Admin matters: are you thinking about admin enough?

Nearly all of the big issues on trustees and pensions managers’ desks involve scheme administration in some shape or form, and yet admin is often consigned to the bottom of the trustee meeting agenda. Admin comes to the fore when things go wrong, but is there more that you could be doing to improve member outcomes? Scheme administration is central to member engagement, what members think about the scheme and the decisions they take about their retirement savings. In this webinar, Sackers partner Kirsty Pake will lead a discussion on why good admin matters, focussing on how trustees, pensions managers and their advisers can work together to make admin central to their strategic planning for the scheme. Kirsty and litigation partner James Bingham will be joined by two admin experts, who have experience working with third-party and in-house admin teams. They will discuss, amongst other areas: •Data: protecting scheme data, data accuracy and data projects eg pension dashboards •Member engagement: communications, key life events and complaints •Projects: role of the administrator, when to engage and preparatory work.