Name: How to Power Your Customer Experience with Data
Start: 2017-10-19T17:00:00Z
End: 2017-10-19T17:00:40.000Z
Location: BrightTALK
Rating: 5

Treasure Data Customer Data Cloud helps enterprises use all of their customer data to improve campaign performance, achieve operational efficiency, and drive business value with connected customer experiences. Our suite of customer data platform solutions integrates customer data, connects identities in unified customer profiles, applies privacy, and makes insights and predictions available for Marketing, Service, Sales, and Operations to drive personalized engagement and improve customer acquisition, sales, and retention. 

To learn more, visit www.treasuredata.com.

Discover how Customer Data Platforms (CDPs) are transforming the retail landscape by unifying customer data, enabling personalized experiences, and enhancing engagement across digital and physical channels. 

This session will cover major retail trends, practical CDP applications, and the power of artificial intelligence in optimizing customer journeys. Learn how CDPs enable retailers to deliver real-time, data-driven personalization that boosts loyalty and drives revenue. 

Join us to see how a unified data strategy can give your brand a competitive edge in today’s market.

Unlocking Retail's Future: CDPs and the Power of Data-Driven Strategies

As the conversation around the potential of Generative AI permeates every level of organisational decision-making, its transformative impact on customer experiences is becoming increasingly evident in boardroom strategies as well as day-to-day marketing, sales, and support activities.

Join us as we delve into the success story of SMBC, the third largest Japanese bank and a respected user of Treasure Data's Customer Data Platform (CDP). Explore how SMBC has harnessed data to revolutionise its customer experiences and gain firsthand insights into their journey and transformation.

Utilising AI for Enhanced Customer Conversion

Are You Ready to Move Beyond the Hype and Harness the True Power of AI?

In today’s competitive landscape, businesses are bombarded with promises of AI that will revolutionize their business. But how many of these promises actually deliver? Join our webinar to discover how to cut through the noise and implement real-world strategies that yield tangible results.

What You Will Learn:
1. Why a trusted data foundation is the cornerstone of AI success
2. Privacy, ethics, and trust considerations for AI
3. The difference in types of AI that marketing and product teams can use, and what use cases they support
4. How to find the lowest hanging fruit of efficiency and profitability gains with AI
5. Practical tips and proven techniques to implement immediately and start seeing results

Who Should Attend:
- Marketing and product leaders looking to understand the strategic value of AI and data
- Marketing professionals interested in leveraging AI to create more impactful campaigns and drive more profitability
- IT professionals focused on integrating using AI to drive better efficiency and reduce costs

From Hype to Reality: Drive Results with the Right Customer Data & AI Strategy

Rejoignez-nous pour explorer le potentiel des CDP en temps réel pour les grandes entreprises.
Découvrez comment exploiter le machine learning et la prise de décision basée sur l’IA pour révolutionner les expériences client, stimuler la croissance des revenus et optimiser les stratégies marketing.
Explorez des différents cas d’usage en fonction de votre maturité data et apprenez comment les CDP en temps réel permettent aux entreprises d’améliorer la personnalisation, de renforcer le ciblage et la segmentation et de réaliser une orchestration multi-canal transparente.
Ne manquez pas ce webinar si vous souhaitez exploiter la puissance des CDP en temps réel dès maintenant et garder une longueur d’avance sur la concurrence.

Maximiser la valeur client grâce à l'impact d'une CDP en temps réel

As we round out the year we’re looking back & forward with 10 trends, stats, and topics that will shape the coming year. This quick session will give you a list of focus items for 2024 to help you stay ahead of your competition and drive an even better customer experience.

CDP Speed Round - 10 topics you need to pay attention to in 30 minutes

Connected Customer Experience with CDPs:  Accelerating customer growth and profitability for Banking, Insurance, and Investment Management

To thrive in today’s fast-paced marketplace, financial services companies must leverage complex data to enhance, personalize and simplify customer experience. Many Global 2000 companies rely on Treasure Data Enterprise Customer Data Platform to create connected omnichannel customer journeys across the entire customer lifecycle  – enabling them to build Customer 360 views, segment customer data, obtain actionable insights, improve marketing efficiencies, and deliver personalized experiences.

The rewards for “getting it right” are substantial – from improving customer loyalty, customer lifetime value, and shareholder value, to decreasing cost-to-serve and enhancing capabilities to compete with non-traditional fintechs (such as Apple and Amazon) who are disrupting the market.

Attend this online roundtable to hear from industry experts how you can:
- Recognize the urgency of the challenges and opportunities for retail banks, insurance providers and investment managers 
- Expand engagement by identifying opportunities to use customer data around your customer’s journeys 
- Enhance customer experiences by putting in place the necessary and foundational customer data platform that leverages all the promises of AI.

