This webinar channel is for members of the rapidly-growing European fintech industry. Here you will find discussions with leading industry figures on topics such as the future of AI and trends defining the market.

Discover other events and the latest fintech news and analysis at altfi.com.

In this special edition of Money Talks, we sat down with AltFi's recently-named CEO Of The Year, Jaidev Janardana of Zopa Bank, to explore his successes in 2023 and what made him an AltFi Award winner.

Money Talks: AltFi's CEO Of The Year 2023 Interview

Lenders of all shapes and sizes are exploring the potential of automation and big data to enhance the onboarding experience for both consumer and business borrowers.

In this webinar, we discussed actionable steps for lenders to get their houses in order and start harnessing the power of automation, while addressing the balance of speeding up onboarding without compromising security, and spotlighting methods to boost operational efficiencies.

Moreover, our guests explored how advanced data analytics could pave the way to broader financial inclusion, aiding lenders in better aligning with their customers' financial goals.

Step into the future of lending with us!

Speakers:
-Andy Smith, Interim Chief Technology Officer, Interbridge Group
-Lee Goodenough, Managing Director, UK and Ireland, VASS
-Aman Virk, Customer Transformation Senior Director, Salesforce

The Onboarding Advantage: Exploring AI And Other Innovations For Lenders

In this period of rapid technological change, it’s crucial to separate the hype from the reality of using artificial intelligence in financial services. Our guests this month are all either exploring or actively using AI today, so what advice can they offer to others in the industry looking to get started?

Speakers:
-Matthias Goehler, Chief Technology Officer, EMEA, Zendesk
-Jean-Pierre Sleiman, Head Of Digital Operations, N26
-André Wessels, Chatbot and Support Content Manager, Luno

Money Talks: Is Artificial Intelligence In Financial Services Hype Or Reality?

The spreadsheet approach to lending is officially finished. New advancements in fintech have made it possible to automate underwriting services – and sophisticated lenders have already started to embrace these innovations to scale their businesses without increasing risk and resources.

Join our experts and industry leaders to explore how you can save time and resources, deliver a personalised customer experience, and make more confident lending decisions for business customers.

Touching on everything from alternative data sources to artificial intelligence, we share the tactics B2B lenders are using to automate processes and achieve great results at scale. Don't miss out on this cutting-edge discussion so you can stay up to speed!

Speakers:
-Philip Kelvin, CEO And Co-founder, Tranch
-Nicolas Rabinovitch, Fraud And Credit Risk, Hokodo
-Maik Taro Wehmeyer, CEO, Taktile

Unlocking Automation: The Future of B2B Lending

In the embedded finance space, a world-class lending experience is now essential. But how do you ensure your services both cater to customer needs and prioritise risk management? And how do you make borrowers want to return? Join our editorial team and some special guests to find out.

Key takeaways include:
-Tailoring lending solutions with personalised offers 
-Automating lending processes with AI and machine learning
-Leveraging customer data for more accurate risk assessment 
-Creating seamless processes for customers

Speakers:
-Dominic Hanson, Head Of Business Development, NewDay
-Nick Harding, CEO And Co-founder, Fluro
-Chris Kneen, Managing Director UK&I, Provenir

Embedding Exceptional Borrower Experience In Embedded Finance

It was a busy week in June with Team AltFi heading to Amsterdam for Europe's largest fintech expo. But what were the big trends, themes and takeaways? Join our editorial team and some special guests to find out.

Speakers:
Matthew Addison, CEO and Founder, StepLadder
Harriet Allner, Head of PR, Teya

Money Talks: Takeaways From Money 20/20

With price crashes and scandals in the rear-view mirror, crypto faces a gargantuan task to rebuild its reputation, rebuild trust and grow. But have the opportunities for crypto and blockchain changed during the  ‘crypto winter’? What challenges still lie ahead? And can anyone predict where the price of Bitcoin will be by the end of 2023?

