Recent talks on Customer Support
The Future of IT Support: Trends and Predictions for 2025
Are you prepared for the future of IT support? Emerging technologies and shifting customer expectations are reshaping the industry. In this webcast,
industry thought leader Jeff Rumburg will explore the trends and predictions that will define IT support in 2025. He’ll discuss AI, automation, remote support,
and other innovations that are transforming the landscape. Attendees will learn how to stay ahead of the curve and position their organizations for success …
5 Ways to Serve Your Customers More Efficiently - Using a Customer Portal
Learn from two insider experts who will demo how a customer portal can help you serve more customers using fewer resources. In today’s digital-first world,
your customers expect to find answers to their issues online. When they can’t, they contact you directly—or they leave. Either way, this can be inefficient and
costly. With a modern customer portal, you can provide your customers with what they need while optimising the resources you already have. A customer…
Evolution of Technical Writing: Transforming to a UX Content Design Team
Discover the transformative journey from traditional technical writing to UX content design in this online presentation from Kelsey Drillen, Director of Content
Design at PointClickCare. Kelsey will guide you through the pivotal shift reshaping how organizations approach user documentation and content creation. In
today’s digital-first world, the demand for seamless user experiences has necessitated a new focus on user-centric content. This session will delve into why …
Transforming The Future: ContentOps In The Age Of AI
Join us for a chat with Scott Abel, The Content Wrangler, about the future of content operations in the age of artificial intelligence. You may know Scott from
his work as a consultant, conference presenter, and talk show host, but in this session, we turn the spotlight back on Scott and ask him what HE thinks about
the future of ContentOps. Abel will explore how AI is reshaping content operations, from creating seamless system connectivity to transforming how conte…
From Legacy to Leading Edge: 4 AI Enhancements from Dialpad for the Future of Customer Support
Join us to discover how Dialpad’s Ai-first next-generation Contact Center is transforming customer support and empowering teams. Jen Grant, Chief
Marketing Officer at Dialpad, will kick off the session with an overview of the current landscape for contact centers and how AI is reshaping the industry.
Fabrice della Mea, Senior Director of Product Management at Dialpad, will showcase four cutting-edge Ai features that are revolutionizing contact center op…
TSIA Tech on Deck: Customer Success still not working? Let’s fix it.
Ready to empower your CS organization with a suite of intelligent workflows that enable them to scale? Join TSIA’s John Ragsdale and Jason Occhialini, Head
of Product, Technology Industry at ServiceNow, for an exclusive TECH on Deck session. These industry veterans don’t hold back, offering a unique
perspective on why most CS organizations still struggle to deliver ROI. You'll leave with actionable strategies to empower your CS org with orchestrated dat…
Under the Hood: Configuring Site to Site VPN with Azure Virtual WAN and CloudGuard Network Security
Using or exploring Azure Virtual WAN and are a Quantum or CloudGuard Network Security customer? And would love to see Site to Site VPN support added?
You are in luck! In this Under the Hood session you will learn how to configure Site to Site VPN with CloudGuard Network Security NVAs deployed within
Azure Virtual WAN extending the capability and ease of use that already exists.
