Name: Data-Driven Care: The Power of Contact Center Analytics in Healthcare
Start: 2024-10-15T16:00:00Z
End: 2024-10-15T16:00:28.000Z
Location: BrightTALK
Rating: 4

SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 9,250 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. 

Visit us at www.softwareone.com

The moving target of Java licensing and Oracle compliance issues impact a majority of critical workloads running today; in fact, in a 2023 survey of more than 2,000 businesses running Java, 82% of respondents expressed concern about Oracle’s Java licensing and pricing changes, and 72% are considering migrating to another solution. A Java assessment and modernization can help you: 

- Understand your current Java licensing state and options 
- Optimize your costs and performance 
- Modernize to a solution with stable licensing and strong compliance features 

 This webinar is your opportunity to learn how a modernization of your Java workloads can optimize application and cloud costs, improve performance, and reduce business risk via: 

 - Java Assessment: Learn about pitfalls and opportunities in your Java workloads to help you get control of your licensing 
- Cost Optimization: Learn how migration to Azul can save up to 70% on licensing costs with equal or greater performance and no high-pressure licensing practices 
- Proactive Compliance: Learn how to prevent Oracle audits and avoid up to 100% of claims with SoftwareOne’s License and Baseline Advisory proactive approach

Java modernization: Taming volatile licensing and eliminating Oracle compliance woes

Delve deeper into Microsoft 365 Copilot with this hands-on look at how it all works. Discover new levels of productivity as you explore the innovative ways Copilot can streamline your workflows, enhance your daily tasks, and ensure your data remains protected. We'll also introduce you to SoftwareOne’s expert services, designed to support you on your AI journey and help you leverage the full potential of Microsoft 365 Copilot.

How can AI really give you time back while making your team more productive? See an engaging on-screen demo, showcasing Microsoft 365 Copilot’s practical application, and gain the knowledge to maximize the benefits of Copilot. Join us to see how Microsoft and SoftwareOne can assist you in navigating the AI landscape with confidence.

Do more with AI: Microsoft 365 Copilot in action

In this panel, senior executives from SoftwareOne and AWS discuss the trends presented by IDC Analyst Snow Tempest and explore the most effective strategies for successfully executing business transformation initiatives in today’s complicated and turbulent environment.

Learn how to move from frugality to ingenuity and unleash innovation by leveraging software licensing optimization.

Navigating Business Transformation: Insights from SoftwareOne, AWS, and IDC

AI is changing how we all do business by offering significant benefits like improved productivity, decreased IT costs and revenue growth. But the effectiveness of AI adoption hinges on the strength of the underlying systems. Surprisingly, less than 15% of global organizations feel fully prepared to deploy AI. 

To harness AI’s full potential, enterprises require a robust and secure infrastructure. Microsoft Azure provides a dedicated cloud AI platform equipped with pre-trained models, scalable compute capabilities, and comprehensive data management services. 

Watch our webinar and discover how to: 
- Modernize your operations using Azure instances. 
- Strategically migrate applications to Azure. 
- Position your organization for AI success.

Prepare for an AI-powered world with Microsoft Azure

Business intelligence, data analytics, cost optimization, and improving operational excellence are the foremost priorities for CIOs and IT leaders in 2024.

During this session, panelists from Flexera, CXO Nexus, and ITAM Review explore how ITAM could positively impact organizations and the pragmatic approaches to sequencing cost optimization and technology transformation, igniting a flywheel of progress within the cloud ecosystem.

Additionally, our panel discusses how AI has the potential to revolutionize automation and enhance customer experiences with ITAM.

Maximizing ITAM: Strategies to Cut Costs, Enhance Visibility, and Streamline Ops

Artificial Intelligence (AI) is not just another technology; it’s an enabler for organizations to achieve significant improvements in efficiency, insights, customer experience, and innovation. Behind the hype of AI exists a basic truth: AI relies on how well you’ve prepared and unified your data.

But AI also presents some tough challenges around scalability, security, and data governance.

SoftwareOne is here to help your organization confidently embrace the transformative potential of this cutting-edge technology.

Copilot for Microsoft 365 is emerging as an incredible opportunity for businesses to transform into a modern, high-performance workplace. Through comprehensive guidance, SoftwareOne helps organizations understand their readiness for Copilot integration. “Navigating Microsoft Copilot adoption: Strategies for low-risk implementation” will showcase how SoftwareOne approaches Copilot readiness and help you think through an adoption game plan.

