Intelligent ITSM: Future-ready event and incident management with AlOps

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Presented by

Adam Blau, Senior Director, Product Marketing | Dave Helms, Senior Sales Engineer

About this talk

Managing alerts and incidents in today’s hybrid-cloud landscape presents significant challenges. Fragmented visibility and siloed data across on-premises and cloud deployments can disrupt traditional ITSM workflows, hindering incident resolution and proactive problem prevention. Explore how AI for IT operations (AIOps) can empower ITSM in hybrid cloud environments. Using AI and ML, AIOps streamlines and accelerates incident management within complex architectures. Learn how you can use AIOps to: • Boost efficiency and speed: Automate tasks, streamline workflows, and resolve incidents faster. • Improve visibility and proactive Insights: Use a comprehensive view of your IT ecosystem and automate root-cause analysis. • Conquer hybrid-cloud complexity: Overcome configuration management challenges by simplifying data collection and enriching alerts and incidents across the IT stack.
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BigPanda Inc. enables its customers to organize and mobilize the world’s DevOps and ITOps data. BigPanda’s Incident Intelligence and Automation platform, powered by AIOps, empowers some of the world’s largest brands to keep business running, prevent service outages, and improve incident management to deliver extraordinary customer experiences. BigPanda’s platform is critical for organizations across industries and enterprises of all sizes, from small and medium to Fortune 500 companies, to power their digital services.