The Consumer Duty has transformed the landscape of the financial services industry, demanding a paradigm shift as firms work towards the higher standard of conduct required for their retail customers. While significant strides have been made, the journey continues. Join KPMG's Consumer Duty experts for an insightful session exploring the evolving regulatory expectations and navigating the path to achieving good customer outcomes.
This thought-provoking discussion will delve into:
Introduction to the Duty and regulatory expectations (4 outcomes and cross cutting rules)
Progress and where firms are expected to be at by July 2024 (including the Board assessment, evidential framework, open and closed book reviews and culture)
Continued areas of focus beyond July 2024 (leveraging data and technology to embed the Duty)
The session will be 1 hour and there will be an opportunity for Q&A. Following the session, attendees will have a deeper understanding of the regulators expectation in regards to embedding the Duty into their respective business.