Name: NTT’s Retail Guide to the 2020 Customer Experience Benchmarking Report
Start: 2020-12-08T14:00:00Z
End: 2020-12-08T14:00:53.000Z
Location: BrightTALK
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NTT is a leading, global technology services company. We believe that together we do great things. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. We’ve combined the capabilities of more than 20 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

Together we enable the connected future.

With the rise of the hybrid workplace effecting from the pandemic, nearly five in six organizations (83%) completely re-thought their IT security to adapt to new ways of working according to NTT’s 2020 Intelligent Workplace report. IT and security stakeholders face a multitude of challenges from rushing cloud adoption without a clear roadmap and cybersecurity blindspots from shadow IT, adding on to already-strained IT and security resources.
What key factors should organizations consider when embarking on a cybersecurity modernization journey while planning for a more secure hybrid workplace? Join us on September 30th, 2:00pm SGT as we share our perspectives in relation to the APAC landscape and ask us any questions on charting your course to a modern cybersecurity posture.
Discussion topics:
• Old network perimeter vs New enterprise perimeter
• Rise of cloud and cloud delivered cybersecurity
• Integrated and automated visibility into every deployed resources


Presenter:
•	Kenny Yeo, Associate Director, Head of Asia Pacific Security Consulting, Frost & Sullivan Singapore
•	Sean Duca, VP & Regional Chief Security Officer, APAC, Palo Alto Networks
•	Mark Thomas, Senior Director, Threat Intelligence, NTT
•	Neville Burdan, Senior Director, APAC, Security Division, NTT

Charting a course to a modern dynamic cybersecurity posture

Join NTT Tech Guru Virtual - Intelligent Composable Business in transforming the Financial Services Industry a 90 minutes webinar with Google Cloud Platform, Dell Technologies, and Check Point. Learn how composable infrastructure is helping IT users in Financial Services Industry’s bespoke systems and why FSI should move to a true composable infrastructure solution today and begin mapping out your data center’s transformation free from vendor lock that can slow down to innovation. While the public cloud is a flexible solution, it doesn’t solve every data center requirement especially when businesses need to physically control their data on premises.
This event is delivered in Bahasa Indonesia.

Presenters:
Mohammad Shoffa, Senior Cloud Consultant, Indonesia, NTT Ltd.
Halim Kurniawan, Technical Architect, Indonesia, NTT Ltd.
Fitra Suryanto, Head of Presales, Indonesia, Dell Technologies
Abu Bakar Aljufrie, Security Engineer, Indonesia, CheckPoint

Webinar Organizer (point of contact): 
Raevika Racita raevika.racita@global.ntt 
Nina Setiani nina.setiani@global.ntt

Tech Guru - Intelligent Composable Business in transforming the FSI Industry

This event is delivered in Bahasa Indonesia.
As cloud and containers give you opportunities for increased speed and agility, they also give you potential vast changes of your organisation architecture and new sources of risk. If you’ve just started your cloud migration journey, you may be realizing about the complexities of migrating applications to the cloud and optimising the scalability and agility of these hyper-dynamic environments.
Join NTT Tech Guru Virtual Session with Microsoft Azure and F5 that will equip you with the information how to smooth out the transition and give you new insights about:
•	Which workloads make ideal candidates for your first move
•	Best practices for the overall migration, ensuring your first step into the cloud is a successful one
•	The security components that should be included with each and every workload

Webinar Organizer (point of contact): 
Raevika Racita raevika.racita@global.ntt 
Nina Setiani nina.setiani@global.ntt

Tech Guru Virtual Session: Securing & simplifying the enterprise cloud migration

Threat actors are already automating. They are sophisticated and moving faster than organizations and industries can keep up. The SolarWinds incident was only the beginning – Buckle up! In 5-10 years, threat offense and defense is going to be completely autonomous. In this webinar, we outline three ways to optimize your security operations now.   

Presenter:  
Scott Dally, Director of Security Operations Center – Americas, NTT Ltd.
Devin Johnstone, Sr. Staff Security Operations Engineer – Palo Alto Networks

Host:  
Byron Acohido, Executive Producer, The Last Watchdog on Privacy & Security

Optimizing security operations: is your business prepared for the next threat?

The German Mittelstand has been the backbone of the German economy for decades. Shorter innovation cycles of technologies, new customer requirements and an ever-faster changing competitive landscape are facing traditional companies with major challenges. At the same time, many opportunities and potentials that would result from the digitalization of products, services and business models, are not being exploited.

•	What is the potential of digitalization for the Mittelstand?
•	How can innovative and digital solutions look like?
•	What are typtical and successful use cases?
 
