Name: SLAs versus SLOs: Best practices for improving your customer experience
Start: 2024-09-06T18:50:00Z
End: 2024-09-06T18:50:56.000Z
Location: BrightTALK
Rating: 5

Honeycomb Learn is a webcast series designed to educate engineering teams about what observability is and how to get started. Observability-driven development is the ability to ask any question about your production systems so you better understand and debug when incidents occur. Teams ship code confidently, learn continuously, and spend more time innovating.

Are you an OpenTelemetry user? Do you wish you were?  

The rapid pace of innovation in software design, development, and deployment has enabled teams to build faster, more responsive, and more differentiated software than ever before. However, this innovation has not come for free: software systems are more complex than ever. It’s no surprise that managing this complexity has become the single biggest priority of engineering teams. 

OpenTelemetry, the open source observability framework for collecting and managing telemetry data, has become one of the most popular open source projects in the world and is a must-have to solve for these challenges.

The Director’s Guide to Observability: Leveraging OpenTelemetry for Success

Are you ready to run observability across your teams in an optimal way? Do you want to spend less time debugging and more time innovating on what your customers care about?

Modern organizations can build more responsive, more differentiated, and faster software than ever before. This software can do incredibly complex work - but managing this complexity has thus become the biggest priority of engineering teams. Observability is a necessity, and old-school monitoring (APM, and even observability 1.0) isn’t good enough. It’s time to bring your observability strategy up to speed.

In this webinar, you’ll gain expert insights into the software industry’s transition from observability 1.0 to 2.0. You’ll also find out how this transition worked at Jack Henry, including the challenges they overcame and best practices they developed.

Tune in now to learn how you can maximize the value of your data and accelerate the safe delivery of complex, innovative features to your customers.

Take your observability strategy to the next level with OpenTelemetry & Honeycomb

In a cloud-native world where applications can infinitely scale, costs for both infrastructure and tooling can scale just as quickly. If you’re not careful, you can find yourself collecting a flood of logs and metrics, encumbered with a shocking price tag and limited visibility.

Luckily, you can avoid that cost crisis and gain better application insights with a few key strategies. In this session, you’ll learn about ways to reduce costs while increasing visibility and performance at scale. You’ll also be joined by Liz Fong-Jones, Honeycomb Field CTO, as she demonstrates how you can leverage observability 2.0 to seamlessly migrate workloads to the most cost-effective AWS architectures.

Watch now to get the latest insights on:

• Stopping the runaway costs of traditional APM & observability tools
• Using AWS in tandem with observability tools
• Optimizing AWS workloads for cost & performance
• And more

Best practices for taming observability & cloud costs

Cost constraints can restrict your team from ingesting the amount of telemetry data and custom metrics it needs to adequately understand your application. In this webinar, we’ll uncover the cost challenges of scaling observability programs with traditional application performance monitoring (APM) vendors and explore how Honeycomb enables engineers to altogether avoid the tradeoff between system visibility and cost. We’ll also drill deeper with Honeycomb customer, Pax8 , to hear their story of reducing cost and increasing visibility with Honeycomb.

Making Your Observability Costs Predictable: Maximize Your Telemetry Insights

In the ever-evolving landscape of web development, staying ahead of performance bottlenecks is paramount. This webinar, led by Sasha Sharma, Solutions Architect at Honeycomb, alongside Kamal Al Marhubi, Software Engineer at Wave Mobile Money, aims to shed light on the nuanced integration of OpenTelemetry with GraphQL applications.

Using OpenTelemetry with GraphQL: The Good, the Bad, the Ugly

What do hidden costs, developer productivity and user feedback have in common? Listen in as Charity Majors, Honeycomb CTO and Nathen Harvey, DORA Developer Advocate explore how these areas are intertwined and provide advice on how to make the most out of your engineering budgets and resources. 

In this fireside chat, Charity Majors will share her latest thoughts on the cost crisis in observability tooling and how “observability 2.0” empowers organizations to course-correct their budgets. Nathen Harvey will highlight how DORA’s software delivery metrics can help you manage costs and improve developer productivity. 
 
Hear the latest on:  
- Avoiding getting crushed by APM bills 
- Advocating for more (and/or different) resources 
- Creating more predictable ways of failing 
- Obtaining and leveraging user feedback to re-prioritize your engineering roadmap

Honeycomb & DORA Talk Engineering Productivity and Cost-Cutting Strategies

In episode 20 of o11ycast, Charity and Shelby speak with Marco Rogers of Mode. They discuss the wall between dev and ops, application analysis, and wrangling vast amounts of data.

