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Build a Real-Time Customer 360 Solution with Confluent and Google BigQuery
Tracing and understanding a customer's journey across all channels is challenging for many businesses. But a unified customer view is essential to create
personalized and sophisticated interactions across every touchpoint. In today's competitive markets, this level of personalization is often the difference
between a click and a scroll. Confluent's data streaming technology and Google BigQuery's advanced data analytics together provide a streaming architect…
AI for Forms
Forms just got a lot smarter. AI has been added to our most popular product, Formstack Forms. Discover how AI can assist your form creation, saving you
dozens of hours along the way. In this session, you can expect to gain: - Expert Insights: Dive into real customer use cases. - Time-Saving Tips: Compare a
traditional form build to that of AI. - Live Demos: See best practices for leveraging AI. With AI for Forms, we’re putting your busy work on autopilot.
Matching for Faster Resolution
Danny Cox, Vice President of Guest Services at Breeze Airways, shares how they prioritize customers by addressing real-time needs. Discover how they’re
empowering their agents to revolutionize customer service in the airline industry.
The Value of Hyper-Personalization: Instantly Capture Your Audience’s Attention
Today’s consumers are constantly bombarded with messages and information. Capturing and keeping their attention requires a level of hyper-personalization
that resonates with their unique preferences. Customer data platforms (CDPs) that collect and unify data in real time can arm marketers with the agility and
responsiveness they need. - Uncover how to better connect your data to better connect with your customers from Tealium CMO Heidi Bullock. You’ll find ou…
Unlocking Retail's Future: CDPs and the Power of Data-Driven Strategies
Discover how Customer Data Platforms (CDPs) are transforming the retail landscape by unifying customer data, enabling personalized experiences, and
enhancing engagement across digital and physical channels. This session will cover major retail trends, practical CDP applications, and the power of artificial
intelligence in optimizing customer journeys. Learn how CDPs enable retailers to deliver real-time, data-driven personalization that boosts loyalty and drives…
Content and Experience Management with AI
With IT and Marketing under pressure to offer customers more personalized experiences and to respond quickly to market dynamics, the definition of great
content has evolved from what works well in a single format to what works well in an omnichannel, real-time environment. In this session, we’ll talk about
how teams can create better content more quickly while reaching customers wherever they are, in real-time and with content that resonates with their uni…
Customer Data Platform: Real Time Insights and Personalisation
The webinar will discuss the benefits of using a real time Customer Data Platform. Overview of key topics that will be covered during the webinar: - Quick
"What is Real Time?" - Real Time vs Batch - When to use each ? - Real Time Insights using a Walnut demo on Treasure Bikes - Real Time Personalisation
continuing the Walnut demo on TB
How Fullstory makes every click count with Google Cloud
FullStory is a leader in digital experience analytics, capturing user events and signals that help its customers understand the sentiment implied by every user
action in real-time and use AI to deliver better personalization outcomes and improved user experiences. Join us to learn how Fullstory weaves large data
streams into actionable insights and for take-home some inspiration on how to take your digital customer experiences to the next level.
Leveraging CX Research to Inform Your Personalization Efforts
As members of the GTM team, each of us impacts the customer experience (CX), either pre-sale, post-sale or both. And while, in our particular roles, we may
not spend much time thinking about the impact we have personally on that experience, we’d have to admit that it is very real. Of course, the people who
probably think about CX more than anyone else are those either building CX solutions or those looking to implement them. That’s why for this session, we’r…