Digital era has begun, and previous months proved to us all how important it is to be agile, remote and secure at the same time. But going digital means a lot more than migrating from paper to e-documents internally. To be beneficial from paperless phenomenon, organizations have to extend their business processes to customer in digital manner. That means there must be a way to identify, onboard and serve the customer with tailored, flexible and simply the best service ever. No matter the time and the distance, nor the device the customer uses. Engaged in social innovation and digital data processing for long time, Hitachi knows this path. This session has been designed to share our experience and demonstrate top class solutions able to deliver such modern reality out of the box. We encourage you to join this path of innovation.