Name: Digital CX in 2020: Cracking the Code on Data
Start: 2018-03-27T16:00:00Z
End: 2018-03-27T16:00:44.000Z
Location: BrightTALK
Rating: 5

NTT DATA offers business and technology services, from consulting to connectivity, serving clients and industries around the world.

In today’s rapidly evolving digital landscape, enterprises face mounting complexity — from hybrid IT sprawl and fragmented identity ecosystems to expanding AI-driven attack surfaces. This session explores how organizations can achieve digital resilience through the convergence of AI, hybrid cloud security, and modernized operations.

 

Cisco and NTT DATA will unpack how hybrid mesh security architectures deliver unified visibility and policy enforcement across on-premises, cloud, and edge environments. We’ll discuss how Zero Trust has evolved from access control to a resilience enabler, transforming identity into a dynamic defense layer. The conversation also examines the duality of AI in cybersecurity — both as a powerful automation enabler and a new frontier of risk requiring secure AI lifecycles.

 

The session culminates with strategies for SOC modernization, showcasing how AI-powered analytics and managed operations are helping global organizations shift from reactive detection to predictive defense. Attendees will gain actionable insights into building adaptive, measurable, and business-aligned security postures.

 

Together, Cisco and NTT DATA demonstrate how to operationalize resilience — integrating technology, intelligence, and expertise to empower secure, agile, and AI-ready enterprises.

AI-Enhanced Security for the Hybrid Enterprise: Better Together with NTT DATA & Cisco

Contact centers are no longer just a cost of doing business — they can be strategic engines for growth. In this webinar, you’ll discover how agentic AI is revolutionizing business process services by turning contact centers into intelligent value hubs.

Learn how autonomous AI agents can handle up to 65% of interactions, reducing operational costs while improving efficiency and elevating both customer and employee experiences. Explore cutting-edge capabilities like omnichannel routing, AI first responders, real-time voice mining, predictive SmartCX analytics, and self-learning RAG models—all designed to make every interaction smarter, faster, and more human.

Key takeaways:
• How agentic AI accelerates resolution times and improves service quality
• Ways to increase customer loyalty and scale growth across the enterprise
• Practical examples of AI-driven transformation in contact centers

From Cost Center to Value Driver: Transforming Contact Centers with Agentic AI

Connected medical and operational devices are transforming care delivery and drug development, but they also introduce critical vulnerabilities. This session explores how to secure the Internet of Medical Things (IoMT) and Operational Technology (OT) across hospitals, labs, and manufacturing environments. Learn how to assess risk, segment networks, and implement scalable protections for infusion pumps, imaging systems, smart dispensers, connected labs, and more.
 
In this session, NTT DATA's Principal Security Consultant, former Principal SANS Instructor and course author Kevin Fiscus will address:
•  Common vulnerabilities in IoMT and OT environments, from legacy systems and unmodified defaults to weak authentication and unencrypted data
•  The current threat landscape facing IoMT and OT devices including AI-powered attacks and attacker
•  Real-world examples of what happens when IoMT/OT security fails
•  Best practices for assessing risk, segmentation, zero trust architectures, monitoring, and high-fidelity attack detection in clinical and manufacturing settings
•  How to align device security with medical and pharma-specific compliance frameworks

Vitals & Value at Risk: Securing IoMT and OT Across Healthcare and Life Sciences

Network and security teams have traditionally worked in silos, using separate tools that create visibility challenges and operational gaps. As organizations pursue network transformation, CISOs and CIOs must bridge these divides while managing threats, cloud migration, and AI adoption.
 
This session explores how security leaders can support network transformation through convergence strategies that align security and networking goals. Experts from Palo Alto Networks, NTT DATA, and Omdia discuss SASE’s role in modernizing infrastructure, vendor consolidation versus multi-vendor strategies, and balancing security needs with transformation objectives.
 
· Navigating differing priorities between network and security teams
· Reducing complexity and strengthening security through platformization
· Securing AI usage and leveraging AI tools
· Integrating security with network transformation
 
Watch this webinar for insights on aligning network transformation with security effectiveness.

What CISOs and CIOs Need to Know to Secure the Modern Network

In today’s digital-first world, enterprises face mounting challenges in keeping networks secure, agile, and optimized for performance. From managing increasingly complex infrastructures to mitigating evolving cyber threats, IT teams are under pressure to deliver more with fewer resources. This 40-minute webinar, hosted by NTT DATA and Cisco, explores how managed services for networking and security can help organizations achieve greater resilience, scalability, and efficiency. 

Attendees will learn how the combination of NTT DATA’s global expertise in managed services with Cisco leading technology can deliver end-to-end visibility, proactive threat defense, and seamless network performance. We’ll share practical use cases, explore emerging trends, and demonstrate how organizations can accelerate digital transformation while reducing operational complexity. 

