Name: Turning Your Contact Center into a Revenue Center
Start: 2024-06-20T18:00:00Z
End: 2024-06-20T18:00:38.000Z
Location: BrightTALK
Rating: 4

We deliver the promise of the connected world. 

In today’s rapidly transforming environment, we integrate, secure and operate the networks, and mobile technologies that help businesses and governments around the globe expand reach, increase productivity, improve agility, and maintain longevity.

Our solutions across Connectivity, Security and Advanced Business Communications are designed to help enterprises pursue new possibilities and create entirely new revenue streams – more efficiently than ever.

In this episode of “Shift + ALT + Disrupt”: Wes Withrow drops in for a conversation about Zero Trust Architecture and Cybersecurity. We are going to talk about what is working for government agencies in terms of cybersecurity and where help is needed. We also are going to discuss how public sector organizations can truly know where they are with zero trust and how they can create a good cybersecurity roadmap.

Then our Digital Transformation Roundtable will join the program to talk about cybersecurity threats facing the government, how Network as a Service (NaaS) and Software Defined solutions can improve network efficiency and enhance security, and the growing evolution of Artificial Intelligence (AI) in government agencies and other public sector organizations. The panel also will share what they think will be the biggest drivers in government IT for 2025.

All that, your questions, and a fun “Over or Under” game that we will play with our speakers.

Joined by: Wes Withrow, Scott Andersen, Chris Russell, and another guest.

Shift + ALT + Disrupt (Episode 1)

Join us – the Verizon Threat Research Advisory Center – for a special year-end session that will highlight some of the most significant cybersecurity developments of the past year, including the rise of artificial intelligence as a transformative tool for both defenders and adversaries, the unprecedented surge in ransomware attacks that set records in payments and victims, and the remarkable "year of the takedown," with law enforcement dismantling major threat actors and networks. We’ll also explore the evolving executive threat landscape, discussing heightened risks to executive safety and the growing demand for digital footprint reduction and identity protection services. Reflect on the challenges of 2024, gain actionable insights, and prepare for the dynamic threat landscape of 2025 in this must-attend briefing.

If you have any questions related to cyber intelligence that you'd like us to cover on the call, please send them to the following email address: Threat.Intel@verizon.com.

Reflecting on 2024, from AI to Executive Threats

As the IoT, FWA and connected device ecosystem rapidly expands, the need for streamlined processes for OEMs and vendors has never been more critical.

In the second of our Verizon Open Development Certification Portal webinar series, we’ll explore new updates to our certification process and the latest enhancements to our portal, all based on direct feedback from the OEM community.

You’ll experience the following updates, and more:

- Recent portal enhancements, driving more efficiency
- Open Development Certification updates
- New Technology Certification updates
- Recent updates for certifications related to Private Wireless Networks

The webinar will include a live Q&A session, allowing you to engage directly with our experts and gain deeper insights into how the portal can help speed to market and revolutionize your certification workflow.

Hear from our experts: 

Kalpit Khamar | Associate Director, Product Development/ Management | Verizon
Bilal Tassaduq | Senior Manager, Product Development | Verizon

Updates to the Verizon Open Development Certification Portal & Process

Join us – the Verizon Threat Research Advisory Center – for an exclusive briefing featuring a distinguished national security expert as we unpack today’s evolving threat landscape where cybersecurity, supply chain security, and advanced technologies intersect. In this dynamic session, you’ll gain valuable insights into defending against sophisticated attacks, understanding the latest vulnerabilities impacting critical assets, and preparing your organization to stay resilient in an increasingly complex environment. Don’t miss this opportunity to learn from an expert in the field and help strengthen your approach to modern security challenges.

Next we will go through the monthly Ransomware Roundup with Abdul Abufilat, which provides in depth discussion of industry & geographic effects, new attack techniques, and emerging ransomware malware threats.

If you have any questions related to cyber intelligence that you'd like us to cover on the call, please send them to the following email address: Threat.Intel@verizon.com.

Navigating the Web of Modern Threats: The Intersection of Supply Chains, Cybersecurity, AI, and Intelligence

Don't miss our latest Developer Day webinar.

