Name: Turning Your Contact Center into a Revenue Center
Start: 2024-06-20T18:00:00Z
End: 2024-06-20T18:00:38.000Z
Location: BrightTALK
Rating: 4

We deliver the promise of the connected world. 

In today’s rapidly transforming environment, we integrate, secure and operate the networks, and mobile technologies that help businesses and governments around the globe expand reach, increase productivity, improve agility, and maintain longevity.

Our solutions across Connectivity, Security and Advanced Business Communications are designed to help enterprises pursue new possibilities and create entirely new revenue streams – more efficiently than ever.

Join us — the Verizon Threat Research Advisory Center – for this month's critical threat intelligence briefing featuring a guest speaker. Prepare to delve into the sophisticated evolution of the information security risk intelligence.  Our session will spotlight the major cyber threats, highlighting connections to recent attacks and breaches.  Gain insights into the operational intricacies of these campaigns and the shadowy threat actors orchestrating them. We will also uncover the advanced strategies and proactive measures to counter these cyber syndicates. This briefing is an opportunity for an in-depth exploration of the frontlines of cyber crime and cyber espionage, arming you with the knowledge to help anticipate and counteract emerging cyber threats. Don't miss this chance to enhance your understanding of our adversaries.

Next we will go through the monthly “Ransomware Roundup” with Abdul Abufilat, which provides in depth discussion of industry & geographic effects, new attack techniques, and emerging ransomware malware threats.

And then we'll turn things over to David Kennedy, Managing Principal, Open Source Intelligence to cover:

Current Intelligence Overview
Attacks and Threat Indicators
Latest Malware Trends
Significant Vulnerabilities

If you have any questions related to cyber intelligence that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com

Verizon Threat Research Advisory Center MIB

Join Thorsteinn Siglaugsson, acclaimed author and Logical Thinking Process expert, along with Verizon’s Matt Arntsen and Andrew Roth to explore how leveraging Systems Thinking and the Logical Thinking Process (LTP) can enable you to turn your PCI compliance program from a daunting task into a streamlined procedure. Discover how Systems Thinking and the LTP can help ensure regulatory compliance, as well as enhance your organization’s security posture.

Learn more about these techniques designed to make change effective and sustainable, including:

The key principles of Systems Thinking and the LTP
How to break down your PCI DSS compliance goals into manageable and actionable steps
Measurements and necessary conditions for critical success
Implementing and maintaining Systems Thinking and the LTP successfully

Don't miss this opportunity to enhance your approach to PCI DSS compliance.
 
Hear from our experts:
Thorsteinn Siglaugsson, Logical Thinking Process Expert & Author

Matt Arntsen, Associate Director, Cybersecurity Consulting Services, Verizon

Andrew Roth, Senior Manager, Product Marketing, Verizon

The key to PCI compliance is in your hands.

62% of executives agree that the shift toward digital channels and AI-driven CX is having a profound impact on how consumers engage with brands.*

A seamless, personalized customer experience is non-negotiable today.  But ineffective chatbots and poor omnichannel experiences can drive consumers away, making it easy for them to shop elsewhere. 

Join Verizon experts in exploring findings from our recent 4th CX Annual Insights Report, featuring global consumers research and insights on essential innovations and strategies to elevate CX and foster loyalty.

You’ll hear about:
How our findings align with current megatrends, revealing some unexpected insights
How strategic use of emerging technologies like AI is the key to customer loyalty
Why leveraging data is the foundation of a customer-centric approach
How improved digital tools can support a frictionless experience

Meet our panel:
Lance Koenders, VP of Experience Products, Verizon
Peter Tomfohrde, Director Business Strategy, Verizon
Alicia Gee, Senior Director CX Consulting, Verizon

Unlock the power of superior CX: The Verizon CX Annual Insights Report Digs Deep

The 2024 Data Breach Investigations Report (DBIR), now in its 17th year, provides an in depth analysis of data-driven, real-world instances of cybercrime and how cyberattacks play out across organizations of different sizes as well as from different verticals and disparate geographic locations. 