Join Thomas Kurian, Sr. Director of Strategy at Treasure Data, Athena Sharma, Sr. Director, Financial Services Lead at Artefact UK, Akhilesh Kale, Sr. Director, Financial Services Lead at Artefact US and CDP Institute founder David Raab as they discuss best practices and global trends to bring the customer journey and experience to the next level in the FSI industry.

Connected CX with CDPs:  Accelerating customer growth & profitability for Banks

Connected Customer Experience with CDPs:  Accelerating customer growth and profitability for Banking, Insurance, and Investment Management

To thrive in today’s fast-paced marketplace, financial services companies must leverage complex data to enhance, personalize and simplify customer experience. Many Global 2000 companies rely on Treasure Data Enterprise Customer Data Platform to create connected omnichannel customer journeys across the entire customer lifecycle  – enabling them to build Customer 360 views, segment customer data, obtain actionable insights, improve marketing efficiencies, and deliver personalized experiences.

The rewards for “getting it right” are substantial – from improving customer loyalty, customer lifetime value, and shareholder value, to decreasing cost-to-serve and enhancing capabilities to compete with non-traditional fintechs (such as Apple and Amazon) who are disrupting the market.

Attend this online roundtable to hear from industry experts how you can:
- Recognize the urgency of the challenges and opportunities for retail banks, insurance providers and investment managers 
- Expand engagement by identifying opportunities to use customer data around your customer’s journeys 
- Enhance customer experiences by putting in place the necessary and foundational customer data platform that leverages all the promises of AI.

Join Thomas Kurian, Sr. Director of Strategy at Treasure Data, Athena Sharma, Sr. Director, Financial Services Lead at Artefact UK, Akhilesh Kale, Sr. Director, Financial Services Lead at Artefact US and CDP Institute founder David Raab as they discuss best practices and global trends to bring the customer journey and experience to the next level in the Financial Service Industry.

Join us for this fun webinar on the truth behind AI in CDPs. In this session, we will explore how to build an AI program that not only enhances your current marketing efforts but also ensures job security. This non-technical look at AI (because let’s be honest there’s plenty of technical breakdowns) will discuss the key elements of successful AI implementations in CDPs and how to avoid common shiny objects that will lead you nowhere. AI isn’t coming for your job… It's coming to make your job easier.

AI in CDP: Building a program that won’t get you fired or replaced

Join us for our next Treasure Data webinar on navigating the complex world of CDPs. Zack Wenthe will discuss the key components you need for success, as well as the pitfalls to avoid. In navigating the CDP landscape the largest cloud providers shine bright and look the most tempting, but in many cases they are a trap for most marketing teams. Learn the key elements of a CDP initiative and the things most buyers forget to consider. Don't miss out on this essential guide to winning with a CDP.

The CDP Landscape: What you really need to know

Join us for a webinar where we share tips and insights on how to successfully buy a CDP (Customer Data Platform) without making costly mistakes. Our experts will provide a guide on how to identify the right CDP, how to evaluate vendors, and how to prioritize your use cases. We will also discuss common pitfalls and mistakes to avoid when evaluating a CDP.
Don't miss out on this opportunity to learn how to make the most of your investment in a CDP and avoid costly mistakes that could ruin your ROI!

How to Successfully Buy a CDP and Avoid Common Pitfalls

In today’s digital world, consumers interact with brands on many platforms, do their own research, compare products, and buy items and services from all over the world without leaving their sofa. With buyers interacting across hundreds of touchpoints making tracking difficult and where brand loyalty is constantly changing, buyer journeys are complex and awareness is key to winning customers and increasing loyalty and retention.

Does your organization know where to start and how to focus on buyer journeys to deliver the best connected customer experiences? Building a direct, continuous, brand relationship with buyers while creating data-driven programs and campaigns that generate value to excite buyers at the right time is key to increasing digital engagement, delivering personalized digital experiences, and building connected customer experiences. In this webinar you will:

• Hear from industry experts about customer engagement lifecycle for automotive industry and how to influence purchase decisions by having a deeper understanding of audiences and various stages of the life cycle.
• Learn how to map and navigate complex buyer journeys for driving measurable ROI and its applicability to all industry verticals.
• Gain understanding of use cases and examples on how brands and enterprises are connecting their data across platforms to create actionable insights and next-best actions.
• See how you can differentiate yourself by taking advantage of the data you already have for predictive and pre-emptive approaches to enhance customer experiences.

Navigating Complex Buyer Journeys for Automotive and Beyond

We all know that the COVID pandemic changed consumer shopping behaviors and accelerated the already rapid pace of omnichannel growth.  While Retail Media Networks have been around since Amazon launched in 2012, we have seen a spike in the number and size of such networks recently.  Retail Media Networks not only drive sales, they also provide retailers incremental revenue at higher margins than they get in-store, creating an additional way for retailers to keep their businesses healthy, while offering brands and suppliers new ways to increase conversion by advertising their products on retail websites, mobile apps, and other online platforms.

