The complex realm of nurturing customer satisfaction and loyalty is proving to be an ambitious undertaking for the most seasoned CTO. Businesses are under pressure to deliver frictionless experiences and build deeper connections, which translates to the enormous challenge of to unify and manage customer, citizen and departmental data across physical and digital channels in a safe and appropriate way. All of which is possible through ubiquitous identity technologies.
At the intersection of security, accessibility, and user experience, industry experts Steven Jones, Bryony Berry, alongside moderator Bryan Glick shine a spotlight on Customer Identity and Access Management (CIAM), and the transformative benefits of getting it right.