Optimize Member Experience and Loyalty with Next Generation Service

Members today expect healthcare companies to connect with them as individuals, not account numbers. Today’s consumers want to connect quickly and easily with their insurance plan, and they reward companies who become partners in improving their healthcare experience. Join us to learn how health plan leaders are using the Salesforce Member Connect solution to create a personalized and responsive service experience. From enrollment, member services, and medical management to benefits and claims, customers are providing mobile, social, anywhere, anytime service across channels to attract and retain members. In this webcast you’ll hear and see how Payers like Health Care Services Corporation (HCSC) are using Member Connect to deliver a ‘service-first strategy’ to: •Transform their telesales operations •Manage a 500% increase in inbound calls •Improve sales of major medical and short term plans by as much as 200% We will also provide a live demo of Member Connect, and share how you can deliver a connected member experience.