Name: From Automation to Empathy: The Future of Claims Handling
Start: 2025-08-14T14:30:00Z
End: 2025-08-14T14:31:00.000Z
Location: BrightTALK
Rating: 5

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After a year shaped by shifting capital flows, volatile loss experience and renewed underwriting discipline, what does 2026 have in store for property/casualty insurance?

Join senior market leaders for a forward-looking discussion on performance trends, pricing dynamics, M&A signals and risk appetite across both admitted and E&S segments. From inflation’s lingering effects to the recalibration of 1 January reinsurance capacity, this session will chart how the industry’s fundamentals are evolving – and where the next challenges and opportunities lie. 

Discussion questions 
-- How did 2025’s results reshape underwriting and pricing strategy across major P&C lines? 
-- Where are capacity constraints most acute heading into 2026, and what role are alternative and private capital sources playing? 
-- What macroeconomic factors, including interest rates, inflation and litigation trends, will matter most for 2026 performance? 
-- How has reinsurer behavior evolved, and what does that signal for 1 January renewal negotiations? 
-- Which sectors or classes may offer growth despite persistent loss ratios? 
-- How are intermediaries and MGAs adapting their business models in response to tightening terms? 
-- What lessons from 2025’s catastrophe and casualty experience will shape risk selection and capital deployment next year?

P&C outlook: What 2025 revealed and what 2026 holds

The digital landscape is evolving rapidly, bringing new and complex liability risks for insurers linked to social media platforms, video gaming, online gambling and AI-powered chatbots. From legal battles over addictive algorithms and influencer marketing to fraudulent conduct in virtual environments and AI decision-making errors, these emerging exposures challenge traditional liability frameworks. This webinar dives into the latest trends, legal cases and risk management strategies surrounding these next-generation digital liabilities, equipping insurers, brokers and risk professionals with insights to navigate evolving regulatory and market dynamics. 

Discussion questions 
What unique liability exposures are arising from social media platforms and influencer marketing? 
How are emerging technologies in video gaming and online gambling creating novel risks for insurers? 
What legal and regulatory developments are shaping liability around AI chatbots and automated online services? 
How can insurers adapt underwriting and claims management to address these evolving digital liabilities? 
What role does product liability law play in holding digital platforms accountable for algorithm-driven harms? 
How are courts currently treating liability claims related to addictive content and algorithm design in social media? 
What best practices can risk managers adopt to mitigate exposure to fraud, misinformation and AI misuse?

Liability in the digital age: Social media, gaming, gambling and chatbot challenge

Severe convective storms (SCS), including hail, straight-line winds and tornadoes, have averaged more than $35bn in insured losses annually in the US over the last decade (Swiss Re Institute, 2024), often outpacing hurricanes as the leading driver of catastrophe losses. In recent years, they have been the single largest source of insured catastrophe costs for carriers and reinsurers.  In fact, average industry insured losses have doubled in the last five years compared to the prior five-year period.

As urban development expands, inflation drives up replacement costs and changing weather patterns and climate trends influence storm behavior, losses are expected to remain elevated. Insurance leaders now face an urgent question: How can better models translate into stronger pricing strategies, portfolio resilience and new market opportunities?

Join Insurance Insider for a free webinar, offered in partnership with Moody’s, at 10:30 EST/15:30 GMT on 22 January, as we explore how re/insurers are harnessing models to better manage SCS risk.

Discussion topics:
-- Drivers of increasing SCS losses and how climate and exposure growth are shaping risk
-- Implications for pricing, reinsurance and portfolio management
-- The unique challenges of modeling highly localised, short-duration events
-- New market opportunities enabled by advanced probabilistic models representing present day climate conditions, including solutions such as:
-- Primary products better aligned to risk dynamics
-- Reinsurance solutions that enable better risk transfer alignment
-- Parametric Insurance options

Speakers include:
Julie Serakos, Managing Director, Head of Model Product Management, Moody’s Insurance Solutions
Ben Auerbach, Director of Pricing and Decision Science, Allstate
James Waller,  Research Meteorologist, Guy Carpenter
Tim Farrell, PC CAT Risk Actuary, NAIC
Andy Martin, Senior VP, Farm Bureau Client Relations, AAIC

Smarter models powering insurance innovation against growing SCS threat

Specialty commercial insurers face some of the most complex claims in the industry, and claims adjusters are increasingly taxed with navigating high-severity losses against a backdrop of rising inflation and emerging risks. The smartest companies are turning to AI to support those adjusters, streamlining the claims process to improve outcomes for both insureds and the insurer.

