Service Desk Outsourcing in 2023: Megatrends and Best Practices

Are you frustrated with your service desk outsourcing arrangements? Do you feel like your vendor is consistently out of compliance with the terms of the contract? If so, you're not alone. In fact, win-win outcomes are achieved in fewer than 5% of IT outsourcing relationships, with most falling into the lose-lose category where both the client and vendor are disappointed or deeply frustrated. In this new webcast, Jeff Rumburg, a 30-year veteran of the IT industry, will share insights on the common challenges and pitfalls faced by both clients and vendors, as well as best practices for success. During this webinar, you’ll learn: • How to identify and address the root causes of dysfunction in outsourcing relationships • Best practices for aligning vendor and client goals and objectives • How to effectively govern vendor contracts to ensure compliance and successful outcomes • Strategies for improving communication and collaboration between clients and vendors • Techniques for analyzing vendor reports and using metrics to drive continuous improvement • And much more! Don't miss this opportunity to gain valuable insights and take your service desk outsourcing to the next level in 2023. Register now!