Presented by
Joanna Lidgey, Head of Performance Marketing
Secure Customers for Life in Financial Services
About this talk
In today’s regulated environment, Financial Services firms must reduce costs whilst delivering excellent customer service.
Hear how Insurance Trailblazer, LV= on how they have embraced automation with over 40 personalised journeys and driven self-service innovation with over 100,000 service agent chats a year to secure insurance customers for life.
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