Join Insurance Insider, in partnership with Docosoft, for a live 60-minute webinar at 10:30 ET/15:30 BT on 21 January 2026, to dive deep into the revolutionary role of artificial intelligence across specialty and complex insurance such as marine, aviation, energy, cyber and political risk claims. Unpack how cutting-edge AI can transform claims workflows, from case assignment to settlement, driving efficiency and accuracy, elevating professional expertise and creating real-time feedback for underwriters.

Discussion questions:
State of the industry: How are specialty commercial insurers managing claims today? How many are actively using AI?
How do you balance human expertise with automation?
What strategic challenges must leaders overcome to achieve organisation-wide adoption of AI?
In what ways does AI-enabled feedback reshape risk selection and underwriting in specialty lines?
How do AI-driven claims platforms enable future operational agility and competitive advantage for complex insurance organisations?
Which KPIs and efficiency gains should chief claims officers prioritise to realise value quickly from AI investments?
What are the potential pitfalls in adopting AI strategies in claims?

Speakers:
Ian Gibbard, Head of London Market, DOCOsoft
Bethan Hills, Head of Claims Operations, AXA XL
TBA
Moderator: Meg Green, Senior Editor, Insurance Insider

AI and Complex Claims – Clearing a Path to Clarity

Many large and established insurers with complex corporate structures have dozens of operating entities, some of which may have been laying fallow for years. Even if not active, these structures can present a regulatory and capital burden on the operating entity.

Insurers can view these shell companies as an asset, instead of a liability, and sell them. New entities looking for a gateway to launch new businesses are often hungry to acquire a shell company and the licences that came with it.

Join Insurance Insider, in partnership with M&A Services, for a free webinar at 10:30 EDT/15:30 GMT on 9 December as we explore how to tap into the hidden value of shell companies.

Discussion questions include:

-- Overview:  How carriers end up with shell companies
-- How to determine the value of a shell company
-- How to address regulatory concerns
-- What potential sellers should consider
-- What potential buyers should consider

Panel:
Paul Procops, Vice President, M&A Services
Diane Karis,  Principal & Director, Regulatory Compliance Practice, Perr&Knight
Michael Price, Chief Executive Officer, Dellwood Insurance Group

Moderator: Meg Green, Senior Editor, Insurance Insider

Sleeping assets awaken: Monetising dormant insurance shells

With natural catastrophe losses reaching $100bn annually, carriers, brokers, and reinsurers can no longer afford to rely on broad assumptions about property risk based on legacy data or even a property’s zip code. 

Join Insurance Insider, in partnership with Moody’s, for a free webinar, 10:30 ET/15:30 GMT, Dec. 2, as we explore how property insurers, brokers, and reinsurers are leveraging more granular insights to pinpoint risk at the individual property level. Experts will reveal how new technologies are changing how property is being evaluated, priced, and positioned across multiple perils, including hurricane, severe convective storm, and wildfire. Learn about the cutting edge of underwriting risk assessment from a broad panel of industry leaders.

Discussion questions:
· What granular data is available today?
· How has high-resolution imagery changed your approach to assessing property condition and risk exposure, particularly for high-cat regions?
· What are some examples of how granular property data has helped identify overlooked risks, or uncovered hidden opportunities, in either your or cedants’ portfolios?
· How close are we to 'living risk assessment’ -- a continuously monitored, real-time risk profile for every property? What needs to happen to get there?
· How can reinsurers, brokers, and primary carriers better collaborate using more granular property data for more accurate risk transfer and exposure management?
· What new technologies are you prioritizing for the next 12–24 months that might help reduce both underwriting time and loss ratios?

Panel:
John Clark, Sr. Director of Product, Property Intelligence, Moody's
Megan Sullivan, Regional Property Leader - West Zone, Allianz Commercial 
Joe Bonanno,  Senior Vice President – E&S Property / Underwriting Manager, Northeast and Midwest, Munich Re.

Unlocking Precision: How Granular Data Is Transforming Property Underwriting

The (re)insurance industry stands at a career crossroads. As a generation of experienced professionals approaches retirement, demand is growing for fresh talent with new skill sets. While diversity and entry-level recruitment have gained momentum, the next improvement needs to come from the mid-career ranks: keeping talent progressing to the senior levels, which could come from those taking a second shot at the sector, pivoting mid-career, or returning after a break.
 