Basic Web Application Attacks breaches and incidents tend to be largely driven by attacks against credentials and then leveraging those stolen credentials to access a variety of resources. These breaches represented 8% of the dataset. 
In this webinar you will learn:

Key Findings of 2024 Data Breach Investigations Report  
How you can help prevent breaches and make applications, data and services more difficult for attackers to infiltrate inaccessible to attackers while allowing trusted users to securely connect to protected resources using a zero trust strategy
How a zero trust approach can provide better support for remote users more effectively

2024 DBIR Presents Ep.4: Basic Web Application Attacks

The 2024 Data Breach Investigations Report (DBIR), now in its 17th year, provides an in depth analysis of data-driven, real-world instances of cybercrime and how cyberattacks play out across organizations of different sizes as well as from different verticals and disparate geographic locations. 

One of the 2024 DBIR key highlights is Denial of Service was responsible for 55% of incidents analyzed this year.

2024 DBIR Presents Ep. 3: Denial of Service

The 2024 Data Breach Investigations Report (DBIR), now in its 17th year, provides an in depth analysis of data-driven, real-world instances of cybercrime and how cyberattacks play out across organizations of different sizes as well as from different verticals and disparate geographic locations. 

One of the 2024 DBIR key highlights is roughly one-third of all breaches involved Ransomware or some other Extortion technique. Pure Extortion attacks have risen over the past year and are now a component of 9% of all breaches. Ransomware was a top threat across 92% of industries.

In this webinar you will learn:

- Key Findings of 2024 Data Breach Investigations Report. 
- How you can reduce the threat of Ransomware with comprehensive, programmatic and maturity-based risk assessments that assess IT enterprise assets and brand reputation.
- How simulations can help to improve End Point Detection and Response, Blue Team readiness and Employee training.
- How having quantifiable financial data on the cost of threats can inform investment decisions to help close security gaps.
- How to augment your response capabilities when confronted with an escalated ransomware attack.

2024 DBIR Presents Ep.2: Ransomware

The 2024 Data Breach Investigations Report (DBIR), now in its 17th year, provides an in depth analysis of data-driven, real-world instances of cybercrime and how cyberattacks play out across organizations of different sizes as well as from different verticals and disparate geographic locations. 

More than two-thirds (68%) of breaches involved a non-malicious human element. These breaches were caused by a person who either fell victim to a Social Engineering attack or made some type of Error.

In this webinar you will learn:

- Key Findings of the 2024 Data Breach Investigations Report 
- How social engineering attacks have become more difficult to detect
- The components of a sample end- to -end social engineering defense plan 
- How to use a mobile threat defense (MTD) solution to help protect devices from the ever evolving social engineering attacks
- How to use a mobile device management (MDM) solution to help manage devices, employee access, privileges and policies to better control vulnerabilities in software and hardware

2024 DBIR Presents Ep. 1: Social Engineering

The Tennessee Titans are known today as one of the most “fan-first” teams in the NFL—but the story behind that ascension is a must-hear for any venue operator.

During this webinar, Paul Kapustka of Stadium Tech Report sits down with Adam Nuse from the Tennessee Titans, Jeff Josephson of Wicket Software, and Verizon’s Brian Gorney to explore how the Titans went from “worst to first” in fan experiences.

This included implementing revolutionary Express Entry technology solutions, powered by 5G and 5G Edge, that set an entirely new standard for ticketing innovation and accelerated entry in sports.

Don’t miss this conversation, where you’ll hear about:
- New technologies that have transformed frustrating aspects of live sports and entertainment events into positive guest experiences from the start
- How Express Entry reduces high-friction points and speeds up stadium entry
- Next-generation biometric solutions, like opt-in facial authentication, that can enhance security and support staff
- Fan feedback, including engagement and loyalty results
- Next steps, as the Titans integrate the latest technologies to improve fan experience, operational efficiency, and revenue growth

Hear from our experts: 
Paul Kapustka - (Host) Editor, Stadium Tech Report
Adam Nuse -  Chief Revenue Officer, Tennessee Titans
Brian Gorney -  Senior Managing Director, U.S. Pro Sports, Verizon
Jeff Josephson - Head of Sales at Wicket Software

For the Tennessee Titans, fan experiences are at the top of the playbook.