View our webinar to learn:
- The benefits and risks of generative AI
- What Copilot can do for your business
- How to build a safe environment for Copilot in your organization

Navigating Microsoft Copilot adoption: Strategies for low-risk implementation

Understanding Microsoft licensing contracts can feel a lot like deciphering an elaborate code – especially when you consider the complexities of today’s IT landscape and the increased need for agility and cost efficiencies mandate. And while both Enterprise Agreement (EA) and Cloud Solution Provider (CSP) licensing models come with their unique differences, there are advantages for both depending on the goals of your organization.

Watch our webinar, Decoding Microsoft contracts: A guide to the fundamentals of licensing, where we decode the intricacies of the many Microsoft contracts, highlighting the benefits of the EA and CSP models and what you need to consider before your next contract renewal.

From this webinar, you will:
- Gain a comprehensive understanding of the EA and CSP Microsoft licensing models and their financial implications.
- Learn how to navigate the complexities of Microsoft contracts and streamline your licensing.
- Understand how to leverage the nuances of your contract for improved security.

This webinar is tailored for IT procurement and ITAM professionals, and will review contract structures and renewal processes.

Decoding Microsoft contracts: A guide to the fundamentals of licensing

Generative AI (GenAI) is not just technology; it's an enabler for organizations to achieve significant improvements in efficiency, insights, customer experience, and innovation. It's about becoming a data-driven enterprise powered by digital solutions. However, the journey to harnessing GenAI's full potential requires strategic thinking and well-considered investments.

Despite its many benefits and transformative potential, organizations are grappling with several challenges in adopting GenAI. Many seek answers about how it will impact their business and have concerns about security and data readiness. At the same time, there is a looming pressure to choose a GenAI tool and determine the optimal approach for cost-effective and successful implementation. Amid the ever-expanding landscape of GenAI innovations, Microsoft Copilot stands out as a remarkable tool, offering immediate increases in workplace efficiency.

In this webinar, we will deep dive into evaluating the ROI of Microsoft Copilot. You will learn three approaches to quantifying the tool’s business value, considering:
       - Productivity enhancement and amplification
       - Specific and unique business challenges
       - An executed proof of concept

Join SoftwareOne to navigate the exciting world of GenAI. Learn how SoftwareOne can help you redefine efficiency, insights, and innovation for your business with Microsoft Copilot.

Quantifying the value of Microsoft Copilot

If you’re facing the challenge of integrating diverse data sources for effective security monitoring, it’s time to discover how seamlessly Microsoft cloud services integrate with Sentinel. In addition to its ability to optimize security operations with a cloud-native SIEM, Sentinel offers pre-built connectors for a variety of Defender products, Azure Sign-In logs, Identity Protection, and more. 

From this webinar, you’ll gain:
 - Insights into the five always-free data connectors for Microsoft Sentinel
 - A comprehensive understanding of how data is initially ingested in the Sentinel platform
 - Additional benefits available to certain M365 licenses

Don’t miss out on this opportunity to enhance your data analysis and security monitoring capabilities with Microsoft Sentinel. Dive into the realm of third-party cloud applications and their built-in connectors, simplifying event logging data integration into Sentinel.

The Five Types of Data Connectors for Microsoft Sentinel

The emergence of generative AI has not only revolutionized defense mechanisms but also armed cybercriminals with tools to orchestrate more sophisticated attacks.  Cybersecurity plays a critical role in today’s digital landscape and has quickly become a cornerstone of business strategy. IT leaders now face a new challenge – AI use as a weapon and a shield.

In this webinar, experts from SoftwareOne, Crowdstrike, and Microsoft will explore the pivotal impacts of AI on security postures and the proactive measures you can take to protect your organization. We will dissect the “3 Pillars of Zero Trust” and demonstrate how a unified platform approach can streamline your security operations, contrasting it with the pitfalls of vendor sprawl.

Join us to learn:
- How AI impacts security and learn proactive measures to strengthen your organization
- Platform Solutions versus vendor sprawl of security solutions for safeguarding your digital workspaces
- How Microsoft Copilot for Security is paving the way with generative AI capabilities

This session is a call to action for IT leaders to embrace these new, yet essential technologies, to protect your business outcomes in a cyber-resilient world.

Harnessing Zero Trust for Business Resilience

As cloud adoption surged, employees began making software and infrastructure purchases with a simple click, resulting in sprawl and leaving IT departments in the shadows. Shadow IT, mergers, acquisitions, and other scenarios has contributed to the complexity of redundant, outdated, and unused software. According to a study by Productiv, 56% of applications were left unmanaged by IT.*

Tackling application sprawl requires a comprehensive approach to integrating technology, governance, and collaboration. By confronting these challenges directly, businesses can achieve smoother operations, enhance customer experiences, and optimize resource utilization.