Building on the buzz from our in-person October Insider Progress UK meeting, we’re back with a free follow-up webinar on Tuesday, 11th November 2025 at 15:30 GMT. If you missed the in-person event, there’s still time to join this virtual conversation, where we’ll bring new voices and fresh ideas about how insurance can unlock mid-career potential.

Join us as our panel dives into game-changing questions:
-What skills really help career returners stand out?
-How can returners show that flexibility and ambition go hand in hand?
-How can mentors support those rebuilding confidence or identity mid-career?
-And how do you pivot successfully without losing financial ground?

Don’t miss this lively, forward-looking live discussion that’s redefining what growth in insurance can look like at any stage of your career. We will attempt to answer as many audience questions as possible, or feel free to watch the replay in your own time.

This session is free to attend and full of insights for hiring leaders, HR professionals, and anyone reimagining what a fulfilling insurance career can look like.

Mid-Career Momentum: Rewriting the UK Insurance Career Story

More than 80% of the volume of international trade in goods is carried by sea, but the market for marine war risk insurance is facing unprecedented challenges due to escalating geopolitical conflicts and emerging war risks. Key hotspots such as the Red Sea, the Black Sea and the Persian Gulf have become focal points of increased instability. These disruptions have created new challenges for the insurance industry, as it looks to navigate and adapt to an ever-changing geopolitical landscape.

Join Insurance Insider for a free webinar, in partnership with Markel, 10:30 am EST/ 15:30pm GMT, Nov. 5, as we discuss the latest insights and practical tools to navigate these volatile waters, ensuring robust coverage and strategic risk mitigation in an increasingly uncertain global trade environment.
 
Discussion Questions:
· Overview: What is the current state of the cargo war risk market today, and how is it
evolving?
· Where are the current hot spots, and what are the primary drivers?
· How are current geopolitical conflicts reshaping war risk underwriting criteria for marine cargo?
· How can the insurance market effectively communicate emerging war risks to clients and tailor coverage accordingly?
· What are some of the pitfalls to be aware of?
· What role does real-time intelligence play in monitoring and managing war risk exposures?
 
Panel includes:
· Katie Costello, Head of Hull and War, Markel International
· David Pressman, Senior Underwriter, Marine Cargo, Markel International
· Andreas Bisbas, Chairman of Marine Mutual Reinsurance, Head of Marine Mutual War, Miller
· Ellis Morley, Associate Director, Cargo & Commodities Howden Broking

Moderator: Meg Green, Senior Editor, Insurance Insider

Volatile waters: insuring marine war risk during geopolitical instability

The traditional insurance CFO office is being transformed. Siloed data and outdated back-office platforms have long hindered the CFO’s real-time view on the company’s business. Modernised finance systems are empowering CFOs to make faster, more accurate decisions – predicting product profitability, optimising staffing and seamlessly implementing new regulations.

Join us for a free webinar, in partnership with Workday, at 10:30 EDT/15:30 BST on 15 October, as we explore how next-generation platforms turn the CFO office into an agile, strategic hub for growth and compliance.

Discussion questions include:
-- Overview: How have back-office legacy systems limited insurance CFOs’ ability to gain actionable insights and respond quickly to market changes?
-- What are the key benefits of integrating modern data platforms with existing back-office systems for financial planning and analysis?
-- What do those modern data platforms look like? What are the challenges in the journey to modernise back-office systems?
-- In what ways do automation and digitalisation streamline compliance with evolving regulatory requirements for insurance companies?
-- What steps should insurance CFOs take to ensure their teams are equipped to leverage new technology and data-driven processes for strategic advantage?

Speakers:
Viren Patel, Industry Advisor, Financial Services, Workday 
Jim Bichard, Partner, Global Insurance Leader, PwC UK
John Fitzgerald, President, MS Transverse 
Jessie Burrows, CFO, MS Amlin
Marie Penberthy, CFO, Arch Insurance International.

Moderator:
Meg Green, Senior Editor - Multimedia, Insurance Insider

The insurance CFO revolution: How to leverage tech to make smarter, faster decisions

Mass litigation has surged across the United States in recent years, with high-profile cases involving talc, Roundup, PFAS and addictive software emerging at an unprecedented rate. Between 2016 and 2022, two to three new mass litigation events began each year. Looking ahead, climate-related lawsuits are likely to accelerate, and entirely new litigation categories – such as those targeting ultra-processed foods and microplastics – could soon appear. This evolving landscape means insurers are increasingly exposed to large-scale, correlated legal actions, heightening the risk of legacy claims and more frequent reserve adjustments.