If you’re building or re-designing power-sensitive IoT devices such as water & gas meters, asset or pet trackers or pill dispensers, you won’t want to miss this session.

In the latest installment of our IoT Developer Day series, our experts will share best practices and next generation services for IoT solution managers who are concerned with battery life.

You’ll learn how these solutions can help improve outcomes, customer satisfaction and business success, covering:

- When to pursue low power options for your IoT solution
- Hardware considerations from Verizon’s partner, Nordic Semiconductor
- Demystifying new IoT technology such as CAT-M, NB-IoT, NIDD and eDRX
- How to optimize power consumption for IoT solutions using network services
- How to manage these services with ThingSpace with a lifecycle use case

Don’t miss this chance to learn how to “live your best battery life” throughout your development efforts!

Optimizing IoT power consumption through next generation capabilities

When it comes to achieving business results and driving customer trust, it’s critical to make every avenue into and out of your organization secure.

Join our experts as they explore how Verizon Business Zero Trust Dynamic Access (ZTDA), integrated seamlessly through iboss, can help provide robust, secure access across your enterprise.

During the discussion, you’ll learn about what Zero Trust means—starting with a high-level view and drilling down to actionable insights and practical use cases.

Key topics include:
- An overview of Verizon ZTDA with iboss integration
- Real-world use cases and benefits for enterprises
- Strategies for implementing Zero Trust with a SASE solution
- An introduction to the iboss ChatGPT Risk module
- Live Q&A  

Learn how to help boost your security posture, reduce vulnerabilities and pave the path for a Zero Trust architecture within your organization.

Hear from our experts:
John Tattan, Senior Product Development Manager, Verizon
Joe Cosmano, SVP Sales & Services, Americas, iboss

Strengthen your security posture with Zero Trust Dynamic Access

Verizon invites you to an exclusive webinar where we’ll unveil the key insights from our fourth annual Stadium Connectivity Outlook Survey.

Join Paul Kapustka, Editor of Stadium Tech Report, Brian Gorney, Senior Director, U.S. Pro Sports, Verizon, and a special guest who will take the conversation to the next level. Together, they’ll explore key findings from the survey, as well as how those results relate to the future of connectivity in stadiums and large venues.

You’ll learn:
- About the latest trends in stadium connectivity, and how they’re informing and shaping what’s next
- What leading executives in sports and venue technology are saying about the evolution of stadium connectivity–and what’s most important to consider
- The outcomes associated with advanced connectivity–from fan experiences to operations, security and more

Don’t miss this opportunity to learn how advanced technology and connectivity are giving venues and stadiums the winning edge

Hear from our experts:

Paul Kapustka, Editor, Stadium Tech Report
Brian Gorney, Senior Director, U.S. Pro Sports, Verizon

Venue Connectivity for the Win

You can't go anywhere these days without hearing about AI. But how does AI fit into the world of cybersecurity?

Join Verizon cybersecurity experts as they share insights, real-world experiences and key recommendations on navigating this evolving landscape, exploring AI for Cyber Defense, AI for Cyber Offense and AI for Operational Use.

You’ll learn about:

• How AI enhances threat detection and response, keeping organizations ahead of cyber threats

• The operational role AI plays in cybersecurity management

• Practical takeaways and expert recommendations to enhance your organization's cybersecurity strategy

As Cybersecurity Awareness Month concludes, this is an excellent opportunity to explore how AI can help keep your organization safe and secure.

Hear from our experts:

Chris Novak
Senior Director Cybersecurity Consulting
Verizon Business

Jorge Orchilles
Senior Director Cyber Defense
Verizon Business

The Role of AI in Security

Join us — the Verizon Threat Research Advisory Center – for an intelligence briefing featuring Chainalysis on the use of cryptocurrency in cybercrime. This session will examine how some digital assets are used in ransomware operations, dark web transactions, and other illicit activities. We will cover some of the challenges posed by privacy-centric cryptocurrencies like Monero and how blockchain analytics can trace transactions, follow the flow of illicit funds, and link threat actors to their operations. Attendees can gain insights into emerging techniques for evading detection, trends in ransom payments, and the impact of evolving regulatory frameworks on cryptocurrency-enabled crime. Learn how to leverage blockchain intelligence to help disrupt criminal networks and strengthen your organization’s cyber threat intelligence.

