Name: Delivering a Unified and Quality Customer Experience in Retail
Start: 2025-01-17T11:52:00Z
End: 2025-01-17T11:52:15.000Z
Location: BrightTALK
Rating: 0

Keysight Eggplant Test is your key to unlocking and accelerating innovation! As a global leader in cutting-edge test automation, we empower engineers and innovators to bring their visions to life—faster and with less risk.

Our AI-driven, digital twin-based solutions push the boundaries of test automation, making it easier than ever to create, schedule, and execute complex test cases. Whether you're striving for the best app performance, analyzing intricate system models, or ensuring top-tier network security, we've got the tools to help you succeed.

Curious to learn more? Dive into our webinars and discover how Keysight Eggplant Test is shaping the future of technology.

Automation is transforming healthcare, and in this webinar, we’ll explore the five critical areas you must automate in 2025 to enhance efficiency, reduce errors, and stay ahead. From transitioning EMR workflows with side-by-side testing to automating onboarding, scaling testing processes, resolving audit issues, and securing IoMT devices, our experts will share actionable insights and real-world examples to help your organization thrive. Don’t miss this opportunity to future-proof your operations and unlock the full potential of automation.

5 Things You Need to Be Automating in 2025

In this Keysight Test Talk, we explore the critical role of owning quality in a fully outsourced retail environment. While outsourcing quality assurance (QA) and testing can reduce costs, handing over strategy and planning to external partners may introduce long-term risks.

Jordan McLean of Xandr Consulting discusses why many retailers outsource QA, the common approaches taken, and the consequences of relinquishing control over testing strategy and tools. Learn how to mitigate these risks by defining success criteria, holding partners accountable, and ensuring internal ownership of critical quality roles. Discover how to build a robust QA framework that aligns with your business goals, even in a fully outsourced setting.

Owning Retail Quality in an Outsourced Environment

In this webinar, Kieran Leicester will demonstrate how to use Eggplant Functional to test any Product Lifecycle Management (PLM) system. The session will cover the key features of Eggplant Functional, how it simplifies automated testing, and its application across different PLM systems. Attendees will gain practical insights into setting up and executing tests to improve the reliability and performance of their PLM solutions.

How To Use Eggplant Functional to Test Any PLM System

Join Keysight Eggplant and Capgemini Engineering for an insightful session on how computer vision is revolutionizing the automation of PLM and CAD testing. Discover how advanced technologies can streamline complex testing processes, ensuring accuracy and efficiency across product lifecycle management systems and computer-aided design environments.

In this webinar, you will learn:
- How computer vision mimics user interactions to validate visual complexities.
- Strategies to automate testing across integrated systems like CAD, PLM, and ERP.
- Real-world examples of improved efficiency and reduced time-to-market.

Don’t miss this opportunity to explore cutting-edge automation solutions that enhance quality and optimize workflows in engineering and manufacturing.

Harnessing Computer Vision to Automate PLM & CAD Testing

In today's fast-paced, digitally connected world, delivering exceptional quality in software and systems is more critical than ever. Yet, traditional approaches to testing often fall short, leaving organizations with suboptimal outcomes. This webinar explores why testing frequently fails to meet quality standards and offers actionable strategies to shift the approach toward a more integrated and forward-thinking model.

Join us as we dive into the pitfalls of conventional testing practices and examine the transformative steps needed to ensure a higher-quality outcome from the outset of any project.

Why Retail Testing Fails to Hit the Quality Mark

Learn how Citrix Direct Connect streamlines connectivity by directly accessing Citrix-hosted applications and desktops, eliminating the need for a Session Under Test (SUT). Discover its capabilities, practical use cases, and how it can enhance efficiency and reliability in your Citrix environment.

Citrix Direct Connect

Regression testing may not be the most exciting part of EMR testing, but it is essential for ensuring system stability, protecting data integrity, and preventing disruptions in patient care.

Join us to explore why regression testing remains critical even as testing methodologies evolve.

