Developing the "Easy Button" for Security Services

Enterprise Security Front Office is the single point of entry for security-related questions or requests for service. A dedicated team is always ready to assist customers via an 800# or an internal request tool, making sure customers receive the best support. As the Front Office team is focused on providing a positive customer experience, they need to fully understand the request from potentially non-technical requestors. During this webinar, Rhonda will be talking about Developing the “Easy Button” for Security Services. She will share her insights and experiences as an Optum employee, working with several security teams, system owners and end-users building the Front Office. She will review opportunities, networking challenges and lessons learned working to master a global support model for security in a matrixed corporate environment.