Join us — the Verizon Threat Research Advisory Center – for an exclusive threat intelligence briefing on Insider Threat, featuring a distinguished guest speaker from the CERT Division of the Carnegie Mellon University Software Engineering Institute. This event will provide deep insights into the latest research and effective strategies to mitigate the risks associated with insider threats, utilizing a socio-technical approach to reduce misuse of authorized access to critical assets. Attendees will learn about the latest trends, best practices, and actionable steps to safeguard their organizations from internal threats, ensuring robust defense mechanisms against one of the most significant security challenges today. Don't miss this opportunity to enhance your cybersecurity posture with expert knowledge from a leading institution in the field. Register now to stay ahead in the ever-evolving landscape of cyber threats.

Next we will go through the monthly “Ransomware Roundup” with Abdul Abufilat, which provides in depth discussion of industry & geographic effects, new attack techniques, and emerging ransomware malware threats.

And then we'll turn things over to David Kennedy, Managing Principal, Open Source Intelligence to cover:

Current Intelligence Overview
Attacks and Threat Indicators
Latest Malware Trends
Significant Vulnerabilities
Updated Cyber Intelligence for Small or Medium Businesses

If you have any questions related to cyber intelligence that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com

Verizon Threat Research Advisory Center MIB - June

As the IoT, FWA and connected devices ecosystem rapidly expands, the need for streamlined processes for OEMs and vendors to quickly and seamlessly certify their devices has never been more critical.

Join us to learn about the new certification process: Certification 2.0 and the latest enhancements to Verizon’s certification portal, tailored to enhance efficiency based on feedback from the OEM community.

You’ll explore the portal first-hand, as our experts cover key areas including:

- Fast track certification for LTE devices
- Verizon Firmware Upgrade Over the Air (FOTA) requirements
- Streamlining testing for LPWAN and chip on board devices
- Navigational enhancements and new functionalities
- How the platform helps simplify and accelerate the certification process
- Valuable new resources

This webinar will include a live Q&A session, allowing you to engage directly with our experts and gain deeper insights into how the portal can help revolutionize your certification workflow.

Bring IoT products to market with ease

Join us — the Verizon Threat Research Advisory Center – for an in-depth briefing where we will dissect the evolving threat landscape in the financial and banking sectors. This session will spotlight the advanced activities of Scattered Spider, exploring their latest exploits and the broader implications for cybersecurity in finance. We'll also examine rigorous strategies for enhancing supply chain and vendor risk management and delve into the latest defensive measures against the increasing threat of smishing and vishing attacks. This briefing offers a deep dive into strategic, actionable intelligence to help strengthen your defenses against sophisticated cyber adversaries.

Next we will go through the monthly “Ransomware Roundup” with Abdul Abufilat, which provides in depth discussion of industry & geographic effects, new attack techniques, and emerging ransomware malware threats.

And then we'll turn things over to David Kennedy, Managing Principal, Open Source Intelligence to cover:

Current Intelligence Overview
Attacks and Threat Indicators
Latest Malware Trends
Significant Vulnerabilities
Updated Cyber Intelligence for Small or Medium Businesses

If you have any questions related to cyber intelligence that you'd like us to cover on the call, please send them to the following email address: Intel.Briefing@verizon.com

Top companies are revolutionizing their contact centers to prioritize revenue generation without compromising customer experience. Join Verizon’s Bob Schafer as he sits down with Seth Marrs, Principal Analyst at Forrester, to explore how it’s being done using simple yet powerful strategies.

