Microsoft Teams and Real Time Visibility

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Presented by

Jason Andrews, Head of Platform Product, IR ; David Badet, Growth Marketing Manager, IR

About this talk

Microsoft Teams and Real Time Visibility - You can’t fix what you can’t see Join Jason Andrews, IR head of platform product, and David Badet, IR Growth Marketing Manager for a talk about Microsoft teams and Real Time Visibility for collaboration tools. Jason will help you understand how the visibility into service/component quality is highly critical because they are more likely to fail than the collaboration platform itself. He'll also show you why one single tool to gain visibility of each ecosystem component saves time and makes it easier to identify and resolve problems. While using multiple collaboration tools, there are shared components amongst the platforms that impact one or all platforms e.g. network. Discover why an end-to-end ecosystem view is critical in understanding how each component relates to, and impacts each other (upstream and downstream impact).
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The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity. More than 1,000 organizations in over 60 countries rely on IR’s experience management solutions to optimize their business-critical systems. We provide insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should. For further information on IR, visit www.ir.com.