In this session, experts from Forrester and ServiceNow explore:
     - Strategies for combating application sprawl
     - Identified common data challenges
     - Eearned effective ways to manage application portfolios


*Source: https://productiv.com/blog/less-than-half-of-company-saas-applications-are-regularly-used-by-employees/

Conquering Application Sprawl with Application Portfolio Management

In this episode of Rapid Tech in 10, Trent Allgood, SoftwareOne's VP for Software Sourcing and Portfolio Management, who provides five trends and key insights from Flexera's latest 2023 State of ITAM Report.

Future of ITAM: 5 Trends + Insights from Flexera Report

Architecting your Microsoft licensing with the Cloud Solution Provider (CSP) model is much like tailoring a suit - it’s designed to fit the unique requirements of your organization. With the CSP model, you can significantly enhance your organization’s efficiency and adaptability with a licensing strategy that is perfectly fit for your needs.

With benefits from eliminating wasteful shelfware to bundling options, the CSP model offers a streamlined licensing approach that will help you optimize your software investments and prepare for future technological advancements, such as AI.

From this webinar, you will:
- Understand how to tailor your licensing to your organization’s specific requirements.
- Learn about the long-term benefits of a well-architected licensing model.
- Discover how the CSP model can future-proof your organization and support AI integrations.

This webinar is tailored not only for procurement and ITAM professionals as a continuation of Part 1, but also to IT professionals looking to understand the power of properly architecting your licensing within a Microsoft contract.

Architecting your Microsoft licensing: The power of the CSP licensing model

In this episode of Rapid Tech in 10, SoftwareOne industry experts come together to explore the bold and transformative predictions shaping the technological landscape of 2024. Join us as we navigate the future together in 10 minutes or less.

Digital Frontiers: Forecasting the Future of Tech in 2024

Technology innovation and adoption cycles are accelerating and advancing at warp speed, driving the ongoing development of new consumer expectations. More often than not, the most important customer insights often occur through communication with customer service. Capturing these insights provides business leaders with the data needed to drive decisions that impact the customer experience and the overall success of the organization.

A modern Contact-Center-as-a-Service (CCaaS) solution, like Amazon Connect, enables businesses to bring together all the unique ways they engage with customers in a simple, cloud-based app without the need for new hardware or engineering.

This on-demand webinar is the first step to knowing how to get started. We will discuss how to:
     - Identify and prioritize your use cases to ensure you realize the value of your investment
     - Determine the right solution for YOUR business
     - Develop the plan to execute a pilot use case, drive support from stakeholders, and accelerate your adoption

With Amazon Connect, you can stay ahead of customer expectations, outpace the competition at a lower cost, and rapidly deliver improvements that retain existing customers while attracting new ones.

Getting started with a modernized communications experience – Amazon Connect

Boosting Equitable Connected Healthcare Access & Adoption

Advancing Value-Based Care Through Digital Healthcare Avenues

Integrating Advanced Connected Care Technologies into the Care Continuum

Optimizing the Clinician & Patient Digital Journey to Foster Connected Care

Connected Health 2024

Data is reshaping the healthcare landscape—particularly in population health management. The right Contact Center as a Service (CCaaS) platform can put patient data to work by helping you:

- Understand patient needs
- Improve outcomes
- Deliver more responsive care

This webinar is your opportunity to hear from healthcare industry and customer experience experts and to discover how data-driven Contact Center as a Service (CCaaS) platforms can help you create more personalized and effective patient experiences via:

- Call categorization: Identify top call drivers, track performance, spot issues and trends
- Quality Control and coaching: Auto-score activities, precisely target manual quality efforts
- Triggering processes: Automate, triage, and re-route negative or sensitive calls  
- Customer journey: Understand patient engagement and capture the Voice of the Customer

Data-Driven Care: The Power of Contact Center Analytics in Healthcare

Healthcare

Call Center

Health IT

Digital Healthcare

Data Management

Contact Center

Customer Experience

Patient-Centric Communication

Unified Communications

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IT Service Management

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

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IT Governance, Risk and Compliance

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Data Center Management

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Collaboration and UC

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Enterprise Applications

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End User Computing

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Information Technology

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Fintech

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Data-Driven Care: The Power of Contact Center Analytics in Healthcare

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