A 10-Year Trend in Contact Center Performance - Benchmarks Tell the Story

Are you struggling to keep up with the rapid evolution of the contact center industry? Do you feel like you're falling behind on key trends and unsure of how to position your contact center for future success? If so, you're not alone. Many contact center leaders are challenged by the changing landscape and unsure of how to navigate the complex drivers of contact center performance. In this webcast, Jeff Rumburg, a 30-year veteran of the Contact Center industry, will share industry data that illustrates key trends in contact center performance. Additionally, Jeff will reveal the underlying drivers of these trends and their implications for the future of contact center performance, including what today’s KPIs tell us about the future, the impact on people, process, and technology, and how to position the contact center for future success. Attendees will learn: • How to use industry data and benchmarks to assess and improve your contact center performance • The underlying drivers of contact center trends and their impact on people, process, and technology • Strategies for positioning your contact center for long-term success in a rapidly changing environment • And much more! Don't miss this opportunity to stay up to date on the latest trends and benchmarks in contact center performance. Register Now!