Next we will go through the monthly Ransomware Roundup with Abdul Abufilat, which provides in depth discussion of industry & geographic effects, new attack techniques, and emerging ransomware malware threats.

If you have any questions related to cyber intelligence that you'd like us to cover on the call, please send them to the following email address: Threat.Intel@verizon.com.

Follow the Money: Insights from Chainalysis on Tracing Illicit Transactions

Government agencies, hospitals, and educational institutions are all trying to improve workforce productivity, while juggling the need to be secure and deliver better customer experiences.

How can your decision about connectivity help to achieve improvements in all those areas?

In this episode of “Talking Tech with Rose,” Rose and a guest will discuss:

- What are some of the key technology related productivity trends in the public sector today?
- What role can connectivity and connected devices play?
- How can public sector organizations get started?

Hosted by: Rose Mata

For more information on the solutions discussed on this Webinar, visit:
Connected Laptops at Verizon
https://www.verizon.com/business/products/mobile/laptops/

How government agencies can work smarter and be more connected

With the introduction of PCI DSS v4.0 in 2022, many organizations realized that they could not continue to keep doing the same activities in terms of program and control evaluation. They could not keep hanging on to an evaluation approach built for past practices and an outdated standard (PCI DSS v3.2.1).
Several new and updated controls in PCI DSS v4.0 include more explicit requirements on evidence of compliance to substantiate that the assessed entity developed, implemented and is maintaining processes to support ongoing data security.  

Join our Verizon experts to learn about:
- The challenges organizations like yours face and how to improve your security controls.
- The methods and concepts highlighted in this report and how those can help organizations design coherent program performance measurement and evaluation plans

2024 Payment Security Report for Small and Medium Business

With the introduction of PCI DSS v4.0 in 2022, many organizations realized that they could not continue to keep doing the same activities in terms of payment security program and control evaluation. They could not keep hanging on to an evaluation approach built for past practices and an outdated standard (PCI DSS v3.2.1).  Public sector security teams are under competitive pressure to upgrade their program management efforts. They are held accountable for designing and implementing updated practices aligned with current requirements.  Updating your PCI security program—both in terms of design and evaluation—does not need to be a complex, lengthy and costly process.

Join our 2024 PSR webinar to hear from our experts about:
- how to address the biggest limitations of annual compliance reviews.
- how to build specific, measurable and quantifiable metrics to track progress toward goals and objectives.
- how to measure program performance and develop the capabilities to keep stakeholders informed on the status and progress of achieving the overall goal of PCI security compliance

2024 Payment Security Report for Public Sector

Compliance management requires an investment of resources. More than ever before, organizations need to apply management methods that offer clear visibility and perspective to deliver necessary work as economically as possible. How do you know that you are getting the right work done in the right manner to effectively help secure your payment card data and maintain sustainable compliance? How should organizations measure security control effectiveness, report the return on investment, and express the business value of their PCI security program?“

Join our Verizon 2024 Payment Security Report release webinar to learn more about:
- The methods and concepts highlighted in this report and how they can help organizations design coherent program performance measurement and evaluation plans, focusing on what matters, as well as simplifying security compliance operating environments.
- Essential elements of program design based on an actionable strategy and how to overcome the complexities of PCI security compliance management.
- Critical importance of evaluating each aspect of your security program—starting with an assessment of the planning and design of the program as well as analyzing the overall ongoing performance and outcomes.

2024 Payment Security Report: Succeeding with PCI DSS v4.0 post-implementation measurement and evaluation

Connectivity to the internet is critical for government agencies and public sector organizations to support their workforce and deliver services to the people they serve.

However, going beyond faster data speeds, what are the true operational benefits of enhancing primary connectivity and deploying secondary connectivity? What do you need to consider to plan your internet infrastructure for today and tomorrow?