Why Regression Testing is Still Relevant

Year-on-year the automotive industry makes significant strives in autonomous driving, increasing the experience value in In-vehicle infotainment systems, and adding technological aids and visual cues in every vehicle. In this webinar, we will share a modern approach to functionality, performance and safety testing that can meet the increasing challenges of guaranteeing a safe, satisfying and rewarding user experience of the vehicle operator. The approach includes conducting visual verification, non-intrusive black box tests, and continuous AI-powered automated testing of in-vehicle infotainment (IVI) systems as well as testing the full connected car experience.

Navigating Complexity: Intelligent Test Automation for Automotive HMI

Thanks to social media and online advertising, consumers are constantly bombarded with buying opportunities from multiple companies offering similar services. On the surface, there may be very little to distinguish between retailers but once the consumer embarks on their buying journey the differences start to appear.  

To ensure shoppers complete their purchase and become repeat customers, retailers need to make the process a top priority. Some retailers are doing everything they can to personalise the experience and make it require as few steps as possible. 

Yet this requires continuous testing and while some retailers have automated the process others are still testing their systems manually or have still to turn the results into action  

In this Retail Systems webinar, we were joined by the following expert speakers to examine some of the steps retailers can take to ensure that their customers have the smoothest buying journey at a time when many are cutting back due to the cost-of-living crisis. 

Speakers:  
Host: Dalvinder Kular - Assistant Editor - Retail Systems 
Martin Adams - Chief Innovation Officer - Mattress Online 
Jordan McClean - Managing Director - Xandr Consulting 
Toby Marsden - VP Global Alliances - Keysight

The fast track to automation: How retailers can improve their systems using AI

In today's rapidly evolving retail landscape, businesses are facing unprecedented changes and challenges. The sheer scale of this transformation requires retailers to navigate hundreds of systems and technologies, each playing a critical role in their operations. As many retailers embark on ambitious transformation projects, the ability to deliver high-quality results quickly has never been more crucial. 

 Speakers:  
- Howard Jones - Technology Consultant - BJSS  
- Toby Marsden – VP Global Alliances – Keysight Technologies 
- Jordan McLean – Managing Director – Xandr Consulting
- Mikos Taylor – Chief Technology Officer – Harding Retail

Digital Transformation in Retail

At a time of increasing budgetary constraints and increasing competition from upstart challengers, incumbent financial services institutions (FSI's) need systems that can keep up with consumer demands at all hours of the day.  

There is no magic wand that can be waved to ensure that systems keep up with new regulations, changing consumer behaviour or new payment methods. Over reliance on legacy systems – whether that is due to lack of executive buy-in or simply the absence of funds – can lead many organisations to bolt on quick fixes which lead to increased risk of failure.  

However, if they are properly maintained, tested regularly and expertise about them is transferred effectively, legacy systems can prove effective in running a wide range of operations in financial services without needing to fully overhaul the tech stack.  

In this webinar we will examine some of the steps FSIs have already taken to rigorously monitor and test systems – both manually and with AI-powered automation – while satisfying the concerns of regulators and customers. 

Speakers:
Dalvinder Kular - Assistant Editor, Retail Systems 
Andrew Harrington - CIO, Ripe  
Jonathan Wright - Chief Technology Evangelist, Keysight Technologies 
Adam L Smith - CTO, Dragonfly  
Inayat Kashif - Chief Operations and Technology officer, iFAST Global Bank

Legacy isn’t the enemy: What FSI's can do to keep their systems up and running

Orchestrating Early Integration Tests for Higher Education's Digital Transformation

Join Hasnain Mohammad (The University of Chicago), Craig Hughes (Wisconsin Foundation Alumni Association), Chelsea Griffith (Wisconsin Foundation Alumni Association), Mkami Wambura (Wisconsin Foundation Alumni Association) & Patrick Grant (Mcanta) for a webinar on automation's crucial role in elevating digital transformation in higher education. Learn how automation accelerates integration testing, ensures seamless system interactions, enhances efficiency, improves reliability, and optimizes budgets. Discover how to "Automate to Elevate" your institution's digital transformation journey.