Put AI to Work for Customer Success
Strong anything-as-a-service growth starts with strong customer relationships. However, siloed processes and complex integrations make it difficult for
customer success teams to get the actionable data they need to deliver the value customers expect. Join us for this webinar hosted by TSIA’s John Ragsdale,
and featuring John Spencer, Head of Technology Industry Go-to-Market for ServiceNow, and Jeremy Hess, Director, Inbound Product Management Technolo…
Coming up next
Firebolt Forward: Data Warehousing in the Age of AI
Data Warehousing in the Age of AI - Join us for an immersive exploration of modern data warehousing in the AI era. This comprehensive session begins with a
visionary keynote examining the intersection of AI and data infrastructure, followed by a hands-on product demonstration showcasing Firebolt's cutting-edge
performance capabilities. You'll hear firsthand success stories from our customers who have transformed their data operations. The event concludes with a…
Exploring Intent Data: Driving Revenue through Insights-Driven Strategies
Navigating the modern B2B tech buying cycle is more challenging than ever. Buyers are conducting more self-guided research, expecting highly personalized,
relevant interactions when they do engage with sales. Meeting these elevated expectations requires more than just great sales techniques—it demands
strategic collaboration between marketing and sales, fueled by actionable insights from intent data. In this session, Jat Hayer, SVP of Sales, EMEA (Informa…
Successfully Migrate to the Cloud with Chef and AWS
Cloud migration can be complex, but with the right tools and strategies, you can make it a seamless and successful transition. In this exclusive webinar, you’ll
discover how Chef and AWS can work together to simplify your migration process, improve efficiency, and ensure long-term success. What You'll Learn:
-Best Practices for Cloud Migration: Proven methodologies to ensure a smooth transition to the cloud with minimal disruption. -Security & Compliance: How…
Next-gen access modeling: AI-driven roles for least privilege and zero trust
Step into the future of identity security with SailPoint’s next generation of access modeling, designed to support a least privilege access model and align with
Zero Trust architecture. Powered by AI and machine learning, SailPoint’s innovative tools work at scale to increase the efficiency and accuracy of your
organization’s access model, simplify role creation and management, and adapt to your organization’s evolving needs. Additionally, we will introduce Dyna…
How Sony expanded AIOps insights to Incident Management teams
Fragmented data and processes across IT Operations and Incident Management teams prevent large enterprises from improving data sharing and optimizing
incident workflows. EMA research shows that unifying data between the service desk and operations teams boosts productivity, enhances user experience,
and accelerates issue resolution. In this webinar, we’ll discuss how Sony uses BigPanda AIOps to expand situational awareness from the NOC to Incident M…
Why IT’s Education Technology Role Evolves in 2025
IT admins are no longer simply troubleshooters in the education technology landscape. As strategic leaders, they play an invaluable role in how technology is
at the heart of learning outcomes. In our webinar, Why IT’s Education Technology Role Evolves in 2025, we’ll show you how IT is influencing education
innovation, balancing security, usability and cost, all while empowering teacher and student experiences. You’ll learn: - Insights on evolving IT responsibilitie…
Attend Summits on Customer Support
Customer Experience Fuels Business Success
Reimagine your customer experience for the digital age, leveraging analytics, data platforms and automation to optimize engagement.
Elevating Customer Experiences to Create Impact
The customer experience can make or break your company. Learn to craft a customer journey that will build and sustain your business to thrive in the next
generation. The customer experience remains an important factor in determining company success. With new technologies popping up to enhance and im…
The Future of FinTech: 2022 and Beyond
As consumers embrace the digital economy, traditional financial institutions are increasingly turning to FinTech to help them pivot their service offerings
online. By the end of 2022, Finextra predicts that the global fintech market will have doubled in value from 2018, from $127.66 billion to $309.98 billion. ‘Th…
Align: Optimize GTM Performance
2023 is almost here. And, with economic uncertainty looming, there’s even more pressure on resources and teams to deliver real results and growth.
Whether you’re pursuing better CX or trying to optimize revenue from a given segment, studies have shown that GTM misalignment remains surprisingly co…
The Future of Business Intelligence
Business intelligence and analytics no longer benefit only the enterprise. Companies of all shapes and sizes are now realizing the transformational
advantages of collecting, analyzing and integrating data insights. The future of business intelligence (BI) is becoming universal, with FinancesOnline estimati…
SKO Planning for 2023
According to recent HubSpot research, 63% of sales leaders believe virtual sales meetings are equally, if not more effective than traditional,
face-to-face-meetings. Virtual selling is being credited with allowing sales teams more flexibility in booking in meetings with clients. With the rise in worker…
Watch series about Customer Support
Transform how service teams deliver value across every customer touchpoint
Increase customer satisfaction, deflect more cases, and maximize efficiency with the most complete platform powered by AI and data — from self-service to
the contact center to the field.
Build lasting relationships that drive growth with Marketing Cloud
Discover how Marketing Cloud can transform your business approach by enabling you to build enduring relationships with your customers.
Elevate your Customer Experiences with ServiceNow
Take your customer service to the next level while controlling operating costs. Resolve issues quickly and delight customers with AI-powered self-service. Set
your agents up for success with real-time information to boost their productivity.
Deliver exceptional customer experiences with Data Cloud
Form personalised experience to automated workflow
Komprise Customer Success Best Practices
This series of videos reviews best practices with Komprise for unstructured data management use cases, including Deep Analytics, data tiering, data
migration, performance tuning and more.
Reduce your costs to serve with faster and smarter service
In today’s environment, customers expect fast, convenient, and personalised service from the organisations they interact with – and leading organisations
deliver. The question is how? The answer lies in a single platform approach that decrease the cost to serve and meet ever-evolving customer expectations f…