Name: Digitally Transform Your Contact Center: Improve Customer Experiences with RPA
Start: 2021-01-14T14:00:00Z
End: 2021-01-14T14:00:58.000Z
Location: BrightTALK
Rating: 4.5

Automation Anywhere empowers people whose ideas, thought and focus make the companies they work for great. We deliver the world’s most sophisticated Digital Workforce Platform making work more human by automating business processes and liberating people.

In a largely digital world, savvy customers expect a fast and spontaneous response to a service inquiry. As a result, how quickly and effectively your contact center agents can resolve customer issues during the first call becomes vitally important.

Your contact center holds the key to the success of customer experience (CX) and overall company brand strategy. However, with call volume increasing by 600% in some industries since the pandemic (Deloitte, 2022) and agent attrition rate at 40% per year (SWPP, 2022), how to leverage technology to improve employee experience, sustain performance during peak time, and build operational resilience in times of uncertainties is on top of all leaders' mind.

Join this lively webinar where a team of industry thought leaders and technologists from Presidio and Automation Anywhere explore tried-n-true strategies to build a modern contact center. You will learn:

The current cloud, AI/ML technology trends that are transforming customer services today
A live demo of the latest intelligent automation solution to boost your agents' productivity
Tips and advice to build an adaptive and flexible delivery model across the channels

Latest Intelligent Automation for the Next-Level Contact Center

IT organizations have weathered numerous storms over the past two years—and the lessons these teams learned while on the forefront of the pandemic are shaping their approaches looking ahead. Automation initiatives and the resulting workforce transformation are delivering real-world operational efficiencies—but where are your next opportunities for automation and optimization within your organization?

Process Discovery can help you further develop and expand your automation strategy—improving the way work gets done across your organization. In this session, automation and Process Discovery experts from Lumevity and Automation Anywhere will share real-world transformation experiences, discussing how automation has and is improving key aspects of the business. We’ll explore:

The role of the automation leader—how it is evolving and the factors that are driving these changes.

The conventional - and not so conventional - responsibilities that automation leader is taking on

Real-world use cases for applying automation to streamline and optimize critical business operations

Get more visibility into the processes across the enterprise that will unlock the true potential of your automation initiatives. Register today to reserve your seat!

Using Process Discovery to Drive Automation

Your enterprise is facing lingering pandemic fallout, growing economic headwinds, and continued global uncertainty. But progressive business leaders are doubling down on automation as their strategic advantage. And, if you’re not one of those fueling the 133% year-over-year growth in enterprise automation, your ability to sustain business performance is in jeopardy.

Register today for this upcoming webinar to learn what more than 1,000 of your peers and competitors say about intelligent automation, how they’re using it to rise above economic challenges, and why it’s key to achieving exceptional business performance.

Join Automation Anywhere’s Co-founder and Chief Customer & Strategy Officer, Ankur Kothari, and SVP, Product & Solutions Marketing, Claudia Michon, as they explore the results of the 2022 Automation Now & Next survey and share insights you can use to benchmark, accelerate, and scale your automation initiatives and digital transformation efforts.

This webinar will dig into:

How innovative enterprise leaders are accelerating their automation efforts to overcome staffing shortages, adapt to supply chain issues, and continue to exceed customer expectations.
What differentiates the automation strategies of top-performing enterprises and helps them achieve automation ROIs of over 7x.
Why more top-performing enterprises are counting on automation to define the future of work by automating up to 30% of work across functions.
Register today to save your spot at this enterprise-focused webinar tailored to executives just like you.

How Enterprise Executives are Using Intelligent Automation – 2022 Survey Results

Transform business with IT-driven enterprise automation Shifts in the way we work and demands for modern employee experiences require CIOs to re-examine how their IT organizations can act as enablers of workforce transformation. 

In this webinar you'll hear how GM Financial built a digital workforce that fueled complete transformation across customer experience, servicing, commercial/origination departments, and beyond.

Transform Business with IT Driven Enterprise Automation

It is everyone’s job to help combat unwanted employee turnover, yet managers today haven’t been equipped with the data to improve engagement on a person-by-person basis. That is why Automation Anywhere took a data driven approach to understanding their talent landscape and how to improve the employee experience.

What Will You Automate - Improving the People Experience

Join Automation Anywhere and Google Cloud experts for a webinar where you will hear how implementing cloud-native automation for your contact center can bring an end to the swivel chair for your entire team.

Take Your Contact Center to the Next Level

Intelligent automation, in the form of a digital workforce, boosts productivity of finance professionals while improving accuracy and increasing cash flow. Join James Budge, Automation Anywhere CFO, as he highlights relevant trends for the enterprise CFO.

Why CFOs Must Leverage Intelligent Automation

Learn about trends for Intelligent Automation in 2022, and how to act on them. Tips on staying competitive in the battle for talent. Insights on CIO/IT strategies and case studies from top global organizations.

Future of Work: How CIOs are Responding to Automation Trends

Process Intelligence is the key buzzword for 2022 for a reason: it shines a light on every detail of every process lurking in the shadows and shortcut corners so you can realize automation and transformation success. Organizations need more than hunches to help them make decisions. And it’s the reason Automation Anywhere acquired FortressIQ, the pioneer of process intelligence.

What's in Store for Process Intelligence in 2022

In diesem Termin wird sie sie ihre Sichtweise auf People Centric Analytics darlegen.

Kafe mit Nancy Hauge: People Centric Analytics

Join Nancy and her team for a discussion on how automation can improve the talent acquisition process. Plus, hear audience questions and a discussion of relevant HR trends and problems that RPA can assist with.

