IT as a Service

ITSM was the unsung hero of 2020 and 2021, helping businesses hold the fort during the switch to remote and then hybrid working. And with Gartner
predicting that IT organizations are set to overspend on ITSM tech by $750m in 2023, it seems that ITSM teams are finally getting their dues. Yet with the se……

IT service desks have traditionally been viewed as a cost center, called upon in times of employee problems. However, advancements in machine learning, AI
and Robotic Process Automation coupled with the shift to hybrid working means that the modern service desk can - and needs to - offer so much more. No……

IDC predicts that direct Digital Transformation (DX) investment will reach $6.8 trillion in 2023, and already a key driver of an organization's DX journey, ITSM’s
role looks set to grow even more in 2022. Yet knowing how ITSM can help deliver a successful Digital Transformation initiative is different to understanding t……

Stay up to date on the latest trends and technologies in IT service management (ITSM), including AI-driven service management, cloud ITSM solutions, and
IT-style automated workflows for non-IT departments.…

ITSM has been helping businesses manage the risks of new security threats since its inception, but in 2022 it’s become clear that ITSM’s role in the fight
against ransomware, malware and hackers cannot be minimized. With businesses more at risk than ever before due to the digital economy most operate in……

As consumers embrace the digital economy, traditional financial institutions are increasingly turning to FinTech to help them pivot their service offerings
online. By the end of 2022, Finextra predicts that the global fintech market will have doubled in value from 2018, from $127.66 billion to $309.98 billion. ‘Th……