Customer Success

Discover the latest collection of talks and videos on Customer Success from industry experts.

Attend Summits on Customer Success

Customer Experience Fuels Business Success

Customer Experience Fuels Business Success

Reimagine your customer experience for the digital age, leveraging analytics, data platforms and automation to optimize engagement.

|13 sessions
Elevating Customer Experiences to Create Impact

Elevating Customer Experiences to Create Impact

The customer experience can make or break your company. Learn to craft a customer journey that will build and sustain your business to thrive in the next
generation. The customer experience remains an important factor in determining company success. With new technologies popping up to enhance and im…

|5 sessions
The Future of FinTech: 2022 and Beyond

The Future of FinTech: 2022 and Beyond

As consumers embrace the digital economy, traditional financial institutions are increasingly turning to FinTech to help them pivot their service offerings
online. By the end of 2022, Finextra predicts that the global fintech market will have doubled in value from 2018, from $127.66 billion to $309.98 billion. ‘Th…

|13 sessions
Reach 2021: Demand. Engagement. Impact.

Reach 2021: Demand. Engagement. Impact.

The best marketers use data, insights, technology, and a good dose of luck to seemingly create magic. But, how can senior B2B marketers continue to
predict the future when disruption is the only constant? In our ever-changing, ever-evolving marketing landscape, preparation is key. Join us as some of the…

|33 sessions
Optimal Data Analytics

Optimal Data Analytics

Unleash the power of augmented analytics to optimize core business processes, source new revenue streams, improve customer satisfaction and drive
long-term success

|9 sessions
Enhancing the CX Journey for Maximum Success

Enhancing the CX Journey for Maximum Success

The rise of digital channels has fragmented customer interactions, making it harder to deliver a consistent and personalized brand across all touchpoints. At
the same time, the surge of customer data is overwhelming traditional analytics, leaving organizations struggling to extract actionable insights and missing …

|1 sessions

Watch series about Customer Success

Komprise Customer Success Best Practices
16 episodes
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Komprise Customer Success Best Practices

This series of videos reviews best practices with Komprise for unstructured data management use cases, including Deep Analytics, data tiering, data
migration, performance tuning and more.

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Technology Industry: Put AI to Work for Customer Success
4 episodes
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Technology Industry: Put AI to Work for Customer Success

For Technology providers, strong growth starts with strong customer relationships. However, siloed processes and complex integrations make it difficult for
customer success teams to get the actionable data they need to deliver the value customers expect. ServiceNow enables technology providers to optimize …

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Transform how service teams deliver value across every customer touchpoint
17 episodes
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Transform how service teams deliver value across every customer touchpoint

Increase customer satisfaction, deflect more cases, and maximize efficiency with the most complete platform powered by AI and data — from self-service to
the contact center to the field.

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Build lasting relationships that drive growth with Marketing Cloud
20 episodes
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Build lasting relationships that drive growth with Marketing Cloud

Discover how Marketing Cloud can transform your business approach by enabling you to build enduring relationships with your customers.

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Deliver exceptional customer experiences with Data Cloud
9 episodes
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Deliver exceptional customer experiences with Data Cloud

Form personalised experience to automated workflow

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Elevate your Customer Experiences with ServiceNow
12 episodes
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Elevate your Customer Experiences with ServiceNow

Take your customer service to the next level while controlling operating costs. Resolve issues quickly and delight customers with AI-powered self-service. Set
your agents up for success with real-time information to boost their productivity.

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