Two experts from the ETSI Special Committee USER, will present results of their work on future solutions for a new role of users and consequently providers. This presentation, based on the results of two surveys and the analysis of several use cases, introduces a generic model for this new approach. The webinar also introduces the concepts of composition of services and of “as a service”, including the definition of profiles. A special attention has been drawn on security, data protection, privacy and Quality of Experience.