The casualty insurance sector now faces a risk environment reminiscent of the catastrophe risks that transformed property insurance, leading to the development of catastrophe reinsurance markets and ILS. 

Join Insurance Insider, in partnership with Moody’s, for a free webinar at 10:30 EDT/15:30 BST on 30 September as we explore how innovative reinsurance solutions are being designed to help insurers manage the volatility of this new casualty risk era.

Discussion topics include:
-Overview of the current casualty market and the rise of mass litigation.
-How insurers can better identify and quantify the risk of large-scale, correlated litigation events within their existing portfolios.
-How the emergence of new litigation areas – such as climate change, ultraprocessed foods and microplastics – might change the risk landscape for casualty insurers.
-How tools including run-off and clash covers could help mitigate losses.

Speakers:
Bob Reville, Head of Casualty Market Development, Moody's
Amanda Lyons, CEO of Aon Reinsurance Solutions Limited in Bermuda, Aon Reinsurance Solutions
Shannon Totten, CPCU, Executive Vice President, Head of Excess Casualty Retail, North American Region

Beyond property: The coming casualty catastrophe market

In recent years, the insurance industry’s perception of risk from severe thunderstorms, also known as severe convective storms, has shifted significantly. No longer is this considered a “secondary peril”, as these storms are driving annual insured losses rivaling or even exceeding that of traditional primary perils, such as earthquakes and hurricanes.
 
In 2023 and 2024, the US recorded two of its costliest years for thunderstorm losses, both exceeding $50bn, according to Verisk. This is prompting a shift in how insurers and reinsurers model, understand and manage their exposure.
 
Join Insurance Insider, in partnership with Verisk, for a free webinar at 10:30 EDT/15:30 BST on 29 September, as we explore the latest tools and strategies to manage severe thunderstorms.
 
Discussion questions include:
What is driving the growth in insured losses from severe thunderstorms?
How are re/insurers managing severe thunderstorm risk across their complex portfolios? How are they managing challenges including identifying underpriced policies or overexposed areas? How are they finding profitable areas to grow?
What is the latest technology available to help companies examine risk on a property-by-property basis?
How are re/insurers managing capacity and pricing for niche properties, such as solar farms, marine or industrial assets, which may face a unique vulnerability to hail, straight-line wind and tornadoes?
How are re/insurers focusing on hail risk specifically to manage extreme loss risks, especially in areas like Texas, Oklahoma, Kansas, Colorado and Illinois, where recent losses have presented significant challenges to insurers’ profitability?

Speakers:
Vikram Vyas, Head of Model Product Management, Verisk Extreme Event Solutions
Tim Zawacki, Senior Research Analyst, S&P Global Market Intelligence
Andrew Siffert, Senior Vice President / Senior Meteorologist, BMS Re
Peter Caminiti, Chief Underwriting Officer, Zurich North America

Navigating the new frontier of severe thunderstorm risk

Too often, insurers walk away from lines or classes of business that no longer fit their growth strategies. This business may lack scale, have burdensome reinsurance or capital requirements, or no longer aligns with the carriers’ goals.

If that business is profitable, carriers are leaving money on the table when they non-renew the business or give the renewal rights to another company for a small percentage of the GPW.
Instead, non-renewed or non-core business can be viewed as an asset – a valuable asset that can be restructured and sold on the strength of its earnings stream. 

Join Insurance Insider, in partnership with M&A Services, for a free webinar 10:30 EDT/15:30 BST on Sept. 24, as we explore new ways to create value from non-core business.

Discussion questions include:
--Overview: Traditional renewal rights agreements vs. asset sale
--How to restructure the business being sold to protect the buyer from legacy claims
--How to address regulatory concerns
--For sellers: what is the benefit of this approach
--For buyers: what opportunities lay ahead

Speakers include:
Jason Murgio, Principal and CEO, Merger & Acquisition Services, Inc.
Brian Riley, CFO, GBLI | Global Indemnity Group
Elena Coyle, Co-Head of Insurance M&A and Reinsurance Practices, Skadden
Geof McKernan, CEO, Ignyte Insurance

Moderator: Meg Green, Senior Editor, Insurance Insider

Beyond Renewal Rights: Turning Non-Core Insurance Lines into Profitable Assets

The construction industry is scaling up with projects that are bigger, more complex, and increasingly exposed to risks like natural catastrophes and emerging technologies. From battery manufacturing facilities to medical campuses, construction of these multi-billion-dollar ventures can span multiple years and require innovative approaches to builders’ risk insurance.

