[Ep.4] The Pathway to IT Proactivity

We’re over halfway through 2021, and it is becoming increasingly clear that hybrid working is here to stay. As such, employees should be able to rely on a seamless digital experience that enables them to effortlessly collaborate with colleagues and remain productive. Yet too often IT support is slow to solve employees’ problems and eventually these issues can go unreported, causing long term frustrations and lack of progress and innovation. In order to gain employees’ trust - and alleviate pressure on IT teams - a proactive approach is key. Like all worthwhile endeavors, the shift to a proactive IT strategy requires fundamental change, and the pathway may seem fraught with obstacles. However, with the right strategy and implementation, rapid innovation is achievable. In episode 4 of ‘Digital Employee Experience: The New Way of Working’, we take a dive deeper into the practical steps IT leaders can take to empower their IT teams and employees, by creating a truly proactive Service Desk. Join us to learn: - How to conduct an accurate assessment of your current service management set-up that can help you build toward a proactive approach - What to include in your proactive IT checklist that can rebuild employee relationships with the service desk - The potential hurdles your company may face in implementing a practice ITSM strategy - and how instilling an agile mindset is the key to overcoming them - The importance of real-time analytics in support services and how to incorporate them seamlessly Host: - Chuck Piotrowski - Founder, PIOT Guest: - Tim Flower, Global Director of Business Transformation, Nexthink