In this episode of “Talking Tech with Rose,” we are joined by Dmitriy Kupershtok, Senior Solutions Partner at Verizon. Rose and Dmitriy will discuss:

- What are some key factors driving network modernization today? 
- What is Fixed Wireless Access or FWA?
- What are some use cases or scenarios where wireless internet provides operational benefits?
- How can public sector organizations get started?

There will be time at the end to answer your questions.

Hosted by: Rose Mata
Joined by: Dmitriy Kupershtok

For more information on the solutions discussed on this Webinar, visit:
Verizon Public Sector
https://www.verizon.com/publicsector/

Public Sector Connectivity: Planning your internet infrastructure for today and tomorrow

Learn how to leverage automated systems and technologies to optimize storage, streamline operations, and enhance overall efficiency in the next generation of warehouses with our industry leading speakers.

Our experts explore key technologies used in warehouse modernization with a clear emphasis on business profitability. Today's warehouses face several challenges including operational inefficiencies, safety and productivity issues. This webinar addresses these and other top challenges, demonstrating how advanced technology can offer effective solutions.

You’ll also hear about:

- From pilot to reality: Explore case studies on how Verizon's high-speed and low latency private 5G network helps automate warehousing operations.
- Future of warehousing: Discover Bosch's innovative “Warehouse of the Future Model” for digitally transforming warehouse operations to boost efficiency and adaptability.

Envisioning Tomorrow: Building Next-Gen Automated Warehouses

Organizations' security teams say they know when employees use their personal devices for work, a practice called BYOD (bring your own device). Ivanti’s research suggests otherwise.  What does it take to run a best-in-class cybersecurity organization and what do the most effective organizations do differently?

Join our experts from Ivanti and Verizon to learn more about:
- The persistence of remote and hybrid work and what impact that has on asset management, BYOD and cybersecurity
- Modern device management, modern work enabled for mobile
- What to look for when sourcing a vendor to provide your security before a security breach
- Addressing the pain points of a triple digit increase year over year in the exploitation of vulnerabilities

Minimize risk: get better wireless visibility & control

Verizon’s MSI 2024 report states that 89% of respondents believe organizations need to take mobile device security more seriously. With threat actors targeting mobile devices as a way to bypass an organization's security controls, organizations must be able to detect and respond to the full range of mobile threats,  from SMS phishing attacks to malicious applications and network compromises. Join  experts from Lookout and Verizon to learn why breaches are now happening in minutes, not months. 

Join us to learn about: 
- How the traditional cyber kill chain has evolved to exploit mobile users
- Why attacks utilizing a mobile device are increasing
- What makes your organization vulnerable to a modern-day attack 
- Why stopping breaches requires the ability to identify anomalous data movements
- The three key capabilities you need to defend against modern breaches

The Modern Kill Chain: How Attacks Have Gone From Months to Minutes

Remote work and cloud computing define the modern workplace, and IT and security challenges are evolving rapidly, especially on mobile. The rising mobile threat landscape and the increasing prevalence of phishing attacks make it imperative for organizations to ensure their mobile devices are secure. Did you know that many mobile devices in organizations go unprotected? Jamf is not only a leader in mobile device management and security,  but also a pioneer as a fully remote-first company.

Don’t miss this opportunity and join our  webinar with Jamf and Verizon to learn:

- How Jamf is innovating and enhancing ‘manage & secure’ solutions to stay agile and elevate mobile security.
- Learn about our cutting-edge approaches in Content Filtering, Mobile Threat Defense, and ZTNA delivering a zero trust experience we call Trusted Access.
- See how Jamf solutions effectively combat mobile threats and phishing attacks, with comprehensive protection for all mobile devices in your organization.
-How Jamf is helping organizations simplify mobile security for work and protect their mobile workforce in this new era of anywhere work.

Anywhere work is our new reality; A modern workplace needs modern mobile security

Top companies are revolutionizing their contact centers to prioritize revenue generation without compromising customer experience. Join Verizon’s Bob Schafer as he sits down with Seth Marrs, Principal Analyst at Forrester, to explore how it’s being done using simple yet powerful strategies.

You’ll learn:

Why contact centers are shifting their focus from cost reduction to revenue generation
How to adjust metrics and KPIs to align with a revenue-focused model
Strategies to identify and capitalize on prime sales opportunities during the buyer’s journey
The role of AI, analytics, and digital marketing in driving qualified sales calls
Best practices for optimizing agent training and coaching to maximize conversions

Don't miss this opportunity to gain valuable insights and learn how you can help turn your contact center into a new avenue for revenue. 

Bob Schafer, Senior Marketing Manager,  Verizon
Seth Marrs, Principal Analyst, Forrester

Turning Your Contact Center into a Revenue Center

Contact Center

Revenue

Analytics

Cost Reduction

Verizon

The marketing operations and automation community on BrightTALK is composed of thousands of marketing automation professionals. Learn and share best practices for marketing campaign analysis, outbound marketing and lead creation with hundreds of on-demand webinars and videos. Increase your engagement and fine tune your funnel management strategy by asking questions during live, interactive webinars with marketing automation peers and industry leaders.

Marketing Operations and Automation

Get powerful marketing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which marketing strategies and techniques are driving customer and revenue growth.

Marketing

The marketing community on BrightTALK is made up of thousands of engaged marketing professionals. Find relevant webinars and videos on marketing strategy, branding and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Welcome to the virtualization community on BrightTALK! Whether it affects servers, storage, networks, desktops or other parts of the data center, virtualization provides real benefits by reducing the resources needed for your
infrastructure and creating software-defined data center components. However, it can also complicate your infrastructure. Join this active community to learn best
practices for avoiding virtual machine sprawl and other common virtualization pitfalls as well as how you can make the most of your virtualization environment.

Virtualization

Welcome to the mobile computing community on BrightTALK! With the consumerization of IT and the widespread adoption of mobile devices across the globe, mobile computing has become an important part of many people's lives in a culture of bring your own device (BYOD). With mobile devices doubling as work phones and more employees working from home, businesses need to provide secure access to data and work applications from anywhere at any time. Join this growing community and hear from industry thought leaders in webinars and videos as they share their insight on mobile computing research and trends.

Mobile Computing

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

The data center management community focuses on the holistic management and optimization of the data center. From technologies such as virtualization and cloud computing to data center design, colocation, energy efficiency and monitoring, the BrightTALK data center management community provides the most up-to-date and engaging content from industry experts to better your infrastructure and operations. Engage with a community of your peers and industry experts by asking questions, rating presentations and participating in polls during webinars, all while you gain insight that will help you transform your infrastructure into a next generation data center.

Data Center Management

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

The unexpected nature of natural disasters and other disruptive events means that preparation is key to managing disaster recovery and business continuity planning. Join the business continuity and disaster recovery community for live and recorded presentations discussing best practices for business continuity planning, disaster recovery programs and business continuity management. Learn from BCDR experts to develop your critical infrastructure and gain insight into tactical solutions to your BCDR issues.

Business Continuity / Disaster Recovery

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

Network infrastructure professionals understand that a reliable and secure infrastructure is crucial to enabling business execution. Join the network infrastructure community to interact with thousands of IT professionals. Browse hundreds of on-demand and live webinars and videos to learn about the latest trends in network computing, SDN, WAN optimization and more.

Network Infrastructure

Welcome to the big data and data management community on BrightTALK. Join thousands of data quality engineers, data scientists, database administrators and other professionals to find more information about the hottest topics affecting your data. Subscribe now to learn about efficiently storing, optimizing a complex infrastructure, developing governing policies, ensuring data quality and analyzing data to make better informed decisions. Join the conversation by watching live and on-demand webinars and take the opportunity to interact with top experts and thought leaders in the field.

Big Data and Data Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Happy employees make productive employees. HR managers are now finding that compensation and benefits alone cannot keep employees happy; they also need nurturing through proper training and development. Join the BrightTALK talent management community to learn how to engage and retain your best talent by providing them with the tools and rewards they need to enhance their performance and reach their potential.

Talent Management

Get powerful learning and development insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge in the field.

Learning and Development

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

Get powerful manufacturing insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on strategies and techniques to accelerate production cycles while increasing efficiencies and improving profitability.

Manufacturing

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Turning Your Contact Center into a Revenue Center

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