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How Publishers Clearing House Uses Feedback to Deepen Customer Relationships (EU)
Publishers Clearing House (PCH) used to be known for balloons and big checks. But now they're known as one of the most trusted data providers around. How
did this happen? Chris Mitchell, VP of Surveys, at PCH will outline how PCH evolved into a top data provider, with the help of a robust feedback and data
collection program. Topics will include how feedback professionals can get better response rates, how technology helps PCH collect data, the importance of…
How Publishers Clearing House Uses Feedback to Deepen Customer Relationships (APAC)
Publishers Clearing House (PCH) used to be known for balloons and big checks. But now they're known as one of the most trusted data providers around. How
did this happen? Chris Mitchell, VP of Surveys, at PCH will outline how PCH evolved into a top data provider, with the help of a robust feedback and data
collection program. Topics will include how feedback professionals can get better response rates, how technology helps PCH collect data, the importance of…
How Publishers Clearing House Uses Feedback to Deepen Customer Relationships
Publishers Clearing House (PCH) used to be known for balloons and big checks. But now they're known as one of the most trusted data providers around. How
did this happen? Chris Mitchell, VP of Surveys, at PCH will outline how PCH evolved into a top data provider, with the help of a robust feedback and data
collection program. Topics will include how feedback professionals can get better response rates, how technology helps PCH collect data, the importance of…
Driving Transformational Change in Safety Management
Businesses are facing many internal and external challenges: rising costs, supply chain disruptions, employee retention, customer retention, market
competition, cybersecurity threats, and more. In this webinar, through how digital transformation through the evolution and explosion of low code application
platforms. We walk you through how to optimize performance monitoring, accountability, emergency type, response type, planning, hazard identification, tr…
The future of Customer Experience: Trends and Strategies for 2025
Join us for an insightful webinar where we delve into the emerging customer experience (CX) trends set to define 2025. Gain actionable strategies and tools
to stay ahead in the competitive CX landscape. What You’ll Learn: -2024 CX Trends Recap: Explore the key transformations that defined customer
experience in the past year and their impact on 2025. -Expert Predictions for 2025: Gain insights from leading analysts about emerging trends, including th…
Put AI to Work for Customer Success
Strong anything-as-a-service growth starts with strong customer relationships. However, siloed processes and complex integrations make it difficult for
customer success teams to get the actionable data they need to deliver the value customers expect. Join us for this webinar hosted by TSIA’s John Ragsdale,
and featuring John Spencer, Head of Technology Industry Go-to-Market for ServiceNow, and Jeremy Hess, Director, Inbound Product Management Technolo…
The future of seamless experiences: Drive contact center excellence in financial services with Microsoft
The contact center landscape is evolving fast — are you keeping up? In this on-demand webinar, explore the latest innovations driving more efficient,
connected, and satisfying customer journeys. See how AI and Microsoft Dynamics 365 Contact Center can help your organization elevate both service and
support with smarter tools and seamless processes. What you’ll gain: • Insights into digital innovation and future trends transforming financial services • R…
Today's Tech and Strategies Behind Enterprise-Wide Loyalty
Watch this webinar for a behind the scenes look at the strategies and technologies that drive successful loyalty throughout the entire customer relationship
and across an organisation. In this webinar, we will pull back the curtains on Salesforce’s approach to loyalty followed by a conversation between an existing
customer and Salesforce Loyalty Management Product leader.
Transform Customer Relationships with Unified Data
In this webinar, we will demonstrate how Data Cloud can help unlock the trapped data within your organization, both structured as well as unstructured, build
that elusive Single View of the Customer and activate it across touch-points with the power of AI. In this webinar, you will: - Learn what is Data Cloud and how
it is an enabler for an effective and trusted AI strategy - Good AI needs Good Data - Explore how it can help you leverage the data and insights present in yo…
Boost Operational Efficiency via a Privacy Risk Management Framework
Establishing a privacy risk management framework will enable you to accurately report on the state of your privacy program, pinpoint needed program
enhancements or instances of noncompliance, and manage your internal governance in a structured and operationally efficient way. The structure needed
within the framework includes aligning 1) the risks your company faces, 2) the controls that mitigate those risks, 3) the laws you are required to comply wit…