Trafalgar House is a pensions administrator that believes outsourcing to market specialists delivers better outcomes. The use of a specialist administrator reduces risk and helps services meet the expectations of the modern world. Technology and member demand mean the pensions industry needs to keep up with the fast-paced online engagement required of today’s service providers. Trafalgar House supported Siemens throughout their outsourcing journey, leveraging technology and expertise in transferring the administration service, and the in-house pensions team, to Trafalgar House. The ESG credentials of Trafalgar House are a vital and important part of their business. We explore how they have been implemented, in partnership with Siemens, to cut waste and transform services. Trafalgar House share insights into their digital services and demonstrate how they are an administrator that is leading the industry.