The NTT Technology Experience Lab have brought together several highly experienced experts from different fields to give you valuable insights and answer your questions about this topic.

Presenter:
•	Dominik Friedel, Business Development Manager, NTT Global Data Centers
•	Diana Hauser, Innovation Lab Manager & Head of Lean Innovation, NTT DATA DACH
•	Jure Zakotnik, Senior Manager Digitalisation and Innovation, KfW
•	Lucas Kerscher, Founder & Managing Director, Bitrock Digital Partners

Digitizing German Mittelstand - From idea to production

The exponential data growth has become a sustainability challenge. The information and communication technology (ICT) infrastructure already consumes more than 3% of the world’s electricity supply and accounts for 2% of the total greenhouse gas emissions. A joint effort is required to tackle the challenge to reduce energy consumption and emissions, and there are different layers we need to take into consideration if we want to achieve these goals.
•	What’s the impact of technology on sustainability?
•	How can appropriate solutions look like?
•	Which partners can support this sustainable journey?
 
The NTT Technology Experience Lab have brought together several highly experienced experts from different fields to give you valuable insights and answer your questions about this topic.

Presenter:
•	Anton Güthe, Co-Founder & CEO, Nullify
•	Dr. Jens Struckmeier, Founder & CTO, Cloud&Heat Technologies
•	Marcus Spickermann, Senior Vice President SOFC, Bosch

Enabling Sustainability in a Data Center

The last 12 months have demanded high levels of agility of every organization across the world. NTT's 2021 Global Managed Services Report highlights that while the pandemic has brought about huge change for many, enterprises in APAC will continue to broaden their investments in digital transformation in spite of what has happened, not because of it.

40% of APAC organizations agree the more they partner with a service provider to consult upon, strategize, manage and innovate all aspects of their transformation journey, the more likely they are to be bold and brave, pivoting focus to take advantage of new market opportunities.

Join our experts as they share key trends and insights on how they partnered with a service provider to pivot their focus and take advantage of new market opportunities.

Tech Insights: Thrive through change

Join us for this webinar in partnership with Infosecurity magazine and Palo Alto Networks. Learn how standardising for scale will allow you to make impactful decisions from your SOC, and how exploring automation and outsourcing will enhance productivity and build internal capabilities as strategic business partners.

Attendees at this session will learn how to:
•	Establish a comprehensive, scalable SOC platform with container-based architecture
•	Implement interactive investigation and workflow tools to empower security analysts
•	Build incident case management supported by applied threat intelligence and contextualised/enriched data

Presenters: 
•	Patrick Bayle, Senior Systems Manager, Cortex (a Palo Alto Networks company)
•	Rory Duncan, Security GtM Leader, NTT Ltd
•	Deidre Smith VP Service Delivery Transformation, NTTS Global Services, NTT Ltd

Host: James Coker, Reporter, Infosecurity magazine

Future SOC: Transforming Security Operations' Speed & Stamina for Recovery

Crypto currencies, Mobile banking, Investment analytics - The Financial Services industry is experiencing rapid change as technology creates challenges and opportunities for both established industry players and new entry start-ups. Financial service providers need to adopt new technologies like Cloud, Artificial Intelligence and Blockchain to keep pace. Data and Artificial Intelligence unlock new value in the banking and finance industry and the right set of partners is key for success.
 
Which technologies and solutions are essential for the future of finance?
How can these technologies get implemented and applied in the best way?
How will data be handled and leveraged in this context?
 
The NTT Technology Experience Lab have brought together several highly experienced experts from different fields to give you valuable insights and answer your questions about this topic.

Presenters:
•	Udo Würtz, Deputy Chief Data Officer, Distinguished Engineer & Business Development Director Products, Fujitsu
•	Jochen Riedisser, Manager of Artificial Intelligence, Distinguished Engineer, Fujitsu
•	Hans Hallitzky, Sales Manager DACH, Infinidat
•	Claire Helffer-de Soyres, Senior Account Manager, Nvidia
•	Jochen Papenbrock, Financial Technology Relationship Manager, Nvidia

Artificial Intelligence for next level finance applications

This event is delivered in Bahasa Indonesia.

In the era of the New Enterprise Convergence that enable enterprise IT and OT networks share a common infrastructure, it lies challenges how this converged network will be ideally easier and more efficient to manage, control and more secure that can support the needs of a user and IoT devices makes fiscal sense. Manufacturers must understand the risk this level of network and connectivity can pose to critical operations that tie together the digital and the physical.
Join NTT’s Manufacturing next wave of technology transformation discussion with Aruba Networks and Fortinet that can help you developing a conversation and partnership with facility managers, technology teams embedded in business units, and other business-technology leaders to ensure that the underlying network infrastructure is secure, reliable, flexible and efficient.

