Accelerated migration to the cloud, remote work, and customer expectations around experience is causing new challenges for IT teams. As your organization's systems become more complex, ephemeral and distributed, you will need full visibility across the infrastructure, application services, and business services to get a full picture of your systems' state and ensure you are delivering what the business needs. This session will share some of the most common pain points we hear from our customers, and provide an overview of the new thinking that is helping IT teams successfully navigate the “new normal”.