The Economist & Onfido - Banking on the future: Financial services, reimagined

A whole new (contactless) world: The rise of digital identity Cashless reigns supreme in a world where in-person transactions are restricted to prevent the spread of covid-19. This has pushed key demographics, such as the over-65s, across the digital threshold for the first time. The implications will not fade, even after the world physically re-opens for business. In many emerging markets, nearly ubiquitous mobile penetration has made “leapfrogging” core to the development trajectory and e-banking normal for population segments considered unbankable elsewhere. What lessons can be learnt: - Has digitisation levelled the playing field, or disadvantaged those who aren’t digitally literate? - In the new normal, what differentiates service providers? - How can banks future-proof themselves and their customers in a time of unprecedented economic volatility? Presenters: - Paul Taylor, chief executive, Thought Machine - Asheesh Birla, general manager, Ripple Net - Mike Tuchen, chief executive, Onfido - Moderator: Alice Fullwood, banking correspondent, The Economist