You’ll learn:

Why contact centers are shifting their focus from cost reduction to revenue generation
How to adjust metrics and KPIs to align with a revenue-focused model
Strategies to identify and capitalize on prime sales opportunities during the buyer’s journey
The role of AI, analytics, and digital marketing in driving qualified sales calls
Best practices for optimizing agent training and coaching to maximize conversions

Don't miss this opportunity to gain valuable insights and learn how you can help turn your contact center into a new avenue for revenue. 

Bob Schafer, Senior Marketing Manager,  Verizon
Seth Marrs, Principal Analyst, Forrester

Turning Your Contact Center into a Revenue Center

Contact Center

Revenue

Analytics

Cost Reduction

Verizon

The marketing operations and automation community on BrightTALK is composed of thousands of marketing automation professionals. Learn and share best practices for marketing campaign analysis, outbound marketing and lead creation with hundreds of on-demand webinars and videos. Increase your engagement and fine tune your funnel management strategy by asking questions during live, interactive webinars with marketing automation peers and industry leaders.

Marketing Operations and Automation

Get powerful marketing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which marketing strategies and techniques are driving customer and revenue growth.

Marketing

The marketing community on BrightTALK is made up of thousands of engaged marketing professionals. Find relevant webinars and videos on marketing strategy, branding and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Welcome to the virtualization community on BrightTALK! Whether it affects servers, storage, networks, desktops or other parts of the data center, virtualization provides real benefits by reducing the resources needed for your
infrastructure and creating software-defined data center components. However, it can also complicate your infrastructure. Join this active community to learn best
practices for avoiding virtual machine sprawl and other common virtualization pitfalls as well as how you can make the most of your virtualization environment.

Virtualization

Welcome to the mobile computing community on BrightTALK! With the consumerization of IT and the widespread adoption of mobile devices across the globe, mobile computing has become an important part of many people's lives in a culture of bring your own device (BYOD). With mobile devices doubling as work phones and more employees working from home, businesses need to provide secure access to data and work applications from anywhere at any time. Join this growing community and hear from industry thought leaders in webinars and videos as they share their insight on mobile computing research and trends.

Mobile Computing

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

The data center management community focuses on the holistic management and optimization of the data center. From technologies such as virtualization and cloud computing to data center design, colocation, energy efficiency and monitoring, the BrightTALK data center management community provides the most up-to-date and engaging content from industry experts to better your infrastructure and operations. Engage with a community of your peers and industry experts by asking questions, rating presentations and participating in polls during webinars, all while you gain insight that will help you transform your infrastructure into a next generation data center.

Data Center Management

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

The unexpected nature of natural disasters and other disruptive events means that preparation is key to managing disaster recovery and business continuity planning. Join the business continuity and disaster recovery community for live and recorded presentations discussing best practices for business continuity planning, disaster recovery programs and business continuity management. Learn from BCDR experts to develop your critical infrastructure and gain insight into tactical solutions to your BCDR issues.

Business Continuity / Disaster Recovery

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

Network infrastructure professionals understand that a reliable and secure infrastructure is crucial to enabling business execution. Join the network infrastructure community to interact with thousands of IT professionals. Browse hundreds of on-demand and live webinars and videos to learn about the latest trends in network computing, SDN, WAN optimization and more.

Network Infrastructure

Welcome to the big data and data management community on BrightTALK. Join thousands of data quality engineers, data scientists, database administrators and other professionals to find more information about the hottest topics affecting your data. Subscribe now to learn about efficiently storing, optimizing a complex infrastructure, developing governing policies, ensuring data quality and analyzing data to make better informed decisions. Join the conversation by watching live and on-demand webinars and take the opportunity to interact with top experts and thought leaders in the field.

Big Data and Data Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Get powerful learning and development insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge in the field.

Learning and Development

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

Get powerful manufacturing insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on strategies and techniques to accelerate production cycles while increasing efficiencies and improving profitability.

Manufacturing

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Turning Your Contact Center into a Revenue Center

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