Join us for a free webinar, 10:30 ET/ 15:30 BST on Aug 19, hosted by Insurance Insider and AXIS to explore how the insurance industry is adapting to these challenges.

Discussion Questions:
--Overview of giant construction projects: how they are growing in size and complexity
--How to identify the largest potential loss exposures
--How natural catastrophe perils should be considered
--What emerging construction techniques are being used and how to underwrite them
--How can insurers manage risks across various stages of project completion
--What terms and conditions are important to consider
--How to maintain a holistic approach when working with multiple carriers on a project
--How to manage capacity challenges
-- How can technology like IoT reduce losses during construction
 
Panelists include:
Mike Cueman, Head of U.S. Construction, AXIS
Stephanie Tocci, SVP, Marsh
Aaron Conway, Construction Risk Engineering Manager, Sigma7 / Paragon Risk Consultants

Moderator: Meg Green, Senior Editor, Insurance Insider

Insuring the Giants: Managing Risks in Mega Construction Projects

The 2025 Los Angeles wildfires—most notably the devastating Palisades and Eaton fires—have shattered historic records, destroying over 16,000 structures across 37,000 acres and resulting in insured losses estimated between $25bn and $40bn, with total economic losses potentially exceeding $150bn. The Palisades Fire by itself brought an estimated insured loss of $23bn, which is costlier than any other full year of insured wildfires losses on record, Gallagher Re said.

While these fires destroyed thousands of homes, commercial insurers, including those underwriting public entity risks, like schools and public buildings, were also impacted.
For commercial property insurers, these events have not only triggered a surge in claims but also exposed critical vulnerabilities in risk aggregation, underwriting, and claims management.

Join Insurance Insider, in partnership with Markel, for a timely and in-depth webinar on 10:30 EDT/3:30 BST on July 29 exploring how these catastrophic wildfires are reshaping the commercial property insurance industry.

Panel includes:
Connie Masella, Senior Managing Director of Property, Markel
John Wall, CTO and Co-Founder, Fortress Fire 
Molly Tully, Global Specialty Client Segment Lead, Aon

Moderator: Meg Green, Senior Editor, Insurance Insider

How the Game-Changing LA Wildfires Are Reshaping the Commercial Insurance Landscape

AI was named the 2024 marketing word of the year, but behind the hype, how are insurers using AI to improve their business and reduce costs?

AI has the potential to impact every facet of the insurance industry, from risk selection and underwriting to claims and customer service. But questions are arising over who is responsible for overseeing the integration of AI into a company’s ecosystem, and what are the best practices to maintain security and regulatory compliance?

Join Insurance Insider, in partnership with Qlik, for a free webinar, 10:30 EDT/3:30 BST on July 24, as we explore the next frontier of AI in insurance.

Discussion questions include:
- What leadership strategies are essential for successfully integrating AI into existing insurance frameworks and who is tasked with overseeing this process?
- How can insurance companies balance the benefits of AI with the potential security risks associated with data handling?
- What are examples of successful case studies where AI has significantly improved efficiency and reduced costs in insurance operations?
- What are the current regulatory concerns surrounding AI in the insurance industry, and how can organizations navigate them effectively?

Speakers:
Markus Germann, Global Client Executive - Data & AI, Qlik
Neeren Chauhan, Chief Innovation and AI Officer, Tokio Marine
Jennifer Hobbs, VP, Data and Analytics, Lead Data Scientist, Zurich North America
Manuela Diviach, Head of Group Operations, Organization & Data, Allianz SE


Moderator:
Meg Green, Senior Editor, Insurance Insider

Navigating the Next Steps in AI: Opportunities and Pitfalls Facing Insurers

Generative AI has the potential to drive efficiencies in workflows while improving risk selection and exposure management for insurers. How are companies incorporating Gen AI today – or the in case of insurers with legacy systems, what do they need to do to be ready to harness the power of Gen AI? 