Whether your focus is modernizing the network, strengthening security, or driving innovation, this session will provide actionable insights into how NTT DATA + Cisco managed services can help future-proof your business.

Beyond IT Complexity: Unlocking Value with NTT  DATA Managed Networking and Security Services Powered by Cisco

Watch the first on-demand session of NTT DATA’s healthcare learning series: Strengthening network observability for AI-driven healthcare operations.
 
Healthcare organizations are under constant pressure to ensure uptime, protect patient data, reduce caregiver burnout, and streamline operations. A mature network observability model is key to achieving these goals, enabling faster incident resolution, proactive issue detection, and improved IT team productivity.
  
But with a growing landscape of tools and data, how do you avoid alert fatigue and extract actionable insights?

In this session, Joe Maisel, one of NTT DATA’s leading experts in network observability, will walk through:
• The current observability tool landscape in healthcare.
• How to integrate data across systems for a unified view.
• The role of AI in reducing noise and surfacing what matters.
• Practical steps to build a scalable, mature observability model.
 
Watch the webinar today and take the next step toward a more resilient and intelligent network.

Strengthening Network Observability for AI-Driven Healthcare Operations

AI is driving unprecedented productivity gains – yet the risks are escalating.

Join Matt McClain and Kevin Fiscus for a dynamic fireside chat as they explore how enterprises can harness AI’s benefits while embedding universal trust and robust security. Discover how NTT DATA and Cisco’s joint SASE solution empowers organizations to innovate securely, ethically and efficiently.

Securing tomorrow’s enterprise: Navigating AI driven threats with NTT DATA and Cisco

Cybersicherheit sollte vieles sein: widerstandsfähig, robust, intelligent, proaktiv. Was sie nicht sein sollte, ist kompliziert, ineffektiv und teuer – letzteres ist sie fast immer. Im Webinar zeigen NTT DATA und Cisco, dass es auch anders geht - mit Sicherheit, die besser für die Benutzer, einfacher für die IT und sicherer für alle ist!

Am Beispiel praktischer Use Cases erfahren Sie, wie Sie mit Cisco Secure Access und den passenden NTT DATA Services Ihre hybride Belegschaft und damit Ihr Unternehmen mit agiler Cloud-Security besser schützen, wie Sie damit ein universelles Erlebnis schaffen, das alle BenutzerInnen sicher mit jeder Anwendung verbindet und wie Sie zusätzlich auch noch Bereitstellung und Betrieb vereinfachen.

Sicherheit ohne Kompromisse: Wie Cisco Secure Access den Weg zu Zero Trust vereinfacht

A webinar organized by IDC with NTT DATA and Cisco on "Wired for Intellience: Modernising healthcare infrastructure with AI-ready networks"

Modernising healthcare infrastructure with AI-ready networks

A joint webinar hosted by IDC with NTT DATA and Cisco on powering the future of intelligent manufacturing with AI-ready networks

Powering the future of intelligent manufacturing with AI-ready networks

A joint webinar hosted by IDC with NTT DATA and Cisco on accelerating AI in the Financial Services industry

Accelerating AI in FSI with network modernization

Are your software licenses underutilized? Is inadequate or outdated hardware inhibiting your innovation efforts? In today's fast-paced digital landscape, effective software and hardware lifecycle management is not just a necessity but a strategic advantage for IT leaders.
Join our expert speakers to hear best practices for navigating growing complexity and costs, insights on the role of AI in lifecycle management, and five practical steps to optimize performance and maximize return on investment for your essential infrastructure

The CIO Agenda: Maximizing Infrastructure Technology Investments

Join us for an insightful webinar where industry experts Vikesh Gumpalli and Jason Lish delve into the evolving landscape of enterprise security in the age of AI. Despite the advancements in AI, security remains a critical issue with many enterprises experiencing a decline in their security posture over the past two years. This webinar will explore how to stay ahead of security challenges amidst rapid changes in IT infrastructure, including cloud and hybrid cloud environments.
 
Key topics include:
 
• The impact of AI on enterprise security today.
• Balancing innovation with governance and maintaining a security-first mindset.
• Tools and strategies for leveraging AI to enhance security, including the recent release of Cisco AI Defense.
• Insights on how to maximize the ROI on security investments by properly adopting and integrating security technologies.
 
Don't miss this opportunity to gain valuable insights and practical strategies for enhancing your organization’s security posture in the age of AI.

Enterprise Security in the Age of AI

Ignite tomorrow, today.

The best way to make your vision a reality is by working with people you trust. With a broad portfolio of services, deep industry expertise and unmatched capabilities, you can trust us to help you meet tomorrow’s challenges with today’s solutions. Because if you want to change the world for the better, the time to start is now.
 
We serve 75% of the Fortune Global 100 and are committed to helping you innovate, optimize and transform for long-term success.

