continually improve your implementation.

AIOps 101: AIOps continual improvement and value assessment

You have decided to implement AIOps solution, but what’s the right architecture? How do you avoid pitfalls? And, how do you use AI and ML to reduce noise and make problem identification faster?  Join ServiceNow AIOps experts as they answer these questions and give you a practical guide to get started on your AIOps journey.

AIOps 101: How to develop and deploy a workable AIOps solution

In this session, we'll explore Accenture’s transformation of its IT organization from traditional ticketing systems to AI-powered technology excellence. Our experts will share valuable insights and best practices for harnessing AI to optimize your own IT services and operations.
You will learn:

- How Accenture achieved a 38% reduction in Mean Time to Resolution/Closure and a 28% reduction in time spent on incidents
- Accenture’s strategies for integrating AI into IT services and operations
- How to cost-effectively migrate to ServiceNow and measure the value from your investment

Accenture's journey from IT ticketing to AI-powered technology excellence

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Accenture's journey from IT ticketing to AI-powered technology excellence

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