Operational excellence is more important than ever in today’s omnichannel retail environment. Heightened customer expectations and more competition across the various channels will swiftly unravel retailers who fail to deliver on their promises. This has led retailers to explore which operational excellence strategies best support the evolution of physical stores and the multidirectional workflows required for omnichannel retail. To achieve this end, retail software offers indispensible tools – integrating the data, operations, and technology – which are prerequisites for operating successfully in an omnichannel environment.
What you will learn:
This webinar reviews the main principles of operational excellence and why they are essential in omnichannel retail. You will learn how a modern commerce platform such as Openbravo can help you apply the principles of operational excellence and to make your omnichannel retail business thrive.