Presenter: 
Freddy Jayadi, Senior Security Consultant, Indonesia, NTT Ltd
Marion Rotensulu, Security Consultant, Fortinet Indonesia
Leonardus Aditya, System Engineer, Aruba Networks Indonesia

Tech Guru Virtual Session – Securing the New Enterprise Convergence

This event is delivered in Bahasa Indonesia.
Our latest Hybrid Cloud Research Report shows 96.2% of Asia-Pacific organizations agree that hybrid cloud is critical to meeting their immediate business needs. 
If you’re one of these organizations, join us and industry leaders from Microsoft and NetApp to find out how we can help you accelerate your cloud journey for greater agility, better performance, and increased efficiency gains.

Presenter:
Mohammad Shoffa, Cloud Consultant, NTT Ltd, Indonesia

Tech Guru Virtual Session – Optimized for Agility Embracing the Hybrid Cloud

We live in a data economy. Most of today’s successful business models are fueled with data. New technologies like artificial intelligence and data analytics rely on large amounts of data, which is usually generated at the edge. As organizations migrate their digital infrastructure and applications to their core data center and the cloud, data starts to gravitate to those. Different solutions around data transfer and migration are required to overcome this challenge.

What is the real impact of data gravity?
How can appropriate solutions look like?
Which partners can support you on this journey?
 
The NTT Technology Experience Lab have brought together several highly experienced experts from different fields to give you valuable insights and answer your questions about this topic.

Presenter:
•	Dominik Friedel, Business Development Manager, NTT Global Data Centers
•	Melyssa B., Vice President Lyve Solutions, Seagate
•	Armin Wallrab, Senior Director Solution Engineering for EMEA, talend
•	Christian Soujon, Cloud Architect, Do It International

Data Gravity – the weight of data

The COVID-19 pandemic has reshaped the world over the course of 2020. Unprecedented situations often bring about transformation in society, and at NTT, we believe that technology is catalyst for change. At this webinar, NTT Ltd. North Asia and Hong Kong CEO Taichi Hiramatsu, APAC Senior Director of Intelligent Workplace Pranay Anand, and other industry leaders will discuss the top technology trends in 2021.

Agenda 
- Welcome Remarks by Taichi Hiramatsu, CEO, North Asia & Hong Kong, NTT Ltd.

- Keynote Presentation by Pranay Anand, Senior Director of Intelligent Workplace, Asia Pacific, NTT Ltd. 
  Highlights include: 
  .   Disruptive Technologies: All-photonics Networks, Cognitive Foundation, Digital Twin Computing, Robotic Process Automation, Quantum, and Edge Computing
  .   Digital Transformation: Hybrid Cloud, Automation, and Infrastructure as Generator of Data
  .   Cybersecurity: AI and Machine Learning, Identity and Zero Trust, Cloud and Data Security, and Secure Access Service Edge (SASE)

- Panel Discussion: Are you ready for 2021?
  .   Willy Wong, Partner, Technology Consulting, Ernst & Young (moderator)
  .   Pranay Anand, Senior Director of Intelligent Workplace, Asia Pacific, NTT Ltd.
  .   Akina Ho, Head of Digital Transformation & Innovation, The Great Eagle Company
  .   Brian Chan, Information Technology Director, Jebsen & Co. Ltd.
  (other panelists to be confirmed)
  
  Discovery areas include:
  .   COVID-19: Impact on enterprises’ digital agenda
  .   Cloud: Trends and obstacles
  .   AI, Process Automation and Data Analytics: challenges and recommendations
  .   SASE: Upcoming cybersecurity trend 
  .   The key steps enterprises should take in 2021

Virtual Forum - Future Disrupted: 2021 Technology Trends

From our latest Hybrid Cloud Research Report, global research has shown that 96.2% of Asia-Pacific organizations agree that hybrid cloud is critical to meeting their immediate business needs.

If you’re one of these organizations, join us and industry leaders from Google Cloud and NetApp to find out how we can help you accelerate your cloud journey for greater agility, better performance, and increased efficiency gains.