Speakers:
Amélie Arras, Marketing Director, Zumo
Maurício Magaldi, Global Strategy Director of Crypto, 11:FS

Money Talks: Where Crypto Goes Next

Customer expectations continue to change and customers now wish for the best in class service across industries, wherever and whenever they interact with a retail, Finserv, medical or any other business. 

Customers benchmark their excellent experiences from dealing with giants like Apple or Amazon, are no longer accepting anything less in other industries and are not willing to wait for companies to gradually figure out and implement an exceptional customer experience strategy.

What can Finserv and Retail businesses learn from each other when it comes to delivering exceptional customer experience (CX)? What best CX practices can be exchanged across industries to compete with industry giants?

Learn how Trading 212 and a special retail guest prioritise their CX strategies to compete against industry giants, with key takeaways covering:

• Hear how your peers in Finserv and Retail approach creating a top-tier digital customer service experience
• Understand how to best optimise your CX to avoid costly mistakes while scaling
• Learn how to use emerging technologies to take full advantage of your resources

Speakers:
Georgina Frost, Head Of Operational Strategy And Change, Dojo
Bryan Socransky, Director Of Product Marketing, Financial Services, Zendesk
Anton Valchev, Head Of Client Relations, Trading 212

Finserv And Retail CX Best Practices To Win Against Industry Giants

As fintechs continue to tackle a turbulent economic environment, the focus on being ethical or climate-conscious might be moved to the back burner. But as we get further away from meeting climate goals and many marginalised groups are left underserved, will fintechs rise to the challenge to solve these issues? More urgently, do they have a choice not to?

Speakers:
Louise Hill, Chief Operating Officer and Co-founder, GoHenry
Tom McGillycuddy, Co-founder, CIRCA5000
Nina Mohanty, CEO and Co-founder, Bloom Money

Money Talks: Fintech For Good: A Fantasy Or The Future Of Finance?

As millions of people battle rising costs and falling living standards, this new landscape is opening up new opportunities for fintechs to innovate and support their customers.

Speakers:
Julia McColl, Chief Product Officer
Emma Steeley, CEO, Freedom Finance
Helena Wardle, CEO & Founder, Money Means

Money Talks: How Fintechs Are Adapting To The Cost Of Living Crisis

As we started the year AltFi kicked off its 2023 series of Money Talks webinars with a host of special guests casting their predictions on what 2023's biggest fintech trends will be.

Speakers:
Vinoth Jayakumar, Partner, Molten Ventures
Reggie de Wasseige, Investor, Augmentum VC

Money Talks: Forecasting Fintech's Big Trends For 2023

The complex world of high-net-worth and ultra-high-net-worth wealth management is embracing a new model of supporting its customers.

By augmenting traditional human relationship managers with a more personalised self-serve model pioneered by challengers in the space, wealth managers are embracing a more innovative and efficient proposition. But this change isn’t without resistance, both from existing relationship managers and internally over fears that an omnichannel approach will result in complicated, inefficient, or broken user journeys.

Yet research suggests that firms embracing this technology can effectively serve clients for a fraction of the cost – so why hold back? Find out more from our panel of experts.

Speakers:
Benjamin Labrousse, Pre-Sales Manager EMEA, Wealth Dynamix
William Rouse, Commercial Director - UK, MEA & NA, Wealth Dynamix

Moderator:
Oliver Smith, Managing Editor, AltFi

Is 'Hybrid Servicing' The Next Big Thing In WealthTech?

In this special edition of Money Talks, we sat down with AltFi's CEO Of The Year Lisa Jacobs to explore her successes in 2022 and what made her an AltFi Award winner.

Moderator:
Oliver Smith, Managing Editor, AltFi

Money Talks: AltFi's CEO Of The Year 2022 Interview

With the world's economic uncertainties today, even the most well-funded fintechs need to get more value from their support teams. And with added pressure to drive revenue growth and combat competitors from taking away customers, companies must urgently find a clear path to acquiring, onboarding and keeping customers.

Implementing an exceptional customer experience (CX) strategy is one of the most effective ways for companies to differentiate their brand to drive higher customer acquisitions, improve retention rates and grow revenue. But how exactly can financial services companies create better customer experiences to compete?

