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5 Ways To Improve Self-Service Documentation Experiences
Join Scott Abel and Patrick Bosek for a conversation with Mike Hedblom, Senior Director, Product Documentation at Medallia, about the critical role of
self-service documentation in delivering exceptional customer experiences. In this episode of Coffee and Content, Scott and Patrick will discuss with Mike five
actionable improvements companies can make to their technical documentation websites to dramatically enhance self-service support. Whether you mana…
5 Ways to Serve Your Customers More Efficiently - Using a Customer Portal
Learn from two insider experts who will demo how a customer portal can help you serve more customers using fewer resources. In today’s digital-first world,
your customers expect to find answers to their issues online. When they can’t, they contact you directly—or they leave. Either way, this can be inefficient and
costly. With a modern customer portal, you can provide your customers with what they need while optimising the resources you already have. A customer…
Customer Journeys: 2025 and Beyond
Uncover the future of customer journey mapping with Jim Kalbach, Chief Evangelist at Mural, in our upcoming webinar "Customer Journeys: 2025 and
Beyond". As a pioneer in design and innovation, Jim brings his extensive expertise to explore the evolving role of journey maps in personalization and business
strategy. In this enlightening session, Jim will dissect why many organizations falter when creating effective customer journey maps and reveal key ingredie…
Help That Helps: Improving Self-Service Documentation
Join us for Coffee and Content with Ren Taylor, Director of Growth Marketing at Heretto, as she demystifies the essentials of creating a truly useful help site
based on CODiE Awards criteria. Discover the most frequent mistakes that diminish user experience and learn actionable strategies to address them swiftly.
We'll chat with Ren about how to enhance overall usability and secure quick wins that significantly improve customer interactions with your help content. W…
Discovering the Basics of DITA with LearningDITA
RESCHEDULED FROM JANUARY 19, 2025 Join Sarah O'Keefe for a presentation tailored to technical writers who want to learn how to create DITA content.
You'll discover the essentials of DITA—what it is, why it's crucial for creating structured content, and how it revolutionizes consistency and efficiency in
documentation. By exploring core elements such as topics, maps, and metadata, along with DITA specializations like task, concept, and reference topics, yo…
Unlock AI’s Power InYour Content Strategy
GenAI isn’t the future—it’s the now. Is your content strategy keeping up, or on the verge of obsolescence? This discussion with Amanda Patterson, Senior
Consultant, Comtech Services, cuts through the AI hype to uncover real-world impacts, practical applications, and hidden risks of integrating GenAI into your
workflows. From quality control to metadata mastery, we’ll explore how to stay ahead without sacrificing structure, trust, or user experience. Whether you…
Optimizing Your Content for Generative AI Search
Unlock the secrets of making your content thrive in the era of generative AI search with Andrea Volpini, CEO and co-founder of WordLift. Discover how to
transform your content strategy to leverage semantic search technologies that prioritize context and meaning over mere keywords. In this informative
one-hour webinar, Andrea will level up your SEO approach in the era of generative AI. You'll learn about the importance of optimizing your content not just f…
Ahead of the Curve: Technical Writing, Semantics and AI
Join us for Coffee and Content with Lief Erickson from Intuitive Stack and Rob Morrison from Cisco. We'll explore why structured XML and semantic content
are not just buzzwords but essential tools for effectively leveraging AI. Discover real-world applications of semantic content and understand how technical
documentation teams use Darwin Information Typing Architecture (DITA) to enhance these capabilities. The discussion will also cover the pivotal role of kno…
Docs-as-Code, DITA, or Unstructured Authoring?
Join us for a presentation by Hannah Kirk, The Pink-Haired Content Strategist from Hannah Kirk Consulting. Kirk will demystify the complex world of
docs-as-code, DITA, XML, and unstructured authoring platforms. Whether you're a seasoned content professional or just dipping your toes into technical
documentation, this presentation is tailored to help you make informed decisions about the best tools and practices for your rapidly-evolving business need…
The Benefits of Azure Local and AVD Over VMware and Citrix
In this snippet of Demystifying Microsoft, Nathan Taylor (SVP, Global Microsoft Practice Leader) and Jeremy Santos (Director of Engineering) explain how
Azure Local and AVD can replace VMware and Citrix for managing virtual desktop infrastructure. Azure Local allows businesses to run legacy applications
locally while still benefiting from cloud-like scalability, offering significant cost savings. With AVD, the complexity of managing remote desktops is reduced, …