Highlights include:
•	Latest trends and recommendations, and how enterprises intend to embrace agility, security and cost-efficiency as part of their top agenda for the next 12 months
•	Business priorities and how clients looking for new ways to innovate can take their first step on their apps modernization journey
•	Insights from industry leaders on how your organization can accelerate your own cloud journey
•	Live Q&A with leading hyperscale cloud providers and cloud services vendors

*Attendees who participate in our webinar polls will stand a chance to win an Amazon e-gift card worth US$50 each. A total of 3 prizes to be won. NTT Ltd. reserves the right to change at anytime without prior notice.

Tech Insights: Embracing a hybrid future

Watch the panel discussion featuring NTT CHRO, CMO and workplace expert as they discuss what NTT has learned from own approach to a distributed workforce, as well as the key findings from the 2020 Intelligent Workplace Benchmark Report.

2020 Intelligent Workplace Report - Employee experience for a world transformed

Smart Building, Smart Traffic, Smart Grid - Cities and regions are getting connected and intelligent. "Smart City" established itself as the guiding principle for urban development projects. Technologies like Cloud, Artificial Intelligence, Internet of Things, LoRaWAN as well as of course Data Centers tend to be the essential building blocks for different smart city concepts. One of the most sustainable use cases is the intelligent plant management to optimize plant growth and save resources.

How will appropriate solutions look like in the future?
How will data be handled and leveraged in this context?
How can these technologies get implemented and applied in the best way?
 
The NTT Technology Experience Lab have brought together several highly experienced experts from different fields to give you valuable insights and answer your questions about this topic.

Presenter:
•	Dominik Friedel, Business Development Manager, NTT Global Data Centers
•	Steffen Matheis, Founder & Managing Director, Grid Ventures
•	Michael Urban, Co-Founder & Managing Partner, Communicate2Integrate
•	Matthias Emmermann, Head of Product and Marketing, Melita.io

Smart City - Use cases with sustainable value

The sudden increase in need to support remote working has been a major challenge for many enterprises, bringing a structural change in security requirements. 

Our 2020 Secure workplace whitepaper finds that CISOs will want to address how resilient their organization will be in the face of possible further shocks, in such uncertain times.

Join this 20-minute webinar for further insights into: 
•	How the workplace has changed and the impact on security teams 
•	What security options and controls exist to mitigate the risks of remote working and be resilient in the face of further change
•	What skills are required and how/when is it right to engage a security service provider 

Our speakers: 
•	Richard Thurston, Specialist, Market Research, NTT
•	Terry Bebbington, SVP, Security Strategy, NTT
•	Maxine Holt, Senior Research Director, Cybersecurity, Omdia

Making the Future of Secure Work Sustainable

Predictive maintenance, process automation, additive production – the factory of the future is data-driven. The manufacturing sector is experiencing a tremendous transformation powered by digital technologies that find their way to the production plants and machines. Practically all processes and units are affected and optimized to create a smart factory that can manage itself with the help of data. To reach this goal, factories will need to adopt strong connectivity solutions like 5G to their core infrastructure.
 
•	What is the potential of 5G for factories?
•	Which technologies are required to set up a 5G network?
•	How can appropriate solutions be applied and used?
  
The NTT Technology Experience Lab have brought together several highly experienced experts from different fields to give you valuable insights and answer your questions about this topic.

Presenter:
•	Dominik Friedel, Business Development Manager, NTT Global Data Centers
•	Marcus Giehrl, Director Digital Transformation, NTT Ltd.
•	Mike Kostersitz, Principal Program Manager, Microsoft
•	Kai Schwab, Director DACH, Crosser

Connecting factories with 5G

Retail customer experience has taken on a new dimension in the overwhelming challenge of COVID-19. Retailers who seize this moment to innovate during this pandemic and anticipate how customers will change their purchasing habits, will build stronger relationships that will endure well beyond this crisis. It’s imperative for retailers to respond by providing a differentiated and personalized omnichannel customer experience, to ensure they remain connected to their customers business continuity. To meet these expectations, retailers need a clear, strategically designed and agile ecosystem for customer experience. 

Join NTT’s seasoned retail CX consultants as they unpack how retailers can remain connected to their customers during a climate of unprecedented change. They will unpack the latest retail insights from the 2020 Global Customer Experience Benchmarking Report, providing insight to delivering a personalized and effortless customer experience.

Presenters:
Ruth O Brien, Principal CX Consultant, NTT Ltd
Gerard Gooch, Principal CX Consultant, NTT Ltd 
Robin Joncheere, Vice President: Go to Market, NTT Ltd

NTT’s Retail Guide to the 2020 Customer Experience Benchmarking Report

#GCXBR2020

#Customerexperience

#Retail

#RetailCX

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NTT’s Retail Guide to the 2020 Customer Experience Benchmarking Report

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