AI Driven Secure Networking: Real world success stories to empower your journey

Despite the frequent discussion of digital transformation over the last decade or more, this process is a journey and not a destination. In fact, 60% of organizations identify as being “in process” or “just beginning” with their digital transformation efforts, according to recent research by Enterprise Strategy Group (ESG).

In this session led by Scott Sinclair, Practice Director at ESG, you’ll gain analyst insights into the state of digital applications and business services and discover the important role they play in the rapid digitization of business. With competitive pressure only increasing, now is the time to prioritize the growth potential of business process re-engineering.

Tune in now to learn why the adoption of new technology alone does not deliver the expected ROI without the complementary transformation of processes.

Speakers:
- Drew Gregory, Offering Leader, Digital Application Services, NTT DATA
- Basudeb Bhaumik, Senior Director of Digital Solution and Transformation, NTT DATA
- Scott Sinclair, Practice Director, Enterprise Strategy Group

The Business Advantage of Integrated Application & Business Process Services

Get started with Microsoft 365 Copilot: Transforming modern workplaces

Transforming modern workplace with Copilot for Microsoft 365

The recent IT trends witnessed the introduction of new-age tools and technologies in the digital workplace, empowering businesses to meet their objectives and adapt to a hybrid working model. Artificial intelligence (AI), Gen AI and automation are deemed indispensable in boosting productivity and enriching the employee experience. However, as the modern workplace is evolving, technology experts are striving to identify optimal strategies and best practices. 

Join us in a conversation on constructing a digital workspace with zero incidents, utilizing intelligent automation to optimize IT operations and enhance employee productivity.

Building a Zero-Incident Digital Workplace

With hybrid work gaining more traction, enterprises are also building their back-to-office. In such scenarios, enabling a distributed workforce comes with its own set of challenges to ensure productivity. Modernizing Virtual Desktops on the cloud can help enterprises deliver appropriate access to computing resources with the right level of security.  Watch the video to learn from the experts from Microsoft and NTT DATA about –  
1. Understanding Cloud-based virtual workspace solutions like Azure Virtual Desktop and Windows 365 
2. Exploring various industry-based use cases  
3. How to choose the right solution for your organization 
4. Cost considerations and approach to rapid deployment

Virtual Workspace: Elevate Your Virtual Desktop Infrastructure on Cloud

Today, 27% of consumers are willing to share personal data for more financial guidance and a more personalized digital customer experience. Of those consumers, more than 60% are willing to share data from their Uber, OpenTable and Facebook accounts; online/in-store retail purchases; and frequent flyer programs, etc. 

This webinar will dive into the findings of NTT DATA Services’ national research study entitled, “Digital CX in 2020: Cracking the Code on Data,” with customer experience expert, Lisa Woodley.

Digital CX in 2020: Cracking the Code on Data

Webinar and Video Strategy

Digital Experience

Customer Experience

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Social Media Marketing

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Marketing

Welcome to the virtualization community on BrightTALK! Whether it affects servers, storage, networks, desktops or other parts of the data center, virtualization provides real benefits by reducing the resources needed for your
infrastructure and creating software-defined data center components. However, it can also complicate your infrastructure. Join this active community to learn best
practices for avoiding virtual machine sprawl and other common virtualization pitfalls as well as how you can make the most of your virtualization environment.

Virtualization

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

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Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

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Business Intelligence and Analytics

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Application Management

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Network Infrastructure

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Big Data and Data Management

Get powerful end user computing insights from influential EUC experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on effective approaches to get non-programmers to create working applications.

End User Computing

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Information Technology

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HR Strategy

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

The medical research community on BrightTALK brings together medical and research professionals. Find relevant webinars on medical research, laboratory science, continuing medical education and more presented by recognized medical researchers. Join the conversation by participating in live webinars and round table discussions on the latest in medical devices, medical research practices and trends in the healthcare industry.

Medical Research

Thousands of healthcare IT professionals compose the health IT community on BrightTALK. Learn alongside them with relevant webinars on healthcare IT compliance, big data in healthcare and IT solutions for healthcare organizations. Join the conversation by asking questions and engaging with other participants during live webinars and organized discussions.

Health IT

Get powerful life science insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on strategies and initiatives to accelerate the transformation of U.S. and global health care from a volume- to value-based marketplace.

Life Sciences

Healthcare

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Internal audit and compliance professionals are facing increasingly stringent regulatory requirements when it comes to compliance reporting and internal control procedures. Join the audit and compliance community to learn best practices from thought leaders on topics such as regulatory compliance, internal audit checklists and audit program strategies.

Audit and Compliance

Get powerful banking and treasury insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on hot topics such as digital banking, payments disruption and non-bank competition. Learn how the latest treasury management strategies are helping to mitigate operational, financial and reputational risk.

Banking and Treasury

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Finance

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

Leadership

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CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Digital CX in 2020: Cracking the Code on Data

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NTT DATA