Podcast: o11ycast - Ep. #20, Between Dev and Ops with Marco Rogers of Mode

In episode 19 of o11ycast, Liz and Charity speak with Shelby Spees of Honeycomb. They discuss Shelby’s diverse engineering background, onboarding developers to observability, and putting people above metrics.

Podcast: o11ycast - Ep. #19, Giving Observability a Name with Shelby Spees

In episode 30 of o11ycast, Charity and Liz speak with Beau Lyddon of Workday about the recent sea change in observability, the shortcomings of metrics, the role of senior engineers, and the responsibilities of corporations.

Podcast: o11ycast - Ep. #30, Harder Conversations with Beau Lyddon of Workday

In episode 18 of o11ycast, Charity and Liz speak with Michael Hood, a senior staff performance engineer at Optimizely. They discuss real user monitoring (RUM), the shortcomings of traditional metrics, and ramping up observability.

Podcast: o11ycast - Ep. #18 Real User Monitoring with Michael Hood of Optimizely

In episode 29 of o11ycast, Charity and Shelby are joined by Glen Mailer of CircleCI. They discuss testing in production and rethinking socio-technical systems from the ground up.

Podcast: o11ycast - Ep. #29, Testing in Production with Glen Mailer of CircleCI

In episode 17 of o11ycast, Charity and Liz are joined by Pete Hodgson, an independent software delivery consultant. They discuss the DORA report, closing the CI/CD gap, and leveling up software delivery.

Podcast: o11ycast - Ep. #17, Leveling Up Software Delivery with Pete Hodgson

In episode 28 of o11ycast, Charity and Shelby speak with Austin Parker of Lightstep. They discuss rethinking human error, purposeful and intentional training, and underrated management tools.

Podcast: o11ycast - Ep. #28, People Problems with Austin Parker of Lightstep

In episode 16 of o11ycast, Charity and Liz are joined by Senior Engineer Abby Bangser|MOO. They discuss observability from a testing engineer’s perspective, the key factors that lead a company to spin up a testing team, and the highlights of DeliveryConf 2020.

Podcast: o11ycast - Ep. #16, Observability and Test Engineers with Abby Bangser

Distributed tracing is key to building and operating reliable services that make your customers happy.
Traces pinpoint where failures occur and what causes poor performance. With tracing and observability, you can visualize the entire life cycle of service requests and discover hidden latency, errors, and optimization opportunities monitoring can’t show you.

So why doesn’t everybody do it?

Setting up tracing is notoriously difficult, but it doesn’t have to be. Honeycomb Instrumentation Engineer Paul Osman has the easy-breezy steps for you to get the tracing you deserve.

In this episode, Paul will show Kelly:

*How distributed tracing helps you uncover hidden problems
*That you don’t need dedicated infrastructure to collect traces
*The simple way to set up tracing with either Beelines or OpenTelemetry

Raw & Real Ep 7: The Tracing You Deserve So You Can Observe

In episode 15 of o11ycast, Charity and Liz speak with Engineer Rachel Myers|Google and VP Engineering Emily Nakashima|Honeycomb. They discuss serverless development, customer-vendor relations, using logs correctly, and better understanding your data model.

Podcast: o11ycast - Ep. #15, Speaking of Serverless with Rachel Myers and Emily

In episode 27 of o11ycast, Liz and Charity are joined by Corey Quinn of The Duckbill Group. They zero in on the point at which a system needs observability, shortening feedback loops for maximum impact, and practicing radical candor.

Podcast- o11ycast - Ep. #27, Ready For Observability with Corey Quinn

Service Level Agreements (SLAs) are essential for setting baseline expectations and contractual obligations between service providers and customers. However, they often fall short in capturing the nuances of user experience. Service Level Objectives (SLOs), on the other hand, focus on specific, measurable performance targets that directly impact customer satisfaction.

By aligning SLOs with customer-centric metrics like response time, uptime, and error rates, engineering teams can gain deeper insights into service quality and user experience. This webinar will delve into the critical distinction between SLAs and SLOs and explain how to provide a more accurate and actionable measure of customer experience compared to traditional SLAs.

Watch now to find out how you can effectively define, monitor, and analyze SLOs to drive continuous performance improvement and exceed customer expectations.

SLAs versus SLOs: Best practices for improving your customer experience

Customer Experience

Performance Management

Performance Monitoring

Application Performance

Business Process Management

Application Monitoring

Continuous Monitoring

SLA's

User Experience

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SLAs versus SLOs: Best practices for improving your customer experience

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