Join Insurance Insider, in partnership with Moody’s, for a free webinar, 10:30 am ET/3:30 pm BT, on Feb. 18 as we explore how commercial insurers are working with Gen AI today.

Discussion questions include:

--Overview of how Gen AI is being used today
--The potential benefits that Gen AI can bring to insurers
--What insurers with legacy systems need to do to get ready for Gen AI
--How to handle potential pitfalls, such as AI-generated “hallucinations”
--How is AI transforming cat modelers and other roles within the insurance industry

Panelists:
Alisha Fazo, Senior Director, Product Management, Moody's
Scott Christian, Executive Vice President - Catastrophe Analytics, BMS Re
Oliver Mapp, Head of Data Science, Price Forbes Re
Nick Johnson-Hill, Vice President of the Data Group, Crum & Forster

Moderator:
Meg Green, Senior Editor - Multimedia, Insurance Insider

How Insurers Are Harnessing Gen AI to Improve Risk Selection

As the frequency and severity of natural catastrophe losses continues to rise, insurers are turning their focus beyond underwriting perils to mitigating losses before they happen.

Insured natural catastrophe losses were USD 108 billion in 2023, the fourth year in a row of insured losses north of USD 100 billion and a continuation of the 5–7% annual growth trend since 1994, Swiss Re said. Swiss Re Institute estimates that insured losses could double within the next 10 years as temperatures rise and extreme weather events become more frequent and intense.

To stem the rising tide of claims, insurers are working with clients before catastrophes strike to improve their resilience, using tools including: smart technology, such as telematics and IoT Integration to detect, respond and link properties to emergency services in real time; offering concrete advice to insureds to reduce their risks; employing their own emergency response crews to solidify potential targets before an event strikes.

Join insurance insider, in partnership with Guidewire, for a free webinar, 11:30 ET/16:30 GMT Jan. 29 to learn more about how insurers are taking a more active role in preventing losses.

Discussion questions include:

--Overview of how insurers are fighting to reduce loss costs
--The evolving role of technology in identifying ways to prevent risks
--How insurers are advising policyholders how to best secure their properties
--The shift from insurers passively paying claims to taking a more active role in preventing losses
--Possible implications of increased risk management on expense ratios

Speakers:

Tammy Nichols Schwartz, CPCU, Senior Director, Analytics, Guidewire
Patrick Blandford, Founder and CEO, Green Shield Risk Solutions
Andrew Siffert, SVP, BMS Group
Valkyrie Holmes, CEO/Cofounder, Faura

Moderator: Meg Green, Senior Editor, Insurance Insider

Insurers Evolving to Risk Mitigation to Reduce Costs

Claims adjusting is undergoing a transformative shift, driven by advancements in generative AI and machine learning. While technology has enhanced speed and accuracy for decades, the claims profession is now at a crossroads. Generative AI offers unprecedented opportunities to elevate customer experiences, streamline processes, and redefine the role of claims adjusters.

Join Insurance Insider for a free webinar, offered in partnership with Guidewire Software, 10:30 EDT/15:30 BST on Aug 14.  We will delve into how AI is reshaping claims adjudication and explore actionable strategies for both insurers and claims professionals to thrive in this evolving landscape over the next five years.

--What will the claims process look like in five years, and what role will claims adjusters play in it?
--How can AI be integrated into claims ecosystems to empower adjusters as empathetic collaborators with claimants?
--In what ways can AI audit claims in real-time to enhance customer service and reduce errors?
--How can generative AI assist claims professionals in analyzing new cases by comparing them to historical data?
--What are the key regulatory and compliance challenges associated with using AI in claims handling, and how can they be addressed?
--How can insurers strike a balance between improving operational efficiency and maintaining a human-centric customer experience?
--What skills will be essential for claims adjusters to succeed in 2030, and how can insurers foster these competencies?
--How can insurers ensure ethical AI usage while mitigating risks such as bias or over-reliance on automation?

Speakers include:
Clay Burgess, Head of Product for Claims, Guidewire Software
Patrick Nails, Executive Vice President & Chief Claims Officer, Arch Insurance Group Inc.
Elizabeth A. Neumann, Senior Vice President | Head of Legal and Claims, CAC Specialty
Kenneth Tolson, CEO, Turvi

From Automation to Empathy: The Future of Claims Handling

Generative AI

Claims

Insurance

Customer Experience

Risk Management

Risk Assessment

Artificial Intelligence

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From Automation to Empathy: The Future of Claims Handling

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