Coffee with CHRO Nancy Hauge: Talent Acquisition

Nancy Hauge, DRH d'Automation Anywhere, vous invite à venir l'écouter partager son point de vue sur les outils d'analyse centrés sur l'être humain

Coffee with Nancy: des Outils d'Analyse centrés sur l’Humain

Join Nancy Hauge and team to hear how the Age of Automation manifests itself in the human resources department. Audience questions are answered live, including advice for implementing bots in your organization.

Coffee with CHRO Nancy Hauge: Human Resources in the Age of Automation

E se potessi porre fine alle operazioni cosiddette "a sedia girevole" del tuo contact center?

Grazie all'automazione cloud-native numero 1 al mondo potrai finalmente snellire i tuoi processi e dimenticare le operazioni manuali.

Scopri come l'automazione cloud-native implementata all'interno del tuo contact center può migliorare e rendere più rapida la fornitura dei servizi di assistenza:

Semplificando l'esperienza degli agenti grazie a un accesso agevole a tutti i dati pertinenti
Automatizzando le decisioni in tempo reale tramite suggerimenti della IA per aumentare il tasso di risoluzione alla prima chiamata
Consentendo agli agenti virtuali di completare richieste end-to-end complesse da qualsiasi canale

Potrai inoltre scoprire in che modo il nostro partner, Re:code Solutions, è stato in grado di potenziare i suoi contact center riducendo i tempi di elaborazione medi e migliorando la soddisfazione dei clienti attraverso l'automazione intelligente.

Porta il tuo contact center a un livello superiore

Et si vous pouviez réellement mettre fin à la répétition des tâches de saisie pour l'ensemble de votre centre de contact ? Avec le n°1 mondial de l'automatisation cloud, vous pouvez dire définitivement adieu à ces tâches de saisie répétitives. Découvrez comment la mise en œuvre de l'automatisation cloud native pour votre centre de contact peut vous permettre d'offrir un meilleur service, plus rapidement avec:

Une expérience simplifiée des agents grâce à un accès fluide aux données pertinentes
Une automatisation des actions suivantes optimales et recommandées par l'IA pour améliorer le taux de résolution au premier appel
L'exécution par les agents virtuels de demandes de bout en bout complexes sur n'importe quel canal
Vous découvrirez comment notre partenaire, Re:code Solutions, fait passer ses centres de contact au niveau supérieur afin de réduire les temps de traitement moyen et d'améliorer la satisfaction des clients grâce à l'automatisation intelligente.

Donnez une nouvelle dimension à votre centre de contact

Stellen Sie sich vor, Sie könnten ein Kontaktcenter ohne menschliche Workforce wirklich umsetzen. Mit der weltweiten Nummer 1 in cloudnativer Automatisierung können Sie das. Erfahren Sie, wie die Implementierung von cloudnativer Automatisierung Ihr Kontaktcenter besser und schneller machen kann durch:

Vereinfachen der Nutzung für Agenten über reibungslosen Zugriff auf die richtigen Daten
Automatisieren von KI-empfohlenen nächsten Handlungen zur Steigerung der Lösungsquote beim ersten Anruf
Aktivieren virtueller Agenten zum Abschließen komplexer Ende-zu-Ende-Anfragen in allen Kanälen
Unser Partner Re:code Solutions berichtet Ihnen, wie er seine Kontaktcenter auf die nächste Stufe brachte und nun mithilfe von intelligenter Automatisierung die Bearbeitungszeiten reduziert und die Kundenzufriedenheit erhöht.

Bringen Sie Ihr Contact Center auf die nächste Stufe

E se você pudesse eliminar aquele ‘vai e volta’ entre as aplicações em todo o seu Call Center? Com a automação nativa da nuvem número 1 do mundo, você pode se livrar dessas ações repetitivas Ouça como a implementação da automação nativa da nuvem para seu Call center pode tornar o serviço melhor e mais rápido com:

Simplificação da experiência do agente com acesso sem atrito a todos os dados
Automatização das próximas melhores ações recomendadas pela IA para aumentar a taxa de resolução na primeira chamada
Habilitação de agentes virtuais para completar solicitações complexas de ponta a ponta em qualquer canal
Você ouvirá de nosso parceiro, Re:code Solutions, sobre como eles estão nivelando os Call Centers para reduzir o tempo médio de atendimento e aumentando a satisfação do cliente usando automação inteligente.

Eleve seu Call Center a outro nível

Escuche cómo la implementación de la automatización nativa en la nube puede mejorar el servicio para su Contact Center. Nuestro socio, Re:code Solutions, compartirá cómo están mejorando los Contact Centers, reduciendo el tiempo promedio de atención y aumentando la satisfacción por medio de la automatización inteligente.

Lleve su Contact Center al siguiente nivel

How did Maximus save $2.5 million a year with intelligent automation? Don't miss your chance to hear their story in this webinar.
 
Learn how intelligent automation helps call centers increase productivity for remote agents, increase FCR, and cut handle-time by 25% - 50%.

This session covers:

• Automation of manual data-processing tasks save time; and can be quickly moved into any self-service
  channel to increase containment
• Guided work-flows eliminate errors and increase productivity
• How RPA adoption results in typical ROI ranges from 1,000% to 5,000%
• Key steps to connect processes to improve customer experience

Digitally Transform Your Contact Center: Improve Customer Experiences with RPA

robotic process automation

Contact Center

Digital Transformation

Automation

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Human Resources

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Finance

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Fintech

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Digitally Transform Your Contact Center: Improve Customer Experiences with RPA

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