This webinar provided insights on transforming your CX while addressing the top five challenges facing companies, so that teams can survive and even thrive during the current economic downturn. The challenges discussed:

Challenge #1 - Cut Operational Costs
Challenge #2 - Slow Spending Growth
Challenge #3 - Grow Revenue
Challenge #4 - Turn Agents Into Inside Sales Reps
Challenge #5 - Retain Your Customers

Speakers:
Sarah Anderson, Chief Customer Officer, Regnology 
Bryan Socransky, Director of Product Marketing, Financial Services, Zendesk
Natasha Wear, Director Customer Experience, Zopa Bank

Building Resilience With Customer Experience In Financial Services

In this extended edition of Money Talks we looked back across 2022 to identify the biggest stories and trends of the year, and what impact they might have in the future.

Speakers:
Charles Delingpole, Founder and Executive Chairman, ComplyAdvantage
Amy O'Brien, Reporter, Sifted
Ollie Purdue, Partner, Antler 

Moderator:
Oliver Smith, Managing Editor, AltFi

Money Talks: 2022's Biggest Fintech Trends In Review

Becoming publicly listed is a hugely transformative moment for any company. Our special guest Romi Savova, CEO and Founder of PensionBee, discussed what that experience was like for her, and how it impacted both the day-to-day and strategic direction of the company.

Speakers: 
Romi Savova, CEO and Founder, PensionBee
Oliver Smith, Managing Editor, AltFi

Money Talks: Life As A Listed Fintech

It's never been more competitive to raise capital as a startup founder, especially in fintech where huge bets are being placed in sectors like neobanking, buy now pay later and online payments. Our special guests Jamie Campbell, CEO of Fronted, George Robson, Partner at Sequoia Capital, and Tim Levene, CEO of Augmentum Fintech, shared their tips on the funding landscape and how best to stand out from the crowd.

Speakers:
Jamie Campbell, CEO, Fronted
George Robson, Partner, Sequoia Capital
Tim Levene, CEO, Augmentum Fintech
Oliver Smith, Managing Editor, AltFi

Money Talks: Raising Venture Capital As A Fintech

Every lender in the UK right now is worried about the unpredictability in the market. With inflation at its highest levels for 40 years, rumours of further expected spikes in food and fuel prices, increases in mortgage interest rates and consumers nervously looking at dwindling bank balances, we have the kind of perfect storm of uncertainty that makes a roulette table look like a safe bet. So, what changes need to take place to ensure lenders can continue to lend responsibly and profitably?

Watch on demand now to find out how the discussion went. 

Speakers: 
Chris Keane, VP of Business Development, GDS Link
Katrin Herrling, CEO and Co-Founder, Funding Xchange
Arie Wilder, COO, Auxmoney
Daniel Lanyon, Editorial Director, AltFi

The Lending Pivot: Staying Profitable In Times Of High Inflation And Uncertainty

As one of the booming areas of fintech, competition in the payments space is heating up. Consumers increasingly expect a fast, convenient and frictionless journey when using digital services. Join this panel discussion to find out how open banking, payments and other innovations are driving new frontiers to better serve the customer. Moderated by AltFi with guest speakers from TrueLayer, Trust Payments and Zendesk. 
 
Key takeaways:
- Hear from TrueLayer, Trust Payments and Zendesk about the CX for financial services - industry’s perspectives on what’s working, what’s broken and how to fix it 
- Explore how payment organisations plan on adopting innovation and new models in customer experience
- Reimagine the payment industry’s CX roadmap for 2022

Speakers include:
Celine Maher, Regional Vice President EMEA, Zendesk
Chris Brogan, Head of Client Operations, TrueLayer
Rob Hawley, Chief Operating Officer, Trust Payments
Daniel Wright, Customer Support Lead Manager, Monese
Daniel Lanyon, Editor-in-Chief, AltFi

Re-imagining The Customer Experience Through Payments

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