Automate to Elevate

The demand for better mobile user experience has become priority to the consumer’s use cases as well as to multiple digital services that utilize the faster speeds and low latency that 5G has to offer. Customers that are using 5G won’t tolerate buffering, poor resolution, or freezes. It is a necessity that Device makers and service providers ensure that 5G devices offer the user experience customers expect, no matter what environment and mobility they are in. 

With a growing number existing and new applications that offer unique and emerging digital transformation, service providers and the mobile industry can continue to drive consumers towards 5G, which can lead to increases in revenue with using premium data plans and premium 5G smartphones and of course offering an unparalleled user experience. 

5G provides advantages for the consumer goes beyond just dealing with the ever-growing data traffic demand, but also enabling an unprecedent number of digital and real-time applications and services. 

Within these multiple digital services comes challenges which has added layers of complexity for testing. Users do not tend to use one application in isolation on a mobile device or in a static or linear mode, but within the distance from the nearest 5G tower, the presence of physical barriers, and the number of other devices using the network as well as mobility conditions as well as using multiple accessories, such as Bluetooth headphones.  

During this webinar, we deep dive in how the industry is resolving these complex equations starting from R&D, lab testing and to live services and including dynamic user’s behaviours modelling.

The new era of 5G mobile extended user experience characterization

Dive into the dynamic automotive landscape, where the focus has shifted from vehicle performance to the driver experience and software-defined vehicles. Explore the challenges posed by the increasing complexity of HMI systems and the influence of third-party providers like Apple CarPlay and Android Auto. Discover how Eggplant's advanced software test automation empowers automotive manufacturers to differentiate their systems while ensuring seamless integration and user experience, all within a condensed hardware-software platform

Shifting the driving experience within the automotive industry

In this episode of Test Talks, Chief Technology Evangelists, Jonathon Wright is joined by Paul Gerrard, Founder of TEI to discuss the capabilities and the value of Chat GPT 4 and what we should be aware of when using OpenAI.

Learn more in our blog: https://blog.eggplantsoftware.com/the-rise-of-chatgpt

Chat GPT 4 Testers

In 2025, the number of mobile users worldwide is projected to reach 7.49 billion (Statista). With users that will delete any app that crashes, freezes, or contains bugs, has made the need for mobile testing more critical than ever.  Despite mobile having one of the largest audiences and being the first choice for most, QA teams still face plenty of challenges when testing mobile devices. This talk will touch upon the biggest challenges in the mobile testing domain. Our expert panel will also show you how you can test anything with Eggplant.

What you'll learn: This discussion will help you identify the key challenges you may face when testing your mobile applications and help you plan your testing strategies for 2023.

Top 5 Mobile Testing Challenges in 2023

In this latest Test Talk, technology visionaries Blá Sweeney and Emily Yan come together to dissect the groundbreaking results of a recent survey conducted jointly by Keysight and HIMSS. The survey, a comprehensive exploration into automated software testing within the healthcare sector, sheds light on the pivotal role of automation in transforming healthcare processes. The duo dives deep into the survey's findings, focusing on the challenges that are steering the healthcare industry towards embracing automation.

The survey showcases how automated software testing emerges as a potent solution to address these challenges, offering faster testing cycles, reduced human errors, and increased accuracy in detecting vulnerabilities.

Rise of Automated Software testing for Healthcare

In today’s highly integrated retail environment, delivering a seamless and satisfying customer experience requires a shift in how we approach technology testing. This Keysight Test Talk will explore why traditional methods of testing individual systems in isolation fall short in an era where customer journeys span multiple interconnected technologies.

Jordan McLean of Xandr Consulting highlights the pitfalls of this outdated approach, including how it introduces friction at checkout and undermines customer satisfaction. Learn about the benefits of end-to-end (E2E) testing, how to overcome organizational barriers to its adoption, and strategies for ensuring accountability for quality across teams. Discover how an integrated approach to testing can deliver a truly unified customer retail experience, driving loyalty and operational excellence.

Delivering a Unified and Quality Customer Experience in Retail

software testing

quality assurance

Digital Transformation

testing strategy

shift left testing

User Experience

agile development

integrated systems testing

end-to-end testing

retail testing

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Delivering a Unified and Quality Customer Experience in Retail

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