And what happens with all the data? Today companies generate more customer data in more ways than ever.  For example, Customer 360 solution providers like Treasure Data can partner with Retail Media networks such as Amazon to help brands and advertisers streamline this data and further enhance it with first-party customer data information that enables them to drive more contextually targeted, cost-effective, and efficient campaigns.  In this webinar we will:

Hear from industry experts on how Retail Media capabilities are being enhanced through disruptions in customer data collection and enrichment to create actionable insights and next-best actions.

Learn how brands, suppliers, and advertisers can use that data to drive sales growth and innovation.

Gain understanding of  how retail media networks give brands the ability to get closer to the consumer decision to increase marketing efficiency and ROI.

See how contextual advertising can help improve results and close the loop to further enhance the value of retail media networks.

Retail Media - A Powerful Growth Engine for Brands and Advertisers Webinar

Join us for a webinar where we explain the basics of artificial intelligence and machine learning, and take some of the guesswork out of how they can be applied to customer data. Our experts will explore how marketers can use these technologies to better understand their customers and deliver more personalized experiences. We will also discuss common misconceptions about AI/ML and how to avoid them.
Don't miss out on this opportunity to demystify AI/ML and learn how it can help you unlock the full potential of your customer data!

Demystifying AI/ML for Customer Data and Marketing Professionals

Join us for a webinar where we discuss the latest trends and predictions about first-party data. We will providing insights on the future of first-party data and how to stay ahead of the curve, so marketers can take advantage of new opportunities to engage with their customers.
Don't miss out on this opportunity to learn the latest trends and realities for using first-party data in your marketing efforts!

The Future of Customer Data: Predictions for 1st Party Data

In this session we will explore:
- The different market forces organisations are facing today with regards to data privacy and compliance
- How a Customer Data Platform (CDP) enable data privacy and compliance and security while meeting customers’ expectations

How CDPs Enable Data Privacy and Compliance

Nestlé Brazil was facing rapidly changing consumer habits and needed to internalize consumer data management and develop personalized connections with their customers. Supported by Artefact for vendor selection and deployment, they leveraged this opportunity to drive their digital transformation by implementing an enterprise CDP. This project at its core relies on a better usage of first-party data and data democratization throughout the company.

 In this webinar, you will:

Hear from industry experts (Nestle, Artefact, Treasure Data) on driving greater customer experiences (CX), while improving your marketing efficiency and deriving better business value
Learn how Nestle, a global consumer company went about selecting and implementing a CDP solution in only 92 days – requirement, process, metrics, architecture, results, etc. 
See examples of how Nestle differentiated itself by taking advantage of the customer data and implementing innovative use cases

Join Patricia Kristman, Head of Data Engineering, Governance and Architecture at Nestlé Brazil, Vinicius Guimarães, Senior Data Consultant at Artefact, and Charles Vatin, Solutions Engineering Director at Treasure Data as they discuss use cases, best practices and personalization results across the entire customer journey.

How Nestlé is driving Marketing efficiencies & ROI with the Customer Data Cloud

Do you know what your top ten 'happy' customers look like? Would you like to find ten more just like them? Come learn how to leverage 1st & 3rd party data to map your customer journey and drive users down a path where every interaction is personalized, fun, & data-driven. No more detractors, power your Customer Experience with data!

In this webinar you will learn: 

-When, why, and how to leverage 1st, 2nd, and 3rd party data
-Tips & Tricks for marketers to become more data driven when launching their campaigns
-Why all marketers needs a 360 degree customer view

How to Power Your Customer Experience with Data

Data Analysis

Customer Experience

Big Data

Data Analytics

Data Best Practices

The marketing operations and automation community on BrightTALK is composed of thousands of marketing automation professionals. Learn and share best practices for marketing campaign analysis, outbound marketing and lead creation with hundreds of on-demand webinars and videos. Increase your engagement and fine tune your funnel management strategy by asking questions during live, interactive webinars with marketing automation peers and industry leaders.

Marketing Operations and Automation

Get powerful marketing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which marketing strategies and techniques are driving customer and revenue growth.

Marketing

Get powerful e-commerce insights to grow your online transaction volume. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the e-commerce strategies and techniques that drive growth.

E-commerce

The marketing community on BrightTALK is made up of thousands of engaged marketing professionals. Find relevant webinars and videos on marketing strategy, branding and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

Welcome to the big data and data management community on BrightTALK. Join thousands of data quality engineers, data scientists, database administrators and other professionals to find more information about the hottest topics affecting your data. Subscribe now to learn about efficiently storing, optimizing a complex infrastructure, developing governing policies, ensuring data quality and analyzing data to make better informed decisions. Join the conversation by watching live and on-demand webinars and take the opportunity to interact with top experts and thought leaders in the field.

Big Data and Data Management

Get powerful marketing data and analytics insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the analytics that quantify your investments.

Data and Analytics

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

How to Power Your Customer Experience with Data

Presented by

About this talk

More from this channel