IT Support Outsourcing in 2023: Rising Above the Typical Challenges

IT Support Outsourcing is at an inflection point, and there are no shortage of stumbling blocks to navigate. How do we clear these hurdles and journey towards successful IT Support Outsourcing relationships? It's time to dissect and address the issues that can make or break the outsourcing experience. Previously, we highlighted the 11 common failure modes of IT outsourcing relationships, shedding light on complex challenges from vendors over-promising and under-delivering, to governance deficits, contract misalignments, and the confusing mesh of data and analysis. However, we've barely scratched the surface of these issues. Now, Jeff Rumburg, a seasoned veteran of the IT industry, returns for an in-depth exploration of these challenges. Leveraging over three decades of experience, Jeff will dive into real-world case studies, analysing these obstacles and providing practical solutions to overcome them. In this enlightening webcast, you'll get to: - Review the 11 major failure modes in IT outsourcing relationships and their impact on performance. - Unearth effective strategies to dodge these pitfalls and ensure a mutually beneficial outsourcing contract. - Understand how to decipher vendor reports and interpret the underlying metrics. - Learn how to establish a non-zero-sum perspective in an IT outsourcing contract, fostering a mindset of shared success. - Discover how to foster continuous improvement, increase transparency, and reduce turnover in outsourcing projects. Don't miss this opportunity to go beyond the surface-level challenges and dig into the root causes. Join us to uncover how to future-proof your IT Support Outsourcing and